IE6 Temp Internet files delete issue

[Guest]

I cannot delete Temporary Internet files within IE6 now. After clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I get an
error message:
Error: Internet Explorer has encountered an error and needs to close.

After looking at "Windows Task Manager" I found IE not responding. So I
click on "End Task" and it shuts down IE. This happens every time I try
deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN Explorer with
my Qwest ISP and have the same problem there.

Any suggestions?

 

[Don Varnau]

Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up in Safe
Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager (Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected user
account. A new folder will be created on restart. Login as another user with
administrator privileges, or from the machine's default administrator
account (startup in safe mode.) Make sure that you can see hidden and system
files (Folder Options> View) Then delete the affected TIF folder from
Windows Explorer. It will be at [C:\Documents and Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to between
50-100 MB.

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

So far, I have tried System Restore as far back as I could go (10/31/06) and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via task manager
and only found "IE" and "HP Agent" running so I closed them and tried again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under Local
Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd party
utility will fix it.

Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up in Safe
Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager (Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected user
account. A new folder will be created on restart. Login as another user with
administrator privileges, or from the machine's default administrator
account (startup in safe mode.) Make sure that you can see hidden and system
files (Folder Options> View) Then delete the affected TIF folder from
Windows Explorer. It will be at [C:\Documents and Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to between
50-100 MB.

Hope this helps,
Don
[MS MVP- IE]

I cannot delete Temporary Internet files within IE6 now. After clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I get an
error message:
Error: Internet Explorer has encountered an error and needs to close.

After looking at "Windows Task Manager" I found IE not responding. So I
click on "End Task" and it shuts down IE. This happens every time I try
deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN Explorer with
my Qwest ISP and have the same problem there.

Any suggestions?

 

[Don Varnau]

Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?

Don
[MS MVP- IE]

So far, I have tried System Restore as far back as I could go (10/31/06) and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via task manager
and only found "IE" and "HP Agent" running so I closed them and tried again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under Local
Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd party
utility will fix it.

Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up in Safe
Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager (Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected user
account. A new folder will be created on restart. Login as another user with
administrator privileges, or from the machine's default administrator
account (startup in safe mode.) Make sure that you can see hidden and system
files (Folder Options> View) Then delete the affected TIF folder from
Windows Explorer. It will be at [C:\Documents and Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to between
50-100 MB.

I cannot delete Temporary Internet files within IE6 now. After clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I get an
error message:
Error: Internet Explorer has encountered an error and needs to close.

After looking at "Windows Task Manager" I found IE not responding. So I
click on "End Task" and it shuts down IE. This happens every time I try
deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN Explorer with
my Qwest ISP and have the same problem there.

Any suggestions?

 

[Guest]

No. I tried it again to verify I was in Safe Mode and the TIF folder would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required for
Windows to run properly. It cannot be deleted."

Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?

Don
[MS MVP- IE]

So far, I have tried System Restore as far back as I could go (10/31/06) and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via task manager
and only found "IE" and "HP Agent" running so I closed them and tried again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under Local
Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd party
utility will fix it.

Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up in Safe
Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager (Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected user
account. A new folder will be created on restart. Login as another user with
administrator privileges, or from the machine's default administrator
account (startup in safe mode.) Make sure that you can see hidden and system
files (Folder Options> View) Then delete the affected TIF folder from
Windows Explorer. It will be at [C:\Documents and Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to between
50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I cannot delete Temporary Internet files within IE6 now. After clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I get an
error message:
Error: Internet Explorer has encountered an error and needs to close.

After looking at "Windows Task Manager" I found IE not responding. So I
click on "End Task" and it shuts down IE. This happens every time I try
deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN Explorer
with
my Qwest ISP and have the same problem there.

Any suggestions?

 

[Don Varnau]

Hi,
Go one level deeper and see if you can delete Content.IE5 from Administrator
/ Safe Mode.

Don
[MS MVP- IE]

No. I tried it again to verify I was in Safe Mode and the TIF folder would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required for
Windows to run properly. It cannot be deleted."

Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?

So far, I have tried System Restore as far back as I could go

(10/31/06)
and

could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via task manager
and only found "IE" and "HP Agent" running so I closed them and tried again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under Local
Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd party
utility will fix it.
:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up

in
Safe

Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager (Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected user
account. A new folder will be created on restart. Login as another

user
with

administrator privileges, or from the machine's default administrator
account (startup in safe mode.) Make sure that you can see hidden

and
system

files (Folder Options> View) Then delete the affected TIF folder from
Windows Explorer. It will be at [C:\Documents and Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to between
50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I cannot delete Temporary Internet files within IE6 now. After clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I

get
an

error message:
Error: Internet Explorer has encountered an error and needs to close.

After looking at "Windows Task Manager" I found IE not responding.

So
I

click on "End Task" and it shuts down IE. This happens every time I
try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN Explorer
with
my Qwest ISP and have the same problem there.

 

[Guest]

I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files folder are
deleted as well as Content.IE5.

Hi,
Go one level deeper and see if you can delete Content.IE5 from Administrator
/ Safe Mode.

Don
[MS MVP- IE]

No. I tried it again to verify I was in Safe Mode and the TIF folder would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required for
Windows to run properly. It cannot be deleted."

Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
So far, I have tried System Restore as far back as I could go (10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via task
manager
and only found "IE" and "HP Agent" running so I closed them and tried
again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under Local
Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd party
utility will fix it.
:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up in
Safe
Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected user
account. A new folder will be created on restart. Login as another user
with
administrator privileges, or from the machine's default administrator
account (startup in safe mode.) Make sure that you can see hidden and
system
files (Folder Options> View) Then delete the affected TIF folder from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to between
50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I cannot delete Temporary Internet files within IE6 now. After
clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I get
an
error message:
Error: Internet Explorer has encountered an error and needs to close.

After looking at "Windows Task Manager" I found IE not responding. So
I
click on "End Task" and it shuts down IE. This happens every time I
try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN Explorer
with
my Qwest ISP and have the same problem there.

 

[Don Varnau]

I was hoping that the inability to clear the TIF from Internet Options was
due to a corrupted TIF folder. Is that fixed?

Don
[MS MVP- IE]

I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files folder are
deleted as well as Content.IE5.

Hi,
Go one level deeper and see if you can delete Content.IE5 from Administrator
/ Safe Mode.

No. I tried it again to verify I was in Safe Mode and the TIF folder would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required for
Windows to run properly. It cannot be deleted."
:
Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
So far, I have tried System Restore as far back as I could go (10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via task
manager
and only found "IE" and "HP Agent" running so I closed them and tried
again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under Local
Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd party
utility will fix it.
:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up
in Safe Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the

affected
user

account. A new folder will be created on restart. Login as

another
user with

administrator privileges, or from the machine's default administrator
account (startup in safe mode.) Make sure that you can see

hidden
and system

files (Folder Options> View) Then delete the affected TIF folder from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to between 50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I cannot delete Temporary Internet files within IE6 now. After
clicking on
Tools\Internet Options\Delete Files (Temporary Internet

files), I
get an error message:

Error: Internet Explorer has encountered an error and needs to close.
After looking at "Windows Task Manager" I found IE not responding.
so I
click on "End Task" and it shuts down IE. This happens every time
I try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN Explorer
with
my Qwest ISP and have the same problem there.

 

[Guest]

No, IE is not fixed for deleting TIFs. I just now tried it again but
received the same response: "Internet Explorer has encountered an error and
needs to close." I did not choose to report the error to Microsoft since it
has happened numerous times.

Can any internet application be open at the same time as IE when deleting
TIFs? I had MSN Explorer open at the same time now. However, I did not have
it open all the other times I have attempted deleting TIFs from IE.

I was hoping that the inability to clear the TIF from Internet Options was
due to a corrupted TIF folder. Is that fixed?

