IE and only IE wont connect

J

Jeff Barnett

I apologize in advance for the length of this message but thought it
advisable to include all the relevant information.

We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
The computers and a printer are connected to each other and the internet
through a D-Link router. One computer is experiencing problems. First,
I'll state what is working on that computer so the problem will be in
context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
we may/should conclude the computer is connected to the internet.
However, IE will not connect. I have tried it from a limited account as
well as an administrator account. I have also tried it in "safe mode"
and with the MS firewall disabled without success. The failure is report
by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information
--------------------------------------------------


At this point I select "Diagnose Connection Problems" and eventually
produce this summary (part of the log produce is reported at bottom of
this email) paraphrased next - MS made it impossible to cut-and-paste
the summary:

----------------------------- Diagnostic Summary
------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by firewall settings on this computer.

Check the firewall settings for ports 80, 443, and 21.
-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last
check, I tried to use Windows Update but the same browser message
resulted. Note once again, only one computer is experiencing a problem
and only with IE but with all accounts. I looked at the security
settings for the internet domain and saw nothing unusual. I have
tentatively concluded that something has damaged the IE software but not
the underlying protocol stack (because Mozilla products and MS FTP work
just fine). Any help diagnosing and fixing this problem would be most
appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic Log
-------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTPS: Error 12057 connecting to www.microsoft.com:
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the certificate is invalid or has expired
info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.102
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.0.102



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] -> MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry NOD32 protected [RSVP UDP Service Provider] -> RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Provider entry NOD32 protected [RSVP TCP Service Provider] -> RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12057 connecting to www.microsoft.com:
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the certificate is invalid or has expired
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
 
P

PA Bear [MS MVP]

[Crosspost to IE General]

Is this a sudden, new problem?

Is IE6, IE7, or IE8 installed on the computer-in-question?

Is the computer-in-question currently fully-patched at Windows Update?

Assuming KB980182 installed, did the problem start immediately after it was
installed?

Does the behavior persist when the computer-in-question is connected
directly to the modem?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Jeff said:
I apologize in advance for the length of this message but thought it
advisable to include all the relevant information.

We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
The computers and a printer are connected to each other and the internet
through a D-Link router. One computer is experiencing problems. First,
I'll state what is working on that computer so the problem will be in
context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
we may/should conclude the computer is connected to the internet.
However, IE will not connect. I have tried it from a limited account as
well as an administrator account. I have also tried it in "safe mode"
and with the MS firewall disabled without success. The failure is report
by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information
--------------------------------------------------


At this point I select "Diagnose Connection Problems" and eventually
produce this summary (part of the log produce is reported at bottom of
this email) paraphrased next - MS made it impossible to cut-and-paste
the summary:

----------------------------- Diagnostic Summary
------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
firewall settings on this computer.
Check the firewall settings for ports 80, 443, and 21.
-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last
check, I tried to use Windows Update but the same browser message
resulted. Note once again, only one computer is experiencing a problem
and only with IE but with all accounts. I looked at the security
settings for the internet domain and saw nothing unusual. I have
tentatively concluded that something has damaged the IE software but not
the underlying protocol stack (because Mozilla products and MS FTP work
just fine). Any help diagnosing and fixing this problem would be most
appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic Log
-------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTPS: Error 12057 connecting to www.microsoft.com:
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
certificate is invalid or has expired info FTP (Passive): Successfully
connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
the server could not be established warn HTTP: Error 12029 connecting to
www.hotmail.com: A connection with the
server could not be established error Could not make an HTTP connection.
error Could not make an HTTPS connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy
Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
has
the following default gateway entry(ies): 192.168.0.1 info This computer
has the following IP address(es): 192.168.0.102
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.0.102



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD
Tcpip
[TCP/IP] passed the loopback communication test. info Provider entry MSAFD
Tcpip [UDP/IP] passed the loopback communication
test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] -> MSAFD
Tcpip
[UDP/IP] passed the loopback communication test. info Provider entry RSVP
UDP Service Provider passed the loopback
communication test. info Provider entry NOD32 protected [RSVP UDP Service
Provider] -> RSVP UDP
Service Provider passed the loopback communication test. info Provider
entry RSVP TCP Service Provider passed the loopback
communication test. info Provider entry NOD32 protected [RSVP TCP Service
Provider] -> RSVP TCP
Service Provider passed the loopback communication test. info Connectivity
is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
Network connection: Name=1394 Connection, Device=1394 Net Adapter,
MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
Connection, Device=Internet
Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE info
Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
the server could not be established warn HTTP: Error 12029 connecting to
www.hotmail.com: A connection with the
server could not be established warn HTTPS: Error 12057 connecting to
www.microsoft.com:
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
certificate is invalid or has expired error Could not make an HTTP
connection.
error Could not make an HTTPS connection.
Click to expand...
 
