IE won't load only my website

[Guest]

IE will no longer load my website www.jerseyspeedskiffs.com when trying to connect via my Comcast broadband connection. None of the individual pages from my site will load either. My website host's home pages originate from the same place and load with no problem as do all other websites I've gone to. My host is westlin.com and they inform me they have not had any problems with their equipment and their Apache server has not had any down time. I've run a ping on DOS as well as a tracert and everything looks good there. (63ms average time for ping return and 16 hops on the trace route with no discernible lags there) I've also done all the usual stuff such as clearing cache & history, deleting cookies, run PestPatrol, restarted, etc., more than a couple of times with no improvements. Since I use my website as my home page, I tried changing my homepage and typing my website into the address bar, but that doesn't work either. I've tried running the repair on IE and received no notice of any problem there. I've also run Configsafe and went back two days before I started experiencing a problem.
I can however get my site to come up without any problems and fully navigate it if I use AOL. I believe the AOL connection still must run through Comcast to a point and I think the AOL still runs through IE so I'm totally lost as to why IE alone will no longer load just my website. Since I could access my site via AOL, I went into the sites control panel to check if there were any IP addresses on the ban IP address list and there were none as there should not have been any anyway. The reason I did this was to see if maybe someone had hacked my site and put my IP address in the ban list or something but everything appeared normal. Since Comcast uses a constant IP address verses AOL's variable IP address this seemed like a valid reason to check.
I just tried accessing my website using my daughters computer which is connected to the same modem and router as mine and my site comes up immediately without any problems navigating using just IE.
I'm running Windows 98 SE, IE 6, AOL 5.0
Anyone have any thoughts on where to look or what to do to resolve this issue?
Thanks in advance, Sked

 

[Frank Saunders, MS-MVP]

IE will no longer load my website www.jerseyspeedskiffs.com when
trying to connect via my Comcast broadband connection. None of the
individual pages from my site will load either. My website host's
home pages originate from the same place and load with no problem as
do all other websites I've gone to. My host is westlin.com and they
inform me they have not had any problems with their equipment and
their Apache server has not had any down time. I've run a ping on DOS
as well as a tracert and everything looks good there. (63ms average
time for ping return and 16 hops on the trace route with no
discernible lags there) I've also done all the usual stuff such as
clearing cache & history, deleting cookies, run PestPatrol,
restarted, etc., more than a couple of times with no improvements.
Since I use my website as my home page, I tried changing my homepage
and typing my website into the address bar, but that doesn't work
either. I've tried running the repair on IE and received no notice of
any problem there. I've also run Configsafe and went back two days
before I started experiencing a problem. I can however get my site to
come up without any problems and fully navigate it if I use AOL. I
believe the AOL connection still must run through Comcast to a point
and I think the AOL still runs through IE so I'm totally lost as to
why IE alone will no longer load just my website. Since I could
access my site via AOL, I went into the sites control panel to check
if there were any IP addresses on the ban IP address list and there
were none as there should not have been any anyway. The reason I did
this was to see if maybe someone had hacked my site and put my IP
address in the ban list or something but everything appeared normal.
Since Comcast uses a constant IP address verses AOL's variable IP
address this seemed like a valid reason to check.
I just tried accessing my website using my daughters computer which
is connected to the same modem and router as mine and my site comes
up immediately without any problems navigating using just IE.
I'm running Windows 98 SE, IE 6, AOL 5.0
Anyone have any thoughts on where to look or what to do to resolve
this issue?
Thanks in advance, Sked

Check for a file named HOSTS with no extension (not Hosts.sam). It may be a
hidden file. Open it with Notepad and remove any line referencing the site.
Or, rename HOSTS to OLDHOSTS

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

From reading your reply to a similar topic I tried this before posting my topic here. It didn't work for me although I didn't restart my computer after renaming the file. I'll try a restart and be back to let you know.

 

[Guest]

Still NG after restart.

From reading your reply to a similar topic I tried this before posting my topic here. It didn't work for me although I didn't restart my computer after renaming the file. I'll try a restart and be back to let you know.