Don
[MS MVP- IE]

I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files folder are
deleted as well as Content.IE5.

Hi,
Go one level deeper and see if you can delete Content.IE5 from Administrator
/ Safe Mode.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
No. I tried it again to verify I was in Safe Mode and the TIF folder
would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required for
Windows to run properly. It cannot be deleted."
:
Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
So far, I have tried System Restore as far back as I could go
(10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via task
manager
and only found "IE" and "HP Agent" running so I closed them and tried
again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under Local
Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd party
utility will fix it.
:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up
in Safe Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected
user
account. A new folder will be created on restart. Login as another
user with
administrator privileges, or from the machine's default
administrator
account (startup in safe mode.) Make sure that you can see hidden
and system
files (Folder Options> View) Then delete the affected TIF folder
from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to
between 50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I cannot delete Temporary Internet files within IE6 now. After
clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I
get an error message:
Error: Internet Explorer has encountered an error and needs to
close.
After looking at "Windows Task Manager" I found IE not responding.
so I
click on "End Task" and it shuts down IE. This happens every time
I try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN
Explorer
with
my Qwest ISP and have the same problem there.

 

[Guest]

I have one more observation. I noticed that when viewing files under
Administrator, there are none displayed in the Temporary Internet Files
folder. Under Owner, there are cookies displayed in the Temporary Internet
Files folder.

No, IE is not fixed for deleting TIFs. I just now tried it again but
received the same response: "Internet Explorer has encountered an error and
needs to close." I did not choose to report the error to Microsoft since it
has happened numerous times.

Can any internet application be open at the same time as IE when deleting
TIFs? I had MSN Explorer open at the same time now. However, I did not have
it open all the other times I have attempted deleting TIFs from IE.

I was hoping that the inability to clear the TIF from Internet Options was
due to a corrupted TIF folder. Is that fixed?

Don
[MS MVP- IE]

I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files folder are
deleted as well as Content.IE5.

:
Hi,
Go one level deeper and see if you can delete Content.IE5 from Administrator
/ Safe Mode.

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
No. I tried it again to verify I was in Safe Mode and the TIF folder
would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required for
Windows to run properly. It cannot be deleted."

:
Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
So far, I have tried System Restore as far back as I could go
(10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via task
manager
and only found "IE" and "HP Agent" running so I closed them and tried
again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under Local
Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd party
utility will fix it.

:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up
in Safe Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected
user
account. A new folder will be created on restart. Login as another
user with
administrator privileges, or from the machine's default
administrator
account (startup in safe mode.) Make sure that you can see hidden
and system
files (Folder Options> View) Then delete the affected TIF folder
from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to
between 50-100 MB.

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I cannot delete Temporary Internet files within IE6 now. After
clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I
get an error message:
Error: Internet Explorer has encountered an error and needs to
close.
After looking at "Windows Task Manager" I found IE not responding.
so I
click on "End Task" and it shuts down IE. This happens every time
I try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN
Explorer
with
my Qwest ISP and have the same problem there.

 

[Don Varnau]

I still suspect that another program is causing this problem. When the Error
Reporting window appears, you can click on the "To see what data this error
report contains" link. The first couple of modules/DLLs listed may point to
another program. Event viewer may also provide a clue. Control Panel>
Administrative tools> Event viewer, double-click warnings or errors.

Also, there's a diagnostic procedure at:
http://windowsxp.mvps.org/deltifonexit.htm that may help determine which
program has a lock on the TIF.

Don
[MS MVP- IE]

I have one more observation. I noticed that when viewing files under
Administrator, there are none displayed in the Temporary Internet Files
folder. Under Owner, there are cookies displayed in the Temporary Internet
Files folder.

No, IE is not fixed for deleting TIFs. I just now tried it again but
received the same response: "Internet Explorer has encountered an error and
needs to close." I did not choose to report the error to Microsoft since it
has happened numerous times.

Can any internet application be open at the same time as IE when deleting
TIFs? I had MSN Explorer open at the same time now. However, I did not have
it open all the other times I have attempted deleting TIFs from IE.

