I am having connectivity problems

A

Alan Pantuso

I have been having connectivity problems for a while and recently ran the IE
diagnose connections problems from my browser. It allowed me to connect but
this problem will continue..... Here is a copy of the diagnose. What can I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies): 70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies): 70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
 
P

PA Bear [MS MVP]

Windows version? IE version? What anti-virus application or security suite
is installed? What anti-spyware applications (other than Defender)? What
third-party firewall (if any)? Is the machine fully patched at Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan said:
I have been having connectivity problems for a while and recently ran the
IE
diagnose connections problems from my browser. It allowed me to connect
but
this problem will continue..... Here is a copy of the diagnose. What can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Click to expand...
 
A

Alan Pantuso

I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem with
windows update not functioning about a month ago. It has been repared and is
now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP client.
Then I have no problem until it hapens again. Please let me know if you need
more info.

Thanks

PA Bear said:
Windows version? IE version? What anti-virus application or security suite
is installed? What anti-spyware applications (other than Defender)? What
third-party firewall (if any)? Is the machine fully patched at Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan said:
I have been having connectivity problems for a while and recently ran the
IE
diagnose connections problems from my browser. It allowed me to connect
but
this problem will continue..... Here is a copy of the diagnose. What can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the firewall)
enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear


Alan said:
I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem with
windows update not functioning about a month ago. It has been repared and
is now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP client.
Then I have no problem until it hapens again. Please let me know if you
need more info.

Thanks

PA Bear said:
Windows version? IE version? What anti-virus application or security
suite is installed? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan said:
I have been having connectivity problems for a while and recently ran
the
IE
diagnose connections problems from my browser. It allowed me to connect
but
this problem will continue..... Here is a copy of the diagnose. What
can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name
or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Click to expand...
Click to expand...
Click to expand...
 
A

Alan Pantuso

Here are the answers to your questions as I remember:
1. SP3 was installed via Windows Update.

2. Both ZA and Windows firewall were enabled during install of SP3. (…unless
part of the download instructions asked you to disable them...)

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

4. I will try #4 as soon as I am able tonight.

FYI-----Although I just installed SP3, I had this problem while in SP2.

HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I was
able to restart it however I lost a few programs and had to reinstall them
along with SP2. When I tried to install SP2 I was unable to get it thru
Windows Update. My Windows update did not work at all so I contacted windows
support and they emailed me 4-5 times with different things to try. I
registered the DLL files, and reloaded the windows update temporary folder.
I then with the help of Microsoft support reset the hard drive permissions.
Part of that process was installing a file named "secedit.zm9". After
following this last email I was able to install SP2. Afterwards is when i
realized my current problem. I appreciate ALL your help, Thanks!


PA Bear said:
Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the firewall)
enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear


Alan said:
I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem with
windows update not functioning about a month ago. It has been repared and
is now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP client.
Then I have no problem until it hapens again. Please let me know if you
need more info.

Thanks

PA Bear said:
Windows version? IE version? What anti-virus application or security
suite is installed? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan Pantuso wrote:
I have been having connectivity problems for a while and recently ran
the
IE
diagnose connections problems from my browser. It allowed me to connect
but
this problem will continue..... Here is a copy of the diagnose. What
can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name
or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Click to expand...
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

2. Both ZA and Windows firewall were enabled during install of SP3

Back up there, Alan: ZA Security Suite includes an anti-virus application
and a firewall. Are you telling me that the ZA firewall AND the Windows
Firewall was enabled when you installed SP3 via Windows Update? Are both
firewalls enabled now? If so, see if disabling the Windows Firewall
corrects the "connectivity" problems.

While the machine should NEVER be connected to the internet without a
firewall, you only want one (1) firewall enabled.
3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.
Click to expand...

Ad-Aware 2007 (free and paid) includes a Windows Service named "Guard." If
you open services.msc (Start | Run | services.msc | OK) you'll see it
listed. This Service "protects" Windows and disallows certain changes to be
made (e.g., the changes install SP3 will make), so it should have been
disabled prior to installing SP3.

Somewhat OT but:
I...had to reinstall...SP2.
When I tried to install SP2 I was unable to get it thru Windows Update.
Click to expand...