J

Jeff Barnett

PA said:
Is this a sudden, new problem?
Click to expand...
Yes, this is a new problem; only noticed this morning.
Is IE6, IE7, or IE8 installed on the computer-in-question?
Click to expand...
Of course. The IE version is 7.0.5730.11
Is the computer-in-question currently fully-patched at Windows Update?
Click to expand...
All of the "important" patches are there. Our computers are updated once
or twice a month using built-in MS update.
Assuming KB980182 installed, did the problem start immediately after
it was installed?
Click to expand...
I looked for that KB number in C:\\windows\ and did not see it.
Does the behavior persist when the computer-in-question is connected
directly to the modem?
Click to expand...
Can't easily try that experiment. But note that everything except IE is
okay. There are no special per-computer settings in the D-Link router.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?
Click to expand...
I am not using Defender. The suite is NOD32 by ESET (all updated
definitions on the machine) with Windows Firewall turned on.
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you
bought it)?
Click to expand...
I built this computer a few years ago. If I remember correctly, NOD32
has been the only one on it. This is surely true for several years. I
understand that changing security packages is one good reason to
consider a rebuild.

Given these answers to you questions, do you have and hypotheses about
what might be happening.

TIA -- Jeff Barnett
--------------------- Start Original Message
---------------------------------------------------------------------------------------------
We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
The computers and a printer are connected to each other and the internet
through a D-Link router. One computer is experiencing problems. First,
I'll state what is working on that computer so the problem will be in
context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
we may/should conclude the computer is connected to the internet.
However, IE will not connect. I have tried it from a limited account as
well as an administrator account. I have also tried it in "safe mode"
and with the MS firewall disabled without success. The failure is report
by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage Most likely causes:
You are not connected to the Internet. The website is encountering
problems. There might be a typing error in the address.
What you can try: Diagnose Connection Problems
More information
--------------------------------------------------


At this point I select "Diagnose Connection Problems" and eventually
produce this summary (part of the log produce is reported at bottom of
this email) paraphrased next - MS made it impossible to cut-and-paste
the summary:

----------------------------- Diagnostic Summary
------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
firewall settings on this computer.

Check the firewall settings for ports 80, 443, and 21.
-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last
check, I tried to use Windows Update but the same browser message
resulted. Note once again, only one computer is experiencing a problem
and only with IE but with all accounts. I looked at the security
settings for the internet domain and saw nothing unusual. I have
tentatively concluded that something has damaged the IE software but not
the underlying protocol stack (because Mozilla products and MS FTP work
just fine). Any help diagnosing and fixing this problem would be most
appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic Log
-------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
Error 12037 connecting to www.passport.net: The date in the certificate
is invalid or has expired info FTP (Passive): Successfully connected to
ftp.microsoft.com. warn HTTP: Error 12029 connecting to
www.microsoft.com: A connection with the server could not be
established warn HTTP: Error 12029 connecting to www.hotmail.com: A
connection with the server could not be established error Could not
make an HTTP connection. error Could not make an HTTPS connection. info
Redirecting user to support call


DNS Client Diagnostic DNS - Not a home user scenario
info Using Web Proxy: yes No DNS servers
DNS failure



Gateway Diagnostic Gateway
info The following proxy configuration is being used by IE:
Automatically Detect Settings:Disabled Automatic Configuration Script:
Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This
computer has the following default gateway entry(ies): 192.168.0.1 info
This computer has the following IP address(es): 192.168.0.102 info The
default gateway is in the same subnet as this computer info The default
gateway entry is a valid unicast address info The default gateway
address was resolved via ARP in 1 try(ies) info The default gateway was
reached via ICMP Ping in 1 try(ies) info Skipped gateway connectivity
check because of IE proxy configuration


IP Layer Diagnostic Corrupted IP routing table
info The default route is valid info The loopback route is valid info
The local host route is valid info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic Invalid IP address
info Valid IP address detected: 192.168.0.102


Wireless Diagnostic Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR



WinSock Diagnostic WinSock status
info All base service provider entries are present in the Winsock
catalog. info The Winsock Service provider chains are valid. info
Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] ->
MSAFD Tcpip [TCP/IP] passed the loopback communication test. info
Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] ->
MSAFD Tcpip [UDP/IP] passed the loopback communication test. info
Provider entry RSVP UDP Service Provider passed the loopback
communication test. info Provider entry NOD32 protected [RSVP UDP
Service Provider] -> RSVP UDP Service Provider passed the loopback
communication test. info Provider entry RSVP TCP Service Provider passed
the loopback communication test. info Provider entry NOD32 protected
[RSVP TCP Service Provider] -> RSVP TCP Service Provider passed the
loopback communication test. info Connectivity is valid for all Winsock
service providers.