I was hoping that the inability to clear the TIF from Internet Options was
due to a corrupted TIF folder. Is that fixed?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files folder are
deleted as well as Content.IE5.
:
Hi,
Go one level deeper and see if you can delete Content.IE5 from
Administrator / Safe Mode.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
No. I tried it again to verify I was in Safe Mode and the TIF folder
would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required
for
Windows to run properly. It cannot be deleted."
:
Hi,
The TIF folder wouldn't delete from Administrator in Safe

Mode?

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
So far, I have tried System Restore as far back as I could go
(10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via
task manager
and only found "IE" and "HP Agent" running so I closed them and
tried again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under
Local
Settings and got the message "Cannot delete Temporary Internet
Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd
party utility will fix it.
:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after
starting up in Safe Mode.
315222 - A description of the Safe Mode Boot options in Windows
XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the
affected user
account. A new folder will be created on restart. Login as
another user with
administrator privileges, or from the machine's default
administrator
account (startup in safe mode.) Make sure that you can see
hidden and system
files (Folder Options> View) Then delete the affected TIF folder
from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to
between 50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in
message
I cannot delete Temporary Internet files within IE6 now. After
clicking on
Tools\Internet Options\Delete Files (Temporary Internet
files), I get an error message:
Error: Internet Explorer has encountered an error and needs to
close.
After looking at "Windows Task Manager" I found IE not
responding. so I
click on "End Task" and it shuts down IE. This happens every
time
I try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN
Explorer with
my Qwest ISP and have the same problem there.

 

[Frank Saunders, MS-MVP OE/WM]

I have one more observation. I noticed that when viewing files under
Administrator, there are none displayed in the Temporary Internet Files
folder. Under Owner, there are cookies displayed in the Temporary Internet
Files folder.

Cookies are not really kept in the Temporary Internet Files, but if you look
at TIF for a Windows User it will show the cookies for that user even though
they are really elsewhere.

 

[Guest]

I was aware of the cookies separate location instead of in theTIF folder. I
just wanted to describe the display within the TIF folder. Thanks for your
input, though.

 

[Guest]

I looked at the error report following another attempt to delete TIFs via IE.
The error report displays: AppName=explore.exe, ModVer=6.02900.3020,
AppVer=6.02900.2180, ModName=wininet.dll

On the next screen "technical information" about the error report includes
the following files to be included with the report:
C:\DOCUME~1\Owner\LOCALS~1\Temp\1b0b_appcompat.txt

I still suspect that another program is causing this problem. When the Error
Reporting window appears, you can click on the "To see what data this error
report contains" link. The first couple of modules/DLLs listed may point to
another program. Event viewer may also provide a clue. Control Panel>
Administrative tools> Event viewer, double-click warnings or errors.

Also, there's a diagnostic procedure at:
http://windowsxp.mvps.org/deltifonexit.htm that may help determine which
program has a lock on the TIF.

Don
[MS MVP- IE]

I have one more observation. I noticed that when viewing files under
Administrator, there are none displayed in the Temporary Internet Files
folder. Under Owner, there are cookies displayed in the Temporary Internet
Files folder.

No, IE is not fixed for deleting TIFs. I just now tried it again but
received the same response: "Internet Explorer has encountered an error and
needs to close." I did not choose to report the error to Microsoft since it
has happened numerous times.

Can any internet application be open at the same time as IE when deleting
TIFs? I had MSN Explorer open at the same time now. However, I did not have
it open all the other times I have attempted deleting TIFs from IE.
:

I was hoping that the inability to clear the TIF from Internet Options was
due to a corrupted TIF folder. Is that fixed?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files folder are
deleted as well as Content.IE5.
:
Hi,
Go one level deeper and see if you can delete Content.IE5 from
Administrator / Safe Mode.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
No. I tried it again to verify I was in Safe Mode and the TIF folder
would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required
for
Windows to run properly. It cannot be deleted."
:
Hi,
The TIF folder wouldn't delete from Administrator in Safe

Mode?