I would have installed SP2 manually, myself. (You must have SP2 installed
to be able to use Windows Update.) See...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~PA Bear


Alan said:
Here are the answers to your questions as I remember:
1. SP3 was installed via Windows Update.

2. Both ZA and Windows firewall were enabled during install of SP3.
(…unless
part of the download instructions asked you to disable them...)

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

4. I will try #4 as soon as I am able tonight.

FYI-----Although I just installed SP3, I had this problem while in SP2.

HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I was
able to restart it however I lost a few programs and had to reinstall them
along with SP2. When I tried to install SP2 I was unable to get it thru
Windows Update. My Windows update did not work at all so I contacted
windows support and they emailed me 4-5 times with different things to
try.
I registered the DLL files, and reloaded the windows update temporary
folder. I then with the help of Microsoft support reset the hard drive
permissions. Part of that process was installing a file named
"secedit.zm9". After following this last email I was able to install SP2.
Afterwards is when i realized my current problem. I appreciate ALL your
help, Thanks!


PA Bear said:
Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the
firewall)
enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear


Alan said:
I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem
with
windows update not functioning about a month ago. It has been repared
and
is now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP
client.
Then I have no problem until it hapens again. Please let me know if you
need more info.

Thanks

:
Windows version? IE version? What anti-virus application or security
suite is installed? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan Pantuso wrote:
I have been having connectivity problems for a while and recently ran
the
IE
diagnose connections problems from my browser. It allowed me to
connect
but
this problem will continue..... Here is a copy of the diagnose. What
can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP
Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy
Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN
Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server
name
or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Click to expand...
Click to expand...
Click to expand...
 
A

Alan Pantuso

Sorry it has taken so long to respond to your response. You are right, I am
only running ZA firewall. I tried what you suggested, I turned off the ZA
firewall and turned ON Windows firewall. I still have the same problem. I
did find out that all I need to restart when IE is not connecting is the
"DHCP Client" in SERVICES.


PA Bear said:
2. Both ZA and Windows firewall were enabled during install of SP3
Click to expand...

Back up there, Alan: ZA Security Suite includes an anti-virus application
and a firewall. Are you telling me that the ZA firewall AND the Windows
Firewall was enabled when you installed SP3 via Windows Update? Are both
firewalls enabled now? If so, see if disabling the Windows Firewall
corrects the "connectivity" problems.

While the machine should NEVER be connected to the internet without a
firewall, you only want one (1) firewall enabled.
3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.
Click to expand...

Ad-Aware 2007 (free and paid) includes a Windows Service named "Guard." If
you open services.msc (Start | Run | services.msc | OK) you'll see it
listed. This Service "protects" Windows and disallows certain changes to be
made (e.g., the changes install SP3 will make), so it should have been
disabled prior to installing SP3.

Somewhat OT but:
I...had to reinstall...SP2.
When I tried to install SP2 I was unable to get it thru Windows Update.
Click to expand...

I would have installed SP2 manually, myself. (You must have SP2 installed
to be able to use Windows Update.) See...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~PA Bear


Alan said:
Here are the answers to your questions as I remember:
1. SP3 was installed via Windows Update.

2. Both ZA and Windows firewall were enabled during install of SP3.
(…unless
part of the download instructions asked you to disable them...)

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

4. I will try #4 as soon as I am able tonight.

FYI-----Although I just installed SP3, I had this problem while in SP2.

HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I was
able to restart it however I lost a few programs and had to reinstall them
along with SP2. When I tried to install SP2 I was unable to get it thru
Windows Update. My Windows update did not work at all so I contacted
windows support and they emailed me 4-5 times with different things to
try.
I registered the DLL files, and reloaded the windows update temporary
folder. I then with the help of Microsoft support reset the hard drive
permissions. Part of that process was installing a file named
"secedit.zm9". After following this last email I was able to install SP2.
Afterwards is when i realized my current problem. I appreciate ALL your
help, Thanks!


PA Bear said:
Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the
firewall)
enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear


Alan Pantuso wrote:
I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem
with
windows update not functioning about a month ago. It has been repared
and
is now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP
client.
Then I have no problem until it hapens again. Please let me know if you
need more info.