Network Adapter Diagnostic Network location detection
info Using home Internet connection Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
Network connection: Name=1394 Connection, Device=1394 Net Adapter,
MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST
LAN, SubMediaType=NONE info Ethernet connection selected Network adapter
status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity
info FTP (Passive): Successfully connected to ftp.microsoft.com. warn
HTTP: Error 12029 connecting to www.microsoft.com: A connection with the
server could not be established warn HTTP: Error 12029 connecting to
www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
Error 12037 connecting to www.passport.net: The date in the certificate
is invalid or has expired error Could not make an HTTP connection.
error Could not make an HTTPS connection.
 
B

Bernd

-------- Original-Nachricht --------
Gateway Diagnostic Gateway
info The following proxy configuration is being used by IE:
Automatically Detect Settings:Disabled Automatic Configuration Script:
Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>
Click to expand...

What's irritating are your proxy settings I cited above.

You didn't mention explicitely that you use a proxy.

If it's unwanted to use a proxy then go to IE's Tools > Internet Options
Connections tab, click the LAN Settings button & make sure nothing is
Click to expand...
checked there.

Bernd
 
J

Jeff Barnett

Bernd said:
-------- Original-Nachricht --------


What's irritating are your proxy settings I cited above.

You didn't mention explicitely that you use a proxy.

If it's unwanted to use a proxy then go to IE's Tools > Internet
Options > Connections tab, click the LAN Settings button & make sure
nothing is checked there.

Bernd
Click to expand...
Thanks, you wired it in one! I have no idea how the proxy box got set.
Since we hardly ever use IE, this is quite surprising. I don't think
anyone has touched the internet options in over a year. In any event,
killing the proxy flag fixed the problem.
 
P

PA Bear [MS MVP]

[Please don't post your replies inline with the quoted section of my
replies. THX]

Please answer my questions by number in your reply:

1. Open Add/Remove Programs & make sure the Show Updates box at the top is
checked/enabled. Now scroll down and tell me if "Security Update for
Windows Internet Explorer 7 (KB980182)" is listed. If it is, what's the
Installation date?

2. Has your NOD32 subscription ever expired (if only for a few hours or
days)?

3. Does the behavior persist if you start IE in No Add-ons mode?

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &
IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

4. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737


Jeff said:
Yes, this is a new problem; only noticed this morning.
Of course. The IE version is 7.0.5730.11
All of the "important" patches are there. Our computers are updated once
or twice a month using built-in MS update.
I looked for that KB number in C:\\windows\ and did not see it.
Can't easily try that experiment. But note that everything except IE is
okay. There are no special per-computer settings in the D-Link router.
I am not using Defender. The suite is NOD32 by ESET (all updated
definitions on the machine) with Windows Firewall turned on.
I built this computer a few years ago. If I remember correctly, NOD32
has been the only one on it. This is surely true for several years. I
understand that changing security packages is one good reason to
consider a rebuild.

Given these answers to you questions, do you have and hypotheses about
what might be happening.
Click to expand...
<SNIP>
 
P

PA Bear [MS MVP]

Jeff Barnett wrote:
Thanks, you wired it in one! I have no idea how the proxy box got set...
Click to expand...

That's usually the doings of a hijackware infection, Jeff.
 
D

Duane Hebert

Given these answers to you questions, do you have and hypotheses about
what might be happening.
Click to expand...

I think that those answers are standard form replies to the "I'm having problems
with IE8" question and could probably just be an FAQ referred to here.

If you google for your problem you'll see that it's not unique.

FWIW, I have two PCs that had this problem. One running Vista and one running
XP with SP3. Went through all of these suggestions and nothing helped. So I instlaled
Firefox which worked on both without these problems.

I was using AVG on both. My IT department switched to NOD antivirus at the office, and
since then I have very rarely had IE8 hang on that machine. It's possible that it has something
to do with AVG. They've advised me, on my other PC to remove the AVG toolbar which seems
to have helped for a few days but the problem is back.
So at home I use Firefox.
 
