IE8, DEP & wga installation

D

Dave and Rosanna

Hello, I'm trying to download an item from the MS download center.
It tells me validation is required and offers to install the WGA component.
IE8 hangs for about 30 seconds, and then this appears on the screan:

"Windows Data Execution Prevention detected an add-on trying to use
system memory incorrectly. This can be caused by a malfunction or a
malicious add-on."

Surely the add-on is WGA - Microsoft's own product..
Anybody have an idea of what may be going on ?
 
P

Paul

Dave said:
Hello, I'm trying to download an item from the MS download center.
It tells me validation is required and offers to install the WGA component.
IE8 hangs for about 30 seconds, and then this appears on the screan:

"Windows Data Execution Prevention detected an add-on trying to use
system memory incorrectly. This can be caused by a malfunction or a
malicious add-on."

Surely the add-on is WGA - Microsoft's own product..
Anybody have an idea of what may be going on ?

There may be an alternative solution.

There may be a validation option near the bottom of the download
page. Microsoft has an executable you download and run. It
executes a genuine advantage check locally, and gives you
a string to copy and paste into the web page you're viewing.
That avoids using an ActiveX method, and relies on an
ordinary executable. Once the string is pasted into the
box on the web page, the download can begin.

GenuineCheck.exe 1,529,216 bytes

HTH,
Paul
 
P

PA Bear [MS MVP]

Those with IE7- and/or IE8-specific questions or comments can post to and
seek support in IE General newsgroup:
microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

PS: Did you ever stop to think that IE8 might actually be malfunctioning due
to a bad install or "malicious add-on"?
 
D

davexnet

Thanks for the info. Yes I did stop and think about the possibility of a
Bad install
or a malicious add-on. But regarding the possibility of malware, the error
message
doesn't provide any additional info to help you determine that. I can only
assume
that since it's loading from a real MS page, it should be OK. I tried the
exact same steps
on another PC using xp sp3/ie7 and it worked just fine.

IE8 does seem a bit fussy about its install, I did it twice, the first
being uninstalled
before repeating the procedure. I made sure the 2nd time, Windows Defender
and the AV
product were turned off. All indications seem to suggest it's installed
correctly.

I even tried the big "reset" button on the last tab of Internet Options, but
it didn't
affect it.

Here is a clue as to what is going wrong. When the box pops up
asking if you want to install WGA, the system begins having a
problem right then *even without replying to the box.*
Drwatson can be seen to appear in the task manager, and the system
is unusable until I use the task manager to kill IE8 and Drwatson.
 
P

PA Bear [MS MVP]

Crosspost to IE General

1. Does the behavior persist if you access the page in Compatibility Mode?

2. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

3. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

4. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]

5a. What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you originally
installed or uninstalled IE8?

5b. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
 
D

Dave and Rosanna

Thanks for these suggestions.
starting it without add-ons didn't affect t, but I turned on compatibility
view for all
websites and retried. This time it got through the validation and went to
the "download
genuine microsoft software" page. The strange thing is it didn't pop-up a
box asking to install
anything this time. Using Explorer to peruse \windows\downloaded program
files\,
shows that the WGA tool is present now.
Now it works either in or out of compatibilty mode, so OK for now.
However, the whole thing is a little strange.
I'm new to IE8 - perhaps I should hang out in IE General and see if I can
pick up some helpful hints, etc. Going through the products "what's new"
may be a good idea too!

There seem to be some kinks in IE8. However, I'm not yet able to judge
whether it's
due to users not understanding the changes or if there is more to it.

When I installed it, I did turn off Avast Home (AV) and Windows Defender.
Not running any other security software, and as I said the install looked
fine.
Mcaffee or Norton never installed on this box at all.
Dave


PA Bear said:
Crosspost to IE General

1. Does the behavior persist if you access the page in Compatibility Mode?

2. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

3. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

4. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]

5a. What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you
originally installed or uninstalled IE8?

5b. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Thanks for the info. Yes I did stop and think about the possibility of a
Bad install
or a malicious add-on. But regarding the possibility of malware, the
error
message
doesn't provide any additional info to help you determine that. I can
only
assume
that since it's loading from a real MS page, it should be OK. I tried
the
exact same steps
on another PC using xp sp3/ie7 and it worked just fine.

IE8 does seem a bit fussy about its install, I did it twice, the first
being uninstalled
before repeating the procedure. I made sure the 2nd time, Windows
Defender
and the AV
product were turned off. All indications seem to suggest it's installed
correctly.

I even tried the big "reset" button on the last tab of Internet Options,
but
it didn't
affect it.

Here is a clue as to what is going wrong. When the box pops up
asking if you want to install WGA, the system begins having a
problem right then *even without replying to the box.*
Drwatson can be seen to appear in the task manager, and the system
is unusable until I use the task manager to kill IE8 and Drwatson.
 
N

Not Bill Gates

In my case, I can't use Internet Explorer AT ALL since downloading IE8 from
Microsoft. In answer to Question 5b, yes, my computer has an expired copy of
McAfee that is incredibly annoying and intrusive (which is why I never
renewed it). Could that be the problem? It was turned off when I made the
download.

PA Bear said:
Crosspost to IE General

1. Does the behavior persist if you access the page in Compatibility Mode?

2. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

3. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

4. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]

5a. What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you originally
installed or uninstalled IE8?

5b. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Thanks for the info. Yes I did stop and think about the possibility of a
Bad install
or a malicious add-on. But regarding the possibility of malware, the
error
message
doesn't provide any additional info to help you determine that. I can
only
assume
that since it's loading from a real MS page, it should be OK. I tried the
exact same steps
on another PC using xp sp3/ie7 and it worked just fine.

IE8 does seem a bit fussy about its install, I did it twice, the first
being uninstalled
before repeating the procedure. I made sure the 2nd time, Windows
Defender
and the AV
product were turned off. All indications seem to suggest it's installed
correctly.

I even tried the big "reset" button on the last tab of Internet Options,
but
it didn't
affect it.

Here is a clue as to what is going wrong. When the box pops up
asking if you want to install WGA, the system begins having a
problem right then *even without replying to the box.*
Drwatson can be seen to appear in the task manager, and the system
is unusable until I use the task manager to kill IE8 and Drwatson.
 

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