Thanks

:
Windows version? IE version? What anti-virus application or security
suite is installed? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan Pantuso wrote:
I have been having connectivity problems for a while and recently ran
the
IE
diagnose connections problems from my browser. It allowed me to
connect
but
this problem will continue..... Here is a copy of the diagnose. What
can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP
Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy
Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN
Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server
name
or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Click to expand...
Click to expand...
Click to expand...
 
P

PA Bear [MS MVP]

[2 weeks and he did't bother to call or write...! <eg>]

I'd recommend that you open a free WinXP SP3 support incident, Alan. (Tip:
Don't mention any of the "brief history" you've posted in this thread. Just
say you've had this connectivity problem since you installed SP3. [I never
told you that!] )

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
--
~PA Bear


Alan said:
Sorry it has taken so long to respond to your response. You are right, I
am
only running ZA firewall. I tried what you suggested, I turned off the ZA
firewall and turned ON Windows firewall. I still have the same problem.
I
did find out that all I need to restart when IE is not connecting is the
"DHCP Client" in SERVICES.

PA Bear said:
2. Both ZA and Windows firewall were enabled during install of SP3
Click to expand...

Back up there, Alan: ZA Security Suite includes an anti-virus application
and a firewall. Are you telling me that the ZA firewall AND the Windows
Firewall was enabled when you installed SP3 via Windows Update? Are both
firewalls enabled now? If so, see if disabling the Windows Firewall
corrects the "connectivity" problems.

While the machine should NEVER be connected to the internet without a
firewall, you only want one (1) firewall enabled.
3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.
Click to expand...

Ad-Aware 2007 (free and paid) includes a Windows Service named "Guard."
If
you open services.msc (Start | Run | services.msc | OK) you'll see it
listed. This Service "protects" Windows and disallows certain changes to
be made (e.g., the changes install SP3 will make), so it should have been
disabled prior to installing SP3.

Somewhat OT but:
I...had to reinstall...SP2.
When I tried to install SP2 I was unable to get it thru Windows Update.
Click to expand...

I would have installed SP2 manually, myself. (You must have SP2
installed
to be able to use Windows Update.) See...

Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery
installs. --
~PA Bear


Alan said:
Here are the answers to your questions as I remember:
1. SP3 was installed via Windows Update.

2. Both ZA and Windows firewall were enabled during install of SP3.
(…unless
part of the download instructions asked you to disable them...)

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

4. I will try #4 as soon as I am able tonight.

FYI-----Although I just installed SP3, I had this problem while in SP2.

HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I
was
able to restart it however I lost a few programs and had to reinstall
them
along with SP2. When I tried to install SP2 I was unable to get it thru
Windows Update. My Windows update did not work at all so I contacted
windows support and they emailed me 4-5 times with different things to
try.
I registered the DLL files, and reloaded the windows update temporary
folder. I then with the help of Microsoft support reset the hard drive
permissions. Part of that process was installing a file named
"secedit.zm9". After following this last email I was able to install
SP2.
Afterwards is when i realized my current problem. I appreciate ALL your
help, Thanks!


:
Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the
firewall)
enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear


Alan Pantuso wrote:
I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft
AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem
with
windows update not functioning about a month ago. It has been repared
and
is now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP
client.
Then I have no problem until it hapens again. Please let me know if
you
need more info.

Thanks

:
Windows version? IE version? What anti-virus application or
security
suite is installed? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan Pantuso wrote:
I have been having connectivity problems for a while and recently
ran
the
IE
diagnose connections problems from my browser. It allowed me to
connect
but
this problem will continue..... Here is a copy of the diagnose.
What
can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP
Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy
Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy
Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Broadband Connection, Device=WAN
Miniport
(PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=Incoming Connections, Device=(null),
MediaType=NONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The
server
name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server
name
or
address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.
Click to expand...
Click to expand...
Click to expand...
 
