XP keeps freezing up

[Alaye]

lately my PC keeps freezing. No response no C-A-D nothing.

i have the latest drivers, cleaned, defragged, chkdsk, virus scanned,
vacuumed, and everything else that im supposed to do.
can any1 help me with this 1???

Microsoft Windows XP Home Edition
5.1.2600 Service Pack 2 Build 2600

Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2695 Mhz

Total Physical Memory 2,048.00 MB
Available Physical Memory 1.44 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
drive 0 is 295GB w/ partitions 70/70/50/50
drive1 is 40 GB

 

[Gerry]

Alaye

Does the freezing occur when you boot, after the Desktop arrives or
later?

What are your anti-virus and anti-spyware arrangements?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 4 processes using the largest amounts?

Try running HD Tune(freeware).

Download and run it and see what it turns up.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. You can also do a full
surface scan with HD Tune.

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Alaye]

Thanx for responding Gerry, i am familiar with your help from previous post
and you have been helpful. i use task manager all the time to monitor
system. it freezes while in use never on boot. last night i used it for 3
hours straight with no problems after it froze while doing a virus scan after
10 mins. i shut it down to give it a rest. McAfee is my virus protection.
Commit charge
Total 329520
Limit 4040068
Peak 448932 What does this mean? Also i monitor the event log and nothing
seems to help. i get the info from M$ and it still freezes. One interesting
thing i saw was that my pc froze at 9:54 pm and there was event code thru to
10 :12, which was prolly when i turned it off....? go figure . BTW the events
were information not error codes. im gonna try the HD Tune.

 

[Gerry]

Alaye

Let's see what HD Tune has to say.

I would have expected some indications of problems in the Event Viewer
Application log. Did you look there.

What McAfee products are you using? What anti-spyware programme?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Alaye]

McAfee is virus scan and webroot spyware is spyware. there are no error
coced in the application log. the system had errors but none around the time
it crashed. any ideas about there still being information events while she
was crashed and frozen?
HD Tune: ST3250824A Information

Firmware version : 3.AAE
Serial number : 5ND3JXSP
Capacity : 232.9 GB (~250.1 GB)
Buffer size : 8192 KB
Standard : ATA/ATAPI-7
Supported mode : UDMA Mode 5 (Ultra ATA/100)
Current mode : UDMA Mode 5 (Ultra ATA/100)

S.M.A.R.T : yes
48-bit Address : yes
Read Look-Ahead : yes
Write Cache : yes
Host Protected Area : yes
Device Configuration Overlay : yes
Automatic Acoustic Management: no
Power Management : yes
Advanced Power Management : no
Power-up in Standby : no
Security Mode : yes
Firmware Upgradable : yes

Partition : 1
Drive letter : C:\
Label : 250 GIG
Capacity : 99998 MB
Usage : 67.61%
Type : NTFS
Bootable : Yes

Partition : 2
Drive letter : G:\
Label : SWAP_SPACE
Capacity : 6126 MB
Usage : 0.03%
Type : FAT32
Bootable : No

Partition : 3
Drive letter : H:\
Label : NEW_SPACE
Capacity : 52344 MB
Usage : 0.13%
Type : NTFS
Bootable : No

Partition : 4
Drive letter : F:\
Label : MOVIE_STORAGE
Capacity : 80003 MB
Usage : 88.81%
Type : NTFS
Bootable : No

HD Tune: ST3250824A Health

ID Current Worst ThresholdData
Status
(01) Raw Read Error Rate 102 90 6 0 Ok

(03) Spin Up Time 98 98 0 0 Ok

(04) Start/Stop Count 100 100 20 264 Ok

(05) Reallocated Sector Count 100 100 36 0 Ok

(07) Seek Error Rate 59 57 30 100570267 Ok

(09) Power On Hours Count 90 90 0 8893 Ok

(0A) Spin Retry Count 100 100 97 0 Ok

(0C) Power Cycle Count 100 100 20 227 Ok

(BB) (unknown attribute) 100 100 0 0 Ok

(BD) (unknown attribute) 100 100 0 0 Ok

(BE) Airflow Temperature 63 56 45 655884325 Ok

(C2) Temperature 37 44 0 37 Ok

(C3) Hardware ECC Recovered 64 45 0 242995742 Ok

(C5) Current Pending Sector 100 100 0 0 Ok

(C6) Offline Uncorrectable 100 100 0 0 Ok

(C7) Ultra DMA CRC Error Count 200 200 0 0 Ok

(C8) Write Error Rate 100 253 0 0 Ok

(CA) TA Counter Increased 100 253 0 0 Ok


Power On Time : 8893
Health Status : Ok

 

[Gerry]

Alaye

Open Disk Defragmenter, select partition F and click on Analyse. Select
View Report and click on Save As and Save. Now find VolumeC.txt (it
might be VolumeF.txt) in your My Documents Folder and post a copy. Do
this before running Disk Defragmenter as it is more informative.

