IE6 won't open; won't reinstall !

[Ashish Dixit]

I have IE6 on my Win XP Home Edition PC. It all used to
work fine. Since a few days (maybe after I installed
patches from Windows Update) it has stopped working. Every
time I try to open it it dies with the message "Internet
explorer has encountered an internal error and needs to
close. Sorry for the inconvenience" !! The details on the
error says the module is "inetdctr.dll"

I am unable to install a new version of IE6 because setup
says that I have a newer version already installed. I am
using Mozilla to get around this problem.

Any pointers on what I can do?

 

[randyandmarti]

I'll be curious to see if you get any assistance; I am
having essentially the same problem. I'm on Windows 98,
w/ IE6. A couple of days ago, I installed patches from
the Microsoft website, and ever since, I've gotten a
response of "Microsoft Internet Explorer has encountered a
problem and needs to close."

Though I can't access any websites, I can still access my
e-mail in Outlook Express.

 

[Don Varnau]

Hi,
A Google search indicates that inetdctr.dll is part of IEPageHelper
(trojan/adware.)

Try the removal instructions at
http://securityresponse.symantec.com/avcenter/venc/data/adware.iepagehelper.html

If those instructions don't work for you, go to
http://www.aumha.org/a/quickfix.htm Work through
steps 1-6 then step 7- post a HijackThis log to the forum at
http://forum.aumha.org/viewforum.php?f=30
See "Instructions for posting HJT logs" at
http://forum.aumha.org/viewtopic.php?t=4075
Be sure to mention this article:
http://securityresponse.symantec.com/avcenter/venc/data/adware.iepagehelper.html
It will make it easier for them to help you.

Later... see security tips at:
http://mvps.org/winhelp2002/unwanted.htm
http://www.aumha.org/a/parasite.htm

Hope this helps,
Don

 

[Don Varnau]

Hi,
This is probably being caused by third party programs- malware/parasites.

From Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions." That should allow IE to work.
You should re-enable browser extensions after the cleanup.

You might also be able to browse and download programs from the address bar
of Windows Explorer.

Work through the solutions (CWShredder, Ad-aware, Spybot) at
http://mvps.org/winhelp2002/unwanted.htm Also note the security tips on that
page.

Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

Hope this helps,
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

"randyandmarti" wrote in message

I'll be curious to see if you get any assistance; I am
having essentially the same problem. I'm on Windows 98,
w/ IE6. A couple of days ago, I installed patches from
the Microsoft website, and ever since, I've gotten a
response of "Microsoft Internet Explorer has encountered a
problem and needs to close."

Though I can't access any websites, I can still access my
e-mail in Outlook Express.

[snip]