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
So far, I have tried System Restore as far back as I could go
(10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via
task manager
and only found "IE" and "HP Agent" running so I closed them and
tried again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under
Local
Settings and got the message "Cannot delete Temporary Internet
Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd
party utility will fix it.
:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after
starting up in Safe Mode.
315222 - A description of the Safe Mode Boot options in Windows
XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the
affected user
account. A new folder will be created on restart. Login as
another user with
administrator privileges, or from the machine's default
administrator
account (startup in safe mode.) Make sure that you can see
hidden and system
files (Folder Options> View) Then delete the affected TIF folder
from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to
between 50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in
message
I cannot delete Temporary Internet files within IE6 now. After
clicking on
Tools\Internet Options\Delete Files (Temporary Internet
files), I get an error message:
Error: Internet Explorer has encountered an error and needs to
close.
After looking at "Windows Task Manager" I found IE not
responding. so I
click on "End Task" and it shuts down IE. This happens every
time
I try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN
Explorer with
my Qwest ISP and have the same problem there.

 

[Guest]

The "technical information" about the error report includes many other items
within
C:\DOCUME~1\Owner\LOCALS~1\Temp\1b0b_appcompat.txt

So it is difficult to pin down which of the 87 modules listed in "technical
information"may be relevant.

I looked at the error report following another attempt to delete TIFs via IE.
The error report displays: AppName=explore.exe, ModVer=6.02900.3020,
AppVer=6.02900.2180, ModName=wininet.dll

On the next screen "technical information" about the error report includes
the following files to be included with the report:
C:\DOCUME~1\Owner\LOCALS~1\Temp\1b0b_appcompat.txt

I still suspect that another program is causing this problem. When the Error
Reporting window appears, you can click on the "To see what data this error
report contains" link. The first couple of modules/DLLs listed may point to
another program. Event viewer may also provide a clue. Control Panel>
Administrative tools> Event viewer, double-click warnings or errors.

Also, there's a diagnostic procedure at:
http://windowsxp.mvps.org/deltifonexit.htm that may help determine which
program has a lock on the TIF.

Don
[MS MVP- IE]

I have one more observation. I noticed that when viewing files under
Administrator, there are none displayed in the Temporary Internet Files
folder. Under Owner, there are cookies displayed in the Temporary Internet
Files folder.

:

No, IE is not fixed for deleting TIFs. I just now tried it again but
received the same response: "Internet Explorer has encountered an error and
needs to close." I did not choose to report the error to Microsoft since it
has happened numerous times.

Can any internet application be open at the same time as IE when deleting
TIFs? I had MSN Explorer open at the same time now. However, I did not have
it open all the other times I have attempted deleting TIFs from IE.

:

I was hoping that the inability to clear the TIF from Internet Options was
due to a corrupted TIF folder. Is that fixed?

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files folder are
deleted as well as Content.IE5.

:
Hi,
Go one level deeper and see if you can delete Content.IE5 from
Administrator / Safe Mode.

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
No. I tried it again to verify I was in Safe Mode and the TIF folder
would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required
for
Windows to run properly. It cannot be deleted."

:
Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
So far, I have tried System Restore as far back as I could go
(10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running via
task manager
and only found "IE" and "HP Agent" running so I closed them and
tried again
to delete TIF files without success due to the same error message.

I also tried deleting the Temporary Internet Files folder under
Local
Settings and got the message "Cannot delete Temporary Internet
Files."

So I am at a loss for a resolution at this time. Perhaps a 3rd
party utility will fix it.

:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after
starting up in Safe Mode.
315222 - A description of the Safe Mode Boot options in Windows
XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the
affected user
account. A new folder will be created on restart. Login as
another user with
administrator privileges, or from the machine's default
administrator
account (startup in safe mode.) Make sure that you can see
hidden and system
files (Folder Options> View) Then delete the affected TIF folder
from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to
between 50-100 MB.