What utility did you use to create your partitions?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 4 processes using the largest amounts?

Please do this whilst watching a movie.

Do you get freezes when watching a movie and not at other times?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Alaye]

F drive is oly used to store my movies:
Volume MOVIE_STORAGE (F
Volume size = 78.13 GB
Cluster size = 4 KB
Used space = 69.38 GB
Free space = 8.75 GB
Percent free space = 11 %

Volume fragmentation
Total fragmentation = 17 %
File fragmentation = 34 %
Free space fragmentation = 0 %

File fragmentation
Total files = 925
Average file size = 109 MB
Total fragmented files = 26
Total excess fragments = 104
Average fragments per file = 1.11

Pagefile fragmentation
Pagefile size = 0 bytes
Total fragments = 0

Folder fragmentation
Total folders = 56
Fragmented folders = 1
Excess folder fragments = 0

Master File Table (MFT) fragmentation
Total MFT size = 5 MB
MFT record count = 997
Percent MFT in use = 20 %
Total MFT fragments = 2

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
33 1,024 MB \Live Free_Die Hard\VTS_01_1.VOB
16 1,024 MB \28 Weeks Later\VTS_03_1.VOB
8 1,024 MB \War\VTS_01_1.VOB
7 1,024 MB \28 Weeks Later\VTS_03_2.VOB
5 1,024 MB \American Gangster\VTS_01_1.VOB
5 1,024 MB \28 Weeks Later\VTS_03_3.VOB
4 1,024 MB \Live Free_Die Hard\VTS_02_1.VOB
4 1,024 MB \American Gangster\VTS_01_2.VOB
4 887 MB \Meet The Robinsons\VTS_06_4.VOB
3 1,024 MB \ResidentEvil_Extinction\VTS_01_1.VOB
3 1,024 MB \War\VTS_01_2.VOB
3 1,024 MB \Fantastic4_SilverSurfer\VTS_01_1.VOB
3 1,024 MB \American Gangster\VTS_01_4.VOB
3 1,024 MB \American Gangster\VTS_01_3.VOB
3 949 MB \Open Season\VTS_01_3.VOB
2 1,024 MB \ResidentEvil_Extinction\VTS_01_3.VOB
2 1,024 MB \ResidentEvil_Extinction\VTS_01_2.VOB
2 1,024 MB \Fantastic4_SilverSurfer\VTS_01_3.VOB
2 1,024 MB \Transformers\VTS_05_3.VOB
2 1,024 MB \Pirates_At Worlds End\VTS_04_4.VOB
2 1,024 MB \Fantastic4_SilverSurfer\VTS_01_2.VOB
2 1,024 MB \Transformers\VTS_05_1.VOB
2 1,024 MB \Open Season\VTS_01_1.VOB
2 1,024 MB \Open Season\VTS_01_2.VOB
2 1 MB \Discopier8.log

 

[Alaye]

i dont watch the movies on my PC. i only copy them and burn them.

Commit charge

 

[Gerry]

Alaye

Well it is too full. Either increase the partitition size or remove some
of the files. When you have done that run Disk Defragmenter.

Please provide the answers to my other questions?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry]

Alaye

Does the freezing coincide with burning?

What is your CD burning software?

What utility did you use to create your partitions?

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 4 processes using the largest amounts?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Alaye]

its just storage, could that be affecting my PC?

outlook 125k--svchost 128k--mcods 74k--explorer 99k <peak mem usage>

 

[Alaye]

no.
roxio.
windows disc manager.
sent already.

Alaye

Does the freezing coincide with burning?

What is your CD burning software?

What utility did you use to create your partitions?

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 4 processes using the largest amounts?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Alaye]

sorry it was copy commander VCOM that made the partitions

 

[Gerry]

Alaye


You have said there are Reports in Event Viewer but not at the time of
the freezes. Can you please post copies of the Errors and Warnings. Are
there any references to hung applications in the Application log.

May I suggest you downoad and run Spybot S & D.
http://www.safer-networking.org/en/download/index.html

Are you running McAfee Site Advisor?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry]

Alaye

Have you experimented with any optimisers or registry cleaners?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Alaye]

not lately. it also has not crashed all day. mebbe its fixed??

 

[Gerry]

Alaye


Have you carried out the full suface scan using HD Tune yet? Are there
any bad sectors on the disk?

I thought you said the problem was freezes not crashes?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Alaye]

Sorry, it hadnt froze all day. I sent you logs. it did start freezing again.
the logs show activity while i was frozen out. again no errors just
information codes. and yes i did HD scan : no bad sectors sir.

 

[Grand_Poobah]

Gerry:

Could this possibly be power related? I'm wondering if the power supply
could be failing, or even if the mains supply may be browning out.

GP

--->

 

[Gerry]

Of course it is possible. So are a number of other things.



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~