A

Alan Pantuso

THANKS for the info.......... I will give it a try, and hopefully get back
to you before Christmas!!! (lol)

PA Bear said:
[2 weeks and he did't bother to call or write...! <eg>]

I'd recommend that you open a free WinXP SP3 support incident, Alan. (Tip:
Don't mention any of the "brief history" you've posted in this thread. Just
say you've had this connectivity problem since you installed SP3. [I never
told you that!] )

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
--
~PA Bear


Alan said:
Sorry it has taken so long to respond to your response. You are right, I
am
only running ZA firewall. I tried what you suggested, I turned off the ZA
firewall and turned ON Windows firewall. I still have the same problem.
I
did find out that all I need to restart when IE is not connecting is the
"DHCP Client" in SERVICES.

PA Bear said:
2. Both ZA and Windows firewall were enabled during install of SP3

Back up there, Alan: ZA Security Suite includes an anti-virus application
and a firewall. Are you telling me that the ZA firewall AND the Windows
Firewall was enabled when you installed SP3 via Windows Update? Are both
firewalls enabled now? If so, see if disabling the Windows Firewall
corrects the "connectivity" problems.

While the machine should NEVER be connected to the internet without a
firewall, you only want one (1) firewall enabled.

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

Ad-Aware 2007 (free and paid) includes a Windows Service named "Guard."
If
you open services.msc (Start | Run | services.msc | OK) you'll see it
listed. This Service "protects" Windows and disallows certain changes to
be made (e.g., the changes install SP3 will make), so it should have been
disabled prior to installing SP3.

Somewhat OT but:

I...had to reinstall...SP2.
When I tried to install SP2 I was unable to get it thru Windows Update.

I would have installed SP2 manually, myself. (You must have SP2
installed
to be able to use Windows Update.) See...

Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery
installs. --
~PA Bear


Alan Pantuso wrote:
Here are the answers to your questions as I remember:
1. SP3 was installed via Windows Update.

2. Both ZA and Windows firewall were enabled during install of SP3.
(…unless
part of the download instructions asked you to disable them...)

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

4. I will try #4 as soon as I am able tonight.

FYI-----Although I just installed SP3, I had this problem while in SP2.

HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I
was
able to restart it however I lost a few programs and had to reinstall
them
along with SP2. When I tried to install SP2 I was unable to get it thru
Windows Update. My Windows update did not work at all so I contacted
windows support and they emailed me 4-5 times with different things to
try.
I registered the DLL files, and reloaded the windows update temporary
folder. I then with the help of Microsoft support reset the hard drive
permissions. Part of that process was installing a file named
"secedit.zm9". After following this last email I was able to install
SP2.
Afterwards is when i realized my current problem. I appreciate ALL your
help, Thanks!


:
Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the
firewall)
enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear


Alan Pantuso wrote:
I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft
AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem
with
windows update not functioning about a month ago. It has been repared
and
is now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP
client.
Then I have no problem until it hapens again. Please let me know if
you
need more info.

Thanks

:
Windows version? IE version? What anti-virus application or
security
suite is installed? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan Pantuso wrote:
I have been having connectivity problems for a while and recently
ran
the
IE
diagnose connections problems from my browser. It allowed me to
connect
but
this problem will continue..... Here is a copy of the diagnose.
What
can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP
Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy
Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy
Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification
Click to expand...
Click to expand...
Click to expand...
 
A

Alan Pantuso

Hi...... It might take me a while longer to let you know how things worked
out. I lost my power supply this past weekend. (At least thats what I think
it is) I have no fans no lights. When I opensd the case There is a light on
the mother board. (Is this called the "FLEA" light? Anyway I am sure I will
need to purchase and replace this before I move any further with this
project. I didn't want you to think I forgot about you!!! Thanks, Alan

Alan Pantuso said:
THANKS for the info.......... I will give it a try, and hopefully get back
to you before Christmas!!! (lol)

PA Bear said:
[2 weeks and he did't bother to call or write...! <eg>]

I'd recommend that you open a free WinXP SP3 support incident, Alan. (Tip:
Don't mention any of the "brief history" you've posted in this thread. Just
say you've had this connectivity problem since you installed SP3. [I never
told you that!] )

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
--
~PA Bear


Alan said:
Sorry it has taken so long to respond to your response. You are right, I
am
only running ZA firewall. I tried what you suggested, I turned off the ZA
firewall and turned ON Windows firewall. I still have the same problem.
I
did find out that all I need to restart when IE is not connecting is the
"DHCP Client" in SERVICES.