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in
message
I cannot delete Temporary Internet files within IE6 now. After
clicking on
Tools\Internet Options\Delete Files (Temporary Internet
files), I get an error message:
Error: Internet Explorer has encountered an error and needs to
close.
After looking at "Windows Task Manager" I found IE not
responding. so I
click on "End Task" and it shuts down IE. This happens every
time
I try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN
Explorer with
my Qwest ISP and have the same problem there.

 

[Don Varnau]

I may have left out a step. After clicking "To see what data..." the next
window has a "To view details" button. The first few modules or DLLs in that
report *sometimes* help narrow down the problem.

But, run through the diagnostic procedure at:
http://windowsxp.mvps.org/deltifonexit.htm to see if another program has a
lock on the TIF. Process Explorer is now downloadable from
http://www.microsoft.com/technet/sysinternals/utilities/ProcessExplorer.mspx

Don

I looked at the error report following another attempt to delete TIFs via IE.
The error report displays: AppName=explore.exe, ModVer=6.02900.3020,
AppVer=6.02900.2180, ModName=wininet.dll

On the next screen "technical information" about the error report includes
the following files to be included with the report:
C:\DOCUME~1\Owner\LOCALS~1\Temp\1b0b_appcompat.txt

I still suspect that another program is causing this problem. When the Error
Reporting window appears, you can click on the "To see what data this error
report contains" link. The first couple of modules/DLLs listed may point to
another program. Event viewer may also provide a clue. Control Panel>
Administrative tools> Event viewer, double-click warnings or errors.

Also, there's a diagnostic procedure at:
http://windowsxp.mvps.org/deltifonexit.htm that may help determine which
program has a lock on the TIF.

I have one more observation. I noticed that when viewing files under
Administrator, there are none displayed in the Temporary Internet Files
folder. Under Owner, there are cookies displayed in the Temporary Internet
Files folder.

:

No, IE is not fixed for deleting TIFs. I just now tried it again but
received the same response: "Internet Explorer has encountered an

error
and

needs to close." I did not choose to report the error to Microsoft since it
has happened numerous times.

Can any internet application be open at the same time as IE when deleting
TIFs? I had MSN Explorer open at the same time now. However, I did

not
have

it open all the other times I have attempted deleting TIFs from IE.
:

I was hoping that the inability to clear the TIF from Internet

Options
was

due to a corrupted TIF folder. Is that fixed?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files

folder
are deleted as well as Content.IE5.

:
Hi,
Go one level deeper and see if you can delete Content.IE5 from
Administrator / Safe Mode.

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
No. I tried it again to verify I was in Safe Mode and the

TIF
folder

would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is required
for
Windows to run properly. It cannot be deleted."
:
Hi,
The TIF folder wouldn't delete from Administrator in Safe Mode?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
So far, I have tried System Restore as far back as I

could
go

(10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs

running
via

task manager
and only found "IE" and "HP Agent" running so I closed

them
and

tried again
to delete TIF files without success due to the same

error
message.

I also tried deleting the Temporary Internet Files

folder
under Local

Settings and got the message "Cannot delete Temporary Internet Files."

So I am at a loss for a resolution at this time.

Perhaps a
3rd party utility will fix it.

:
Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after
starting up in Safe Mode.
315222 - A description of the Safe Mode Boot options

in
Windows

XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the
affected user
account. A new folder will be created on restart. Login as
another user with
administrator privileges, or from the machine's default
administrator
account (startup in safe mode.) Make sure that you can see
hidden and system
files (Folder Options> View) Then delete the affected

TIF
folder

from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size

be
set to

between 50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in
message
I cannot delete Temporary Internet files within IE6

now.
After

clicking on
Tools\Internet Options\Delete Files (Temporary Internet
files), I get an error message:
Error: Internet Explorer has encountered an error

and
needs to

close.
After looking at "Windows Task Manager" I found IE not
responding. so I
click on "End Task" and it shuts down IE. This

happens
every

time
I try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I

also
use MSN

Explorer with
my Qwest ISP and have the same problem there.

