IEXPLORE.EXE - Application Error while closing browser window

M

Maxi

I have IE Version: 6.0.2900.2180.xpsp_sp2_gdr.050301-1519 and I keep
getting the following error whenever I CLOSE my browser.

The instruction at "0x019e1e10" referenced memory at "0x0136ad58". the
memory could not be "read". Click OK to terminate the program.

Please help.
 
J

Jon Kennedy

This may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, MSAS and/or Spybot Search & Destroy to remove
it.

Microsoft Anti-Spyware (beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.html
http://www.doxdesk.com/parasite/ - runs a little script when loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
 
L

lazza

This may be caused by spyware/malware that's gotten installed
on
your system. Use Ad-Aware, MSAS and/or Spybot Search &
Destroy to remove
it.

Microsoft Anti-Spyware (beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case
cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/Darnit.html
http://www.doxdesk.com/parasite/ - runs a little script when
loading page to
check for common parasites

If no joy, in IE go to Tools...Internet Options...Advanced
tab, Browsing
section, uncheck "Enable third-party browser extensions",
click Apply, click
Okay, reboot. If that solves your problem, then more
troubleshooting is
needed to find out exactly which program, or Browser Helper
Object (BHO) is
causing this problem. You don't want to leave it at that, as
some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf
files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all
about BHOs.
Disable all items, and then gradually replace one or two at a
time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service
Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something
new that the
spyware cleaners above don't have in their databases yet. In
that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and
feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm

--

Jon R. Kennedy
Charlotte, NC, USA
(e-mail address removed)

Pheww thats been annoying me for the last few weeks and i finally got
around to fixing it. I had the exact same error as Maxi and i thought
i should mention that after reading john kennedy’s post i found that i
had a BHO installed from a program called "solidconverterPDF"
(detected by using the bho demon tip that was mentioned), i barely
used the solid converter program so i uninstalled it and it fixed my
problem. So thanks John
and good luck maxi hope you get yours fixed

lazza
 

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