:
2. Both ZA and Windows firewall were enabled during install of SP3

Back up there, Alan: ZA Security Suite includes an anti-virus application
and a firewall. Are you telling me that the ZA firewall AND the Windows
Firewall was enabled when you installed SP3 via Windows Update? Are both
firewalls enabled now? If so, see if disabling the Windows Firewall
corrects the "connectivity" problems.

While the machine should NEVER be connected to the internet without a
firewall, you only want one (1) firewall enabled.

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

Ad-Aware 2007 (free and paid) includes a Windows Service named "Guard."
If
you open services.msc (Start | Run | services.msc | OK) you'll see it
listed. This Service "protects" Windows and disallows certain changes to
be made (e.g., the changes install SP3 will make), so it should have been
disabled prior to installing SP3.

Somewhat OT but:

I...had to reinstall...SP2.
When I tried to install SP2 I was unable to get it thru Windows Update.

I would have installed SP2 manually, myself. (You must have SP2
installed
to be able to use Windows Update.) See...

Updates are not installed successfully from Windows Update, from
Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery
installs. --
~PA Bear


Alan Pantuso wrote:
Here are the answers to your questions as I remember:
1. SP3 was installed via Windows Update.

2. Both ZA and Windows firewall were enabled during install of SP3.
(…unless
part of the download instructions asked you to disable them...)

3. The Adware I run is the free version. I am not sure what the "GUARD"
service is. If I am not mistaken it only runs if I start the program.

4. I will try #4 as soon as I am able tonight.

FYI-----Although I just installed SP3, I had this problem while in SP2.

HERE IS A BRIEF HISTORY - My computer would not boot up. Eventually I
was
able to restart it however I lost a few programs and had to reinstall
them
along with SP2. When I tried to install SP2 I was unable to get it thru
Windows Update. My Windows update did not work at all so I contacted
windows support and they emailed me 4-5 times with different things to
try.
I registered the DLL files, and reloaded the windows update temporary
folder. I then with the help of Microsoft support reset the hard drive
permissions. Part of that process was installing a file named
"secedit.zm9". After following this last email I was able to install
SP2.
Afterwards is when i realized my current problem. I appreciate ALL your
help, Thanks!


:
Please answer the following questions?

1. Did you install WinXP SP3 manually or via Windows Update?

2. Was ZA Security Suite (i.e., the anti-virus component and the
firewall)
enabled when you installed SP3?

3. Was Ad-Aware 2007's "Guard" service enabled when you installed SP3?

4. If you temporarily disable ZA firewall AND THEN enable the Windows
Firewall, does the connection problem persist?
--
~PA Bear


Alan Pantuso wrote:
I am running XP/SP3/ IE-6.0/ Zone Alarm Security Suite/ Lavasoft
AdWare
2007/no other firewalls except with Zone alarm/ I did have a problem
with
windows update not functioning about a month ago. It has been repared
and
is now current, with the help of microsoft help area through emails/

When IE stops I go to services.msc and restart DNS client and DHCP
client.
Then I have no problem until it hapens again. Please let me know if
you
need more info.

Thanks

:
Windows version? IE version? What anti-virus application or
security
suite is installed? What anti-spyware applications (other than
Defender)?
What third-party firewall (if any)? Is the machine fully patched at
Windows Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Alan Pantuso wrote:
I have been having connectivity problems for a while and recently
ran
the
IE
diagnose connections problems from my browser. It allowed me to
connect
but
this problem will continue..... Here is a copy of the diagnose.
What
can
I
do, and what am I missing.....

Last diagnostic run time: 06/21/08 10:12:32 HTTP, HTTPS, FTP
Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy
Server:
Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy
Configuration
mechanism
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
warn The default gateway address could not be resolved via ARP
action Automated repair: Renew IP address
action Releasing the current IP address...
action Successfully released the current IP address
action Renewing the IP address...
action Successfully renewed the current IP address
info This computer has the following default gateway entry(ies):
70.15.224.1
info This computer has the following IP address(es): 70.15.230.18
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.192.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 70.15.230.18

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback
communication
test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Click to expand...
Click to expand...
Click to expand...
 

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