 

[Guest]

I had looked at the error details but am unsure of the Module at fault. The
first few are listed as follows:
Module 1 = iexplore.exe
Module 2 = ntdll.dll
Module 3 = kernel32.dll
Module 4 = msvert.dll
Module 5 = USER32.dll
Module 6 = GDI32.dll
Module 7 = SHLWAPI.dll
Before looking at the details, the first screen displayed ModName: wininet.dll

I had also downloaded, saved and run the "Process Explorer" program and
printed the list of items that I need to look at again to make any sense of
it.

I may have left out a step. After clicking "To see what data..." the next
window has a "To view details" button. The first few modules or DLLs in that
report *sometimes* help narrow down the problem.

But, run through the diagnostic procedure at:
http://windowsxp.mvps.org/deltifonexit.htm to see if another program has a
lock on the TIF. Process Explorer is now downloadable from
http://www.microsoft.com/technet/sysinternals/utilities/ProcessExplorer.mspx

Don

I looked at the error report following another attempt to delete TIFs via IE.
The error report displays: AppName=explore.exe, ModVer=6.02900.3020,
AppVer=6.02900.2180, ModName=wininet.dll

On the next screen "technical information" about the error report includes
the following files to be included with the report:
C:\DOCUME~1\Owner\LOCALS~1\Temp\1b0b_appcompat.txt

I still suspect that another program is causing this problem. When the Error
Reporting window appears, you can click on the "To see what data this error
report contains" link. The first couple of modules/DLLs listed may point to
another program. Event viewer may also provide a clue. Control Panel>
Administrative tools> Event viewer, double-click warnings or errors.

Also, there's a diagnostic procedure at:
http://windowsxp.mvps.org/deltifonexit.htm that may help determine which
program has a lock on the TIF.

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I have one more observation. I noticed that when viewing files under
Administrator, there are none displayed in the Temporary Internet Files
folder. Under Owner, there are cookies displayed in the Temporary Internet
Files folder.

:

No, IE is not fixed for deleting TIFs. I just now tried it again but
received the same response: "Internet Explorer has encountered an error
and
needs to close." I did not choose to report the error to Microsoft
since it
has happened numerous times.

Can any internet application be open at the same time as IE when
deleting
TIFs? I had MSN Explorer open at the same time now. However, I did not
have
it open all the other times I have attempted deleting TIFs from IE.
:

I was hoping that the inability to clear the TIF from Internet Options
was
due to a corrupted TIF folder. Is that fixed?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
I successfully deleted Content.IE5 from Administrator in Safe Mode!
Now, what do you suggest for the next step?

At least TIF files from within the Temporary Internet Files folder
are deleted as well as Content.IE5.
:
Hi,
Go one level deeper and see if you can delete Content.IE5 from
Administrator / Safe Mode.

"Robert S" <RobertS[at]discussions.microsoft.com> wrote in message
No. I tried it again to verify I was in Safe Mode and the TIF
folder
would
not delete from Administrator. The response was as follows:
"Temporary Internet Files is a Windows system folder and is
required
for
Windows to run properly. It cannot be deleted."
:
Hi,
The TIF folder wouldn't delete from Administrator in Safe
Mode?
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in
message
So far, I have tried System Restore as far back as I could
go
(10/31/06)
and
could not delete TIF files due to the same Error message.

While in Safe Mode, I also verified other programs running
via
task manager
and only found "IE" and "HP Agent" running so I closed them
and
tried again
to delete TIF files without success due to the same error
message.

I also tried deleting the Temporary Internet Files folder
under Local
Settings and got the message "Cannot delete Temporary
Internet Files."

So I am at a loss for a resolution at this time. Perhaps a
3rd party utility will fix it.
:
Hi,
It's possible that another program is causing this
problem.