 

[Guest]

Here's the list from "find files and folders" named: HOSTS. The second one down is the one I renamed to: "oldhosts".

LMHOSTS - C:\WINDOWS - 4KB - SAM File - MS-DOS name: LMHOSTS.SAM - Created: Thursday, October 17, 2002 - Modified: Monday, May 10, 1999

oldhosts - C:\WINDOWS - 6KB - File - MS-DOS name: OLDHOSTS - Created: Wednesday, June 16, 2004 - Modified: Wednesday, June 16, 2004

hosts - C:\WINDOWS - 1KB - SAM File - MS-DOS name: HOSTS.SAM - Created: Wednesday, June 16, 2004 - Modified: Wednesday, June 16, 2004

hosts - C:\America Online 5.0\net\win98se - 1KB - SAM File - MS-DOS name: HOSTS.SAM - Created: Thursday, April 15, 2004 - Modified: Monday, May 10, 1999

lmhosts - C:\America Online 5.0\net\win98se - 4KB - SAM File - MS-DOS name: LMHOSTS.SAM - Created: Thursday, April 15, 2004 - Modified: Monday, May 10, 1999

 

[Frank Saunders, MS-MVP]

Here's the list from "find files and folders" named: HOSTS. The
second one down is the one I renamed to: "oldhosts".

Sorry, I don't know what's wrong.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Don Varnau]

Hi,
Try deleting the History and TIF folders
http://mvps.org/winhelp2002/delcache.htm

Have you tried a complete shutdown? Power down the modem, router, all
computers for a few minutes.

Other possibilities at http://www.mvps.org/inetexplorer/answers.htm#dns

Hope this helps,
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

IE will no longer load my website www.jerseyspeedskiffs.com when trying to

connect via my Comcast broadband connection. None of the individual pages
from my site will load either. My website host's home pages originate from
the same place and load with no problem as do all other websites I've gone
to. My host is westlin.com and they inform me they have not had any problems
with their equipment and their Apache server has not had any down time. I've
run a ping on DOS as well as a tracert and everything looks good there.
(63ms average time for ping return and 16 hops on the trace route with no
discernible lags there) I've also done all the usual stuff such as clearing
cache & history, deleting cookies, run PestPatrol, restarted, etc., more
than a couple of times with no improvements. Since I use my website as my
home page, I tried changing my homepage and typing my website into the
address bar, but that doesn't work either. I've tried running the repair on
IE and received no notice of any problem there. I've also run Configsafe and
went back two days before I started experiencing a problem.

I can however get my site to come up without any problems and fully

navigate it if I use AOL. I believe the AOL connection still must run
through Comcast to a point and I think the AOL still runs through IE so I'm
totally lost as to why IE alone will no longer load just my website. Since I
could access my site via AOL, I went into the sites control panel to check
if there were any IP addresses on the ban IP address list and there were
none as there should not have been any anyway. The reason I did this was to
see if maybe someone had hacked my site and put my IP address in the ban
list or something but everything appeared normal. Since Comcast uses a
constant IP address verses AOL's variable IP address this seemed like a
valid reason to check.

I just tried accessing my website using my daughters computer which is

connected to the same modem and router as mine and my site comes up
immediately without any problems navigating using just IE.

 

[Guest]

Sked, I will let you know if I find out anything. So far nada.

(e-mail address removed)

 

[Guest]

OK, Here's where I'm at: Before going to bed this morning, which was before reading the last two posts, I downloaded and installed IE6-SP1 to replace the previous version of same. I also downloaded and installed critical updates. I fooled around with some things, I can't remember what exactly right now, but it included shutting down the modem, router, and restarting computer. In response to one of the last two posts, I have previously done full power shut downs. Anyway, still no change and the problem still existed. I accessed my website and my websites control panel via AOL. Went through the control panel and again found nothing. While in the control panel, I deleted many image files no longer needed that pertain to my message board. I went to my message board and it's control panel and did some work cleaning up things there. Still no positive result, not that I was looking to fix the problem by deleting image files and working on my message board, it was just things I needed to do. After that I called it quits and went to bed leaving my computer to go on standby, shut off monitor, turn off hard disk, all according to the way it's set up.
I woke up six hours later, woke up my computer, and clicked open IE. My website, which once again been set to be my home page, came right up and is fully navigable. Beats me, I have no idea why it now works OK or if it will stay this way. The thing that always confused the heck out of me was that this was only happening when accessing MY website or any of it's components or pages, and there were no problems with any other sites and no problems accessing my site through AOL. Almost seemed to me that this was an IP address issue as Comcast's IP address is constant and AOL's is variable.
After posting this, I will go back and see if all is still well and see if it stays that way. I'll report back here later.