R

Robert Aldwinckle

I was using AVG on both. My IT department switched to NOD antivirus at
the office, and
since then I have very rarely had IE8 hang on that machine. It's possible
that it has something
to do with AVG. They've advised me, on my other PC to remove the AVG
toolbar which seems
to have helped for a few days but the problem is back.
So at home I use Firefox.
Click to expand...


The usual AVG factor is its HTTP proxy and getting rid of that may involve
uninstalling and reconfiguring the product.


---
 
D

Duane Hebert

Robert Aldwinckle said:
The usual AVG factor is its HTTP proxy and getting rid of that may involve
uninstalling and reconfiguring the product.
Click to expand...

Thanks. Any idea why this is a problem for IE8 and not any other browser?
 
P

PA Bear [MS MVP]

Duane said:
Thanks. Any idea why this is a problem for IE8 and not any other browser?
Click to expand...

For all intents and purposes, AVG Linkscanner, Search-Shield, Active
Surf-Shield, and/or Security toolbar are redundant in (if not incompatible
with) IE8.
 
D

Duane Hebert

PA Bear said:
For all intents and purposes, AVG Linkscanner, Search-Shield, Active
Surf-Shield, and/or Security toolbar are redundant in (if not incompatible
with) IE8.
Click to expand...

Redundant would be fine. Incompatible, not so much.

I've removed the AVG Security Toolbar and Search-Shield but that didn't really help.
I will try the others to see if I can isolate this. Thanks.
 
D

Duane Hebert

Answering all of the questions in my second reply to your thread might
help:
http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/1bdd9393dbc98f66
Click to expand...

This was not my thread originally but I can answer your questions:

I'm running XP Pro SP3.

1. I don't have KB980182 Security Update For Windows IE 7 listed in
add/remove programs. I have several for IE8 though.
2. I am not using NOD32 on the PC that is causing my problem. I'm using
AVG8. As a side note, I have disabled AVG8 HTTP proxy based on another
suggestion in this thread and it doesn't seem to have helped.
3. Running in No add-ons mode does not seem to help.
4. Reset IE advanced settings does not seem to help.

I have uninstalled IE8 and run IE7 for a few days with no issues.
Reinstalling IE8 caused the same problems to
return after a couple of days. I have no issues with Firefox.

Just as a reminder, when opening IE8, I get a message "connecting" and this
stays there and never succeeds.
Sometime closing and opening IE8 fixes it. Sometime it takes several tries.
While this is happening,
Firefox is fine so I don't think it's a dns issue or anything like that.

Thanks.
 
T

The Real Truth MVP

Try my FixIE Tool. Download it here http://www.ms-mvp.org/


--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.




Jeff Barnett said:
PA said:
Is this a sudden, new problem?
Click to expand...
Yes, this is a new problem; only noticed this morning.
Is IE6, IE7, or IE8 installed on the computer-in-question?
Click to expand...
Of course. The IE version is 7.0.5730.11
Is the computer-in-question currently fully-patched at Windows Update?
Click to expand...
All of the "important" patches are there. Our computers are updated once
or twice a month using built-in MS update.
Assuming KB980182 installed, did the problem start immediately after it
was installed?
Click to expand...
I looked for that KB number in C:\\windows\ and did not see it.
Does the behavior persist when the computer-in-question is connected
directly to the modem?
Click to expand...
Can't easily try that experiment. But note that everything except IE is
okay. There are no special per-computer settings in the D-Link router.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?
Click to expand...
I am not using Defender. The suite is NOD32 by ESET (all updated
definitions on the machine) with Windows Firewall turned on.
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you
bought it)?
Click to expand...
I built this computer a few years ago. If I remember correctly, NOD32 has
been the only one on it. This is surely true for several years. I
understand that changing security packages is one good reason to consider
a rebuild.

Given these answers to you questions, do you have and hypotheses about
what might be happening.

TIA -- Jeff Barnett
--------------------- Start Original
Message ---------------------------------------------------------------------------------------------
We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
The computers and a printer are connected to each other and the internet
through a D-Link router. One computer is experiencing problems. First,
I'll state what is working on that computer so the problem will be in
context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
we may/should conclude the computer is connected to the internet. However,
IE will not connect. I have tried it from a limited account as well as an
administrator account. I have also tried it in "safe mode" and with the MS
firewall disabled without success. The failure is report by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage Most likely causes:
You are not connected to the Internet. The website is encountering
problems. There might be a typing error in the address.
What you can try: Diagnose Connection Problems More information
--------------------------------------------------


At this point I select "Diagnose Connection Problems" and eventually
produce this summary (part of the log produce is reported at bottom of
this email) paraphrased next - MS made it impossible to cut-and-paste the
summary:

----------------------------- Diagnostic
Summary ------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
firewall settings on this computer.