See if you can delete the Temporary Internet Files after
starting up in Safe Mode.
315222 - A description of the Safe Mode Boot options in
Windows
XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager
(Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the
affected user
account. A new folder will be created on restart. Login as
another user with
administrator privileges, or from the machine's default
administrator
account (startup in safe mode.) Make sure that you can see
hidden and system
files (Folder Options> View) Then delete the affected TIF
folder
from
Windows Explorer. It will be at [C:\Documents and
Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be
set to
between 50-100 MB.
"Robert S" <RobertS[at]discussions.microsoft.com> wrote in
message
I cannot delete Temporary Internet files within IE6 now.
After
clicking on
Tools\Internet Options\Delete Files (Temporary Internet
files), I get an error message:
Error: Internet Explorer has encountered an error and
needs to
close.
After looking at "Windows Task Manager" I found IE not
responding. so I
click on "End Task" and it shuts down IE. This happens
every
time
I try deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also
use MSN
Explorer with
my Qwest ISP and have the same problem there.

 

[GLA]

Try to use 3rd party software to completely delete TIF folder and
index.dat file inside TIF folder. Maybe problem in corrupted index.dat
file. After this IE recreate index.dat file.

 

[Robert Aldwinckle]

I had looked at the error details but am unsure of the Module at fault. The
first few are listed as follows:
Module 1 = iexplore.exe
Module 2 = ntdll.dll
Module 3 = kernel32.dll
Module 4 = msvert.dll

What is that?

http://support.microsoft.com/dllhelp/?dlltype=file&l=55&alpha=msvert*&S=1

"No results found"

http://search.msn.com/results.asp?FORM=sCPN&RS=CHECKED&un=doc&v=1&q=msvert

Some kind of third-party package?

Looks ancient. Perhaps not completely compatible with XPsp2
and especially not with IE7 added in?


Can you try getting rid of it? E.g. perhaps via a safe boot + networking
and test there?


Good luck

Robert Aldwinckle
---

 

[Guest]

This time, after starting again in Safe Mode, through Windows Explorer with
"view hidden and system files", I tried deleting the Temporary Internet Files
folder and it was successful for the administrator user! However, after
restarting and looking through Windows Explorer at this user (myself), there
is no Temporary Internet Files folder displayed for hidden or system files.
I thought it would be recreated after restart.

So after a subsequent opening of Internet Explorer 6, I browsed to 3
websites and tried deleting TIFs again but still get the Error: Internet
Explorer has encountered an error and needs to close.

Also, I have not been able to identify aother program that may be causing
this problem yet.

Please advise.

Hi,
It's possible that another program is causing this problem.

See if you can delete the Temporary Internet Files after starting up in Safe
Mode.
315222 - A description of the Safe Mode Boot options in Windows XP:
http://support.microsoft.com/default.aspx?scid=315222

You could try closing other programs through task manager (Ctrl-Alt-Del.)
See if you can determine which is causing the problem.

Or you may have a corrupted TIF folder.
Try deleting the Temporary Internet Files folder for the affected user
account. A new folder will be created on restart. Login as another user with
administrator privileges, or from the machine's default administrator
account (startup in safe mode.) Make sure that you can see hidden and system
files (Folder Options> View) Then delete the affected TIF folder from
Windows Explorer. It will be at [C:\Documents and Settings\username\Local
Settings\Temporary Internet Files] Restart.

Also, it's often recommended that the TIF folder size be set to between
50-100 MB.

Hope this helps,
Don
[MS MVP- IE]

I cannot delete Temporary Internet files within IE6 now. After clicking on
Tools\Internet Options\Delete Files (Temporary Internet files), I get an
error message:
Error: Internet Explorer has encountered an error and needs to close.

After looking at "Windows Task Manager" I found IE not responding. So I
click on "End Task" and it shuts down IE. This happens every time I try
deleting Temporory Internet files now.

I am running Windows XP SP2 on an HP desktop. I also use MSN Explorer with
my Qwest ISP and have the same problem there.

Any suggestions?