 

[Guest]

Well, that didn't last long. Right after my last post I went back to my website. After clicking around a couple of sections and the message board, once again my site won't load. Same problem still exists. Although I'm going to try a few more things, I'm lost.

 

[Robert Aldwinckle]

My host is westlin.com

Check to see if this is your DNS address (e.g. using winipcfg).

Server: ns2.westlin.com
Address: 207.70.170.31


Here is what an nslookup using that server shows

Non-authoritative answer:
Name: jerseyspeedskiffs.com
Address: 207.70.190.66
Aliases: www.jerseyspeedskiffs.com


This suggests that it might work if you tried using the canonical name
instead of the alias in your Address bar.

Also verify that when you ping -n 1 either name that that is
the IP address which is used.

If it is not that you could temporarily add an entry to your HOSTS file
to override the lookup (and doing that in any case might change your
symptom by improving the timing of the lookup.)

207.70.190.66 www.jerseyspeedskiffs.com

....

I just tried accessing my website using my daughters computer which is
connected to the same modem and router as mine and my site comes up
immediately without any problems navigating using just IE.

Then assuming the same DNS on each system it looks like a bad override
(e.g. from HOSTS) on your system. However, try comparing your routing
table with hers. Command is netstat -r or route print


You can probably find better help from a newsgroup which
specializes in networking for your OS.


Good luck

Robert Aldwinckle

 

[Guest]

Robert, you are probably on to something here. Some of what you suggested I could not check because of the way DOS works in my Windows 98 SE verses the operating system you're using, however:

My Primary DNS: ns5.westlin.com 207.70.170.70
My Secondary DNS: ns6.westlin.com 207.70.190.10

I'm not that knowledgeable in all this so I didn't fully comprehend everything you said, but let me throw out some more clues here in hopes you or someone else may be able to pinpoint the problem.
The first and most notable difference is the way in which my site comes up when I changed the name in the address bar to jerseyspeedskiffs.com verses www.jerseyspeedskiffs.com. The canonical name (jerseyspeedskiffs.com) at first works, but after going through each link on the site one time it won't load those pages again. The back button will take me back though. Changing the address in the address bar back to the alias (www.jerseyspeedskiffs.com) sometimes makes it come up again, sometimes, maybe. It's pretty darn screwy. Whenever I try accessing my site via a link from another website or a search engine, it won't come up. Again this only happens when accessing MY website and not a problem if I use AOL.
A correction on my earlier observations about using my daughters computer. Since I didn't spend much time on it at first when everything seemed to be OK, I decided to go back and check more thoroughly for a problem. I've now found that her computer experiences the same problem as mine and like mine has no problems if going through AOL.
So now, where does all this leave me? Comcast problem? Router/modem problem?
HOSTS.SAM file problem? The only deterrent to fully investigating the HOSTS files is that on my computer I inadvertently deleted notepad some six to eight months ago so I'll have to work on getting that back or find an alternative for viewing those .sam files. Even when I find out how to fix this mess the question that will remain is: how did all this happen in the first place.
Please keep the suggestions and advice coming, I need all the help I can get.
Thanks

 

[Guest]

