T
Tim Anderson
Quaoar said:In task manager, does the person see iexplore.exe running in about
10,000K? If IE is started again, will it then start normally? This
particular problem can be resolved by disabling every Add-on in
Tools/Add-ons; the user would have to be able to get IE to start the
second time to make this work. Safe Mode might present an avenue for
disabling the Add-ons. You might also have the user uninstall all Google
apps, any Adobe Reader helpers in Add-Remove programs.
Q
We went into IE and clicked on Stop as soon as it tried to load a webpage
and it allowed us to go to Tool/Add-Ons to disable all of her add-ons (AIM,
Windows Messenger, Java, Google, etc.). We then closed IE and reopened it
gave us the "Internet Explorer has encountered a problem and needs to close"
error message. We cloed it went in again re-enabled Java, closed IE,
restarted it again and it actually loaded a webpage... but then it gave us
the IE has encountered a problem error again. We tried rebooting, disabling
and re-enabling Java, etc., but could not get IE to load a page again. Every
time IE starts it give us the "encountered a problem" message with our only
option being to close IE.
I had the customer go to a command prompt and ping Yahoo.com and she got 4
replies so I'm fairly sure TCP/IP and all is OK and that the problem is with
IE. Do you agree?
Thank you for your continued great help.
Tim Anderson