Check the firewall settings for ports 80, 443, and 21.
-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last
check, I tried to use Windows Update but the same browser message
resulted. Note once again, only one computer is experiencing a problem and
only with IE but with all accounts. I looked at the security settings for
the internet domain and saw nothing unusual. I have tentatively concluded
that something has damaged the IE software but not the underlying protocol
stack (because Mozilla products and MS FTP work just fine). Any help
diagnosing and fixing this problem would be most appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic
Log -------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
Error 12037 connecting to www.passport.net: The date in the certificate is
invalid or has expired info FTP (Passive): Successfully connected to
ftp.microsoft.com. warn HTTP: Error 12029 connecting to www.microsoft.com:
A connection with the server could not be established warn HTTP: Error
12029 connecting to www.hotmail.com: A connection with the server could
not be established error Could not make an HTTP connection. error Could
not make an HTTPS connection. info Redirecting user to support call


DNS Client Diagnostic DNS - Not a home user scenario
info Using Web Proxy: yes No DNS servers
DNS failure



Gateway Diagnostic Gateway
info The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy
Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
has the following default gateway entry(ies): 192.168.0.1 info This
computer has the following IP address(es): 192.168.0.102 info The default
gateway is in the same subnet as this computer info The default gateway
entry is a valid unicast address info The default gateway address was
resolved via ARP in 1 try(ies) info The default gateway was reached via
ICMP Ping in 1 try(ies) info Skipped gateway connectivity check because of
IE proxy configuration


IP Layer Diagnostic Corrupted IP routing table
info The default route is valid info The loopback route is valid info The
local host route is valid info The local subnet route is valid Invalid ARP
cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic Invalid IP address
info Valid IP address detected: 192.168.0.102


Wireless Diagnostic Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR



WinSock Diagnostic WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid. info Provider entry
MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider
entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD Tcpip [TCP/IP]
passed the loopback communication test. info Provider entry MSAFD Tcpip
[UDP/IP] passed the loopback communication test. info Provider entry NOD32
protected [MSAFD Tcpip [UDP/IP]] -> MSAFD Tcpip [UDP/IP] passed the
loopback communication test. info Provider entry RSVP UDP Service Provider
passed the loopback communication test. info Provider entry NOD32
protected [RSVP UDP Service Provider] -> RSVP UDP Service Provider passed
the loopback communication test. info Provider entry RSVP TCP Service
Provider passed the loopback communication test. info Provider entry NOD32
protected [RSVP TCP Service Provider] -> RSVP TCP Service Provider passed
the loopback communication test. info Connectivity is valid for all
Winsock service providers.


Network Adapter Diagnostic Network location detection
info Using home Internet connection Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
Network connection: Name=1394 Connection, Device=1394 Net Adapter,
MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN,
SubMediaType=NONE info Ethernet connection selected Network adapter status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity
info FTP (Passive): Successfully connected to ftp.microsoft.com. warn
HTTP: Error 12029 connecting to www.microsoft.com: A connection with the
server could not be established warn HTTP: Error 12029 connecting to
www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
Error 12037 connecting to www.passport.net: The date in the certificate is
invalid or has expired error Could not make an HTTP connection. error
Could not make an HTTPS connection.
Click to expand...
 
D

Duane Hebert

PA Bear said:
Then you can begin your own, new thread, please.
Click to expand...

Is it your intention to annoy people or do you actually not read any of the
posts that you reply to? Can't you see that I was replying to the OP of
this
thread when you started asking me questions?

I have already posted here and got the same canned answers that you send
to everyone.

Have a nice day.
 
P

PA Bear [MS MVP]

[Inline w/snippage]

Duane said:
Is it your intention to annoy people...?
Click to expand...

No, it's my intention to avoid confusing OPs and myself, primarily, and to
make sure we're only discussing /your/ computer.
I have already posted here and...
Click to expand...

AFAIK, your only other recent posts in IE General or WinXP General
newsgroups were in a thread which you'd also hijacked and I didn't reply to
either of your posts:
http://groups.google.com/group/micr...er.general/browse_frm/thread/9d4c12c003df581b
 

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