Good news, bad news.
Good news is that I restored my Notepad. Stole it off an other computer and replaced the bad Notepad.exe file that I screwed up six months ago.
Bad news is I still have my problem although there is some new info.
1 - After looking through the five HOSTS files, I only found one that had a bunch of sites listed. That one was the one without the .SAM that I changed the name to "oldhosts". The rest had some instructions on how to list, but only had one listing listed as 'local server". The "oldhosts" file had nothing but search and porn sites listed on it so I deleted it to the recycle bin.
2 - After restarting a number of times(due to the Notepad fix and file deleting) I went to IE and my website came up as it should, but after clicking around on it a little bit, IE again started failing to load it. Still, other sites including this one load without a problem and still function after navigating.
As you can see this is still driving me nuts. I'm close to doing a fresh backup, wiping my hard drive clean and doing a total reinstall. If I had done that two days ago it would have saved me a lot of wasted time trying to figure this bug out. Since I still have to do a backup and since everything still works fine using AOL, I'll hold out on the fresh install for another day just in case anyone here comes up with a solution to this nightmare.

 

[Robert Aldwinckle]

The canonical name (jerseyspeedskiffs.com) at first works, but after

going through each link on the site one time it won't load those pages again.

There's a simple example of how that could happen.
Tab to your links and look at your Status bar before pressing Enter.
You will see the the link under the the graphic labeled:
"Click here for jerseyspeedskiffracing.com (the official website)"
leads you (ironically) to the www. site.

Another possibility could be that internally a page may be trying to load
using the alternate name (i.e., the www. alias), e.g. if the page is constructed
dynamically from a script file which is referenced using that alternate name.
In that case the page could not be rendered and the screen would appear
blank. Perhaps you would see Done in the Status bar. Then you should
use View Source to see if there is any sign of that case actually happening.

It would be best to have a packet sniffer to see exactly what all is going on
but you can also get some clues by closely watching the Status bar as the
loading is going on. You can help slow that down somewhat by running
other heavily CPU intensive tasks in the background. In fact you probably
could slow down the whole sequence by running another browser window
doing a large download or multimedia file in the background. Pressing
Ctrl-F5 can force a complete refresh which would also slow loading down
by requiring all those graphics to be downloaded again (which would check
that they have been loaded by the alternate name too.)

Another useful task to run in the background (again as a poor substitute
for a trace) would be a netstat command in a relatively quick loop:

netstat -a -p tcp 5

(E.g. that would show you all current and residual TCP connections
continuously every 5 seconds. Press Ctrl-c to break the loop.)


I think that you have enough new information now to approach your
ISP and ask them for an explanation for your symptom.


BTW I was hoping for more feedback from my previous suggestions.
In particular I would be interested in knowing the results of adding your
own override into HOSTS for the lookup of the alias name.


Good luck

Robert

 

[Guest]

All right, I fixed it. Pretty sure anyway. It's been working perfectly for over twelve hours now so that's a good sign the problem no longer exists. Not sure exactly how, but from what I can figure I think the problem was in the router or modem.
As is sometimes the case, I think it took just a simple little thing to fix it.

In IE, I went to: Tools / Internet Options / Connections / LAN Settings and checked the box "Automatically detect settings" which was previously not checked. I ran my computer like this for a little while, possibly restarting it and maybe also the router and modem a time or two. I'm not really sure as I wasn't keeping track at that point, just looking for instant results. Then I noticed that I wasn't navigating any websites very well. Slow loading, and timed out connections were now a problem with sites I wasn't having problems with previously. Remembering what I had changed, I went back and unchecked "Automatically detect settings" while connected to the net, but although it made things in general work right again, I didn't notice it having any effect with my major problem, accessing my website. Subsequently though, after shutting down the modem and router and again, possibly, restarting my computer, all of a sudden while linking to my site from a Yahoo search just for jollies, surprisingly the site came right up. From there it navigated it without a hitch and has been working perfectly since.

The best I can figure, all this was possibly due to being doubly logged in on my sites message board through both IE and AOL at the same time along with the possibility that my daughters computer may also have accessed the site during one of my dual board sessions. Too many different cookies, connections, and methods of entry (IE 6, AOL 5.0, AOL 9.0) all at the same time may have fouled something with either the router or the modem. Anyway, that's what I'm thinking. Thanks to all who took time to help me with trying to solve my problem.