my modem randomly resets. not sure what to do next


S

scarlic

Gotta type fast because my modem resets on its own -- it's possessed.

I have a Dell Dimension 4550.

I have DSL connection, using a Touchstone Telephone Modem.

I run Winsdows XP and it was installed at purchase. I use Explorer 8.

My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.

The model resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.

I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.

I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good health.
They cannot find a problem from their end to mine. Now, I suspect something
in the software is causing this issue.

I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.

When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log report:

Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected to www.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.


DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure


Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK


IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.1.100


Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR


WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or
address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

Any ideas? Help would be appreciated before I rip my eyebrows out.
 
Ad

Advertisements

S

smlunatick

Gotta type fast because my modem resets on its own -- it's possessed.

I have a Dell Dimension 4550.

I have DSL connection, using a Touchstone Telephone Modem.

I run Winsdows XP and it was installed at purchase.  I use Explorer 8.

My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.

The model resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.  

I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.

I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good health.
They cannot find a problem from their end to mine. Now, I suspect something
in the software is causing this issue.

I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.

When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log report:

Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info    HTTP: Successfully connected towww.microsoft.com.
info    HTTPS: Successfully connected towww.microsoft.com.
info    FTP (Passive): Successfully connected to ftp.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario
info    Using Web Proxy: no
info    Resolving name ok for (www.microsoft.com):yes
No DNS servers
DNS failure

Gateway Diagnostic
Gateway
info    The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info    This computer has the following default gateway entry(ies): 192.168.1.1
info    This computer has the following IP address(es): 192.168.1.100
info    The default gateway is in the same subnet as this computer
info    The default gateway entry is a valid unicast address
info    The default gateway address was resolved via ARP in 1 try(ies)
info    The default gateway was reached via ICMP Ping in 1 try(ies)
info    TCP port 80 on host 207.46.19.254 was successfully reached
info    The Internet hostwww.microsoft.comwas successfully reached
info    The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table
info    The default route is valid
info    The loopback route is valid
info    The local host route is valid
info    The local subnet route is valid
Invalid ARP cache entries
action  The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address
info    Valid IP address detected: 192.168.1.100

Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR

WinSock Diagnostic
WinSock status
info    All base service provider entries are present in the Winsock catalog.
info    The Winsock Service provider chains are valid.
info    Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info    Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info    Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info    Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info    Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection
info    Using home Internet connection
Network adapter identification
info    Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info    Ethernet connection selected
Network adapter status
info    Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn    HTTP: Error 12007 connecting towww.microsoft.com:The server name or
address could not be resolved
warn    HTTPS: Error 12007 connecting towww.microsoft.com:The server name or
address could not be resolved
warn    FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn    HTTP: Error 12007 connecting towww.hotmail.com:The server name or
address could not be resolved
warn    HTTPS: Error 12007 connecting towww.passport.net:The server name or
address could not be resolved
info    FTP (Active): Successfully connected to ftp.microsoft.com.
error   Could not make an HTTP connection.
error   Could not make an HTTPS connection.

Any ideas? Help would be appreciated before I rip my eyebrows out.

More descrition of how the modem is set up would be needed.

Since you have mentioned a wireless router, the most recommended set
up is;

DSL Modem ---> Wireless Router WAN port -->> all PCs (wired and
wireless.)

You then need to make sure that the router has the latest control
"system" (known as firmware) installed onto it. If you you do not,
you are normally allowed to do the update fro free (same hardware
version level.) However, you should always update when using a wired
connection to the router.
 
R

R. McCarty

Do you have all the phone outlets ( with devices ) filtered ? ADSL &
phone traffic uses different parts of the available line spectrum. To avoid
interference phones need to have band pass filters installed on them.

Why would you need a modem driver ? - are you connected to the
modem using USB ? Also if you have a Router then the modem would
be setup in "Bridging Mode" where the router has control of it.


scarlic said:
Gotta type fast because my modem resets on its own -- it's possessed.

I have a Dell Dimension 4550.

I have DSL connection, using a Touchstone Telephone Modem.

I run Winsdows XP and it was installed at purchase. I use Explorer 8.

My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.

The model resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.

I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.

I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good
health.
They cannot find a problem from their end to mine. Now, I suspect
something
in the software is causing this issue.

I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.

When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log report:

Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected to www.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.


DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure


Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info This computer has the following default gateway entry(ies):
192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK


IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.1.100


Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR


WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name
or
address could not be resolved
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or
address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

Any ideas? Help would be appreciated before I rip my eyebrows out.
 
S

scarlic

i just updated the firmware. hope this is the answer. thanks.

smlunatick said:
Gotta type fast because my modem resets on its own -- it's possessed.

I have a Dell Dimension 4550.

I have DSL connection, using a Touchstone Telephone Modem.

I run Winsdows XP and it was installed at purchase. I use Explorer 8.

My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.

The model resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.

I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.

I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good health.
They cannot find a problem from their end to mine. Now, I suspect something
in the software is causing this issue.

I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.

When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log report:

Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected towww.microsoft.com.
info HTTPS: Successfully connected towww.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com):yes
No DNS servers
DNS failure

Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet hostwww.microsoft.comwas successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.1.100

Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR

WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status
info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting towww.microsoft.com:The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting towww.microsoft.com:The server name or
address could not be resolved
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn HTTP: Error 12007 connecting towww.hotmail.com:The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting towww.passport.net:The server name or
address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

Any ideas? Help would be appreciated before I rip my eyebrows out.

More descrition of how the modem is set up would be needed.

Since you have mentioned a wireless router, the most recommended set
up is;

DSL Modem ---> Wireless Router WAN port -->> all PCs (wired and
wireless.)

You then need to make sure that the router has the latest control
"system" (known as firmware) installed onto it. If you you do not,
you are normally allowed to do the update fro free (same hardware
version level.) However, you should always update when using a wired
connection to the router.
 
S

scarlic

i don't have the phone lines filtered. can you point me to an instructional
that's for beginners like me?

second point? i don't knoe, seemed like the thing to do since I was having
modem trouble.

R. McCarty said:
Do you have all the phone outlets ( with devices ) filtered ? ADSL &
phone traffic uses different parts of the available line spectrum. To avoid
interference phones need to have band pass filters installed on them.

Why would you need a modem driver ? - are you connected to the
modem using USB ? Also if you have a Router then the modem would
be setup in "Bridging Mode" where the router has control of it.


scarlic said:
Gotta type fast because my modem resets on its own -- it's possessed.

I have a Dell Dimension 4550.

I have DSL connection, using a Touchstone Telephone Modem.

I run Winsdows XP and it was installed at purchase. I use Explorer 8.

My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.

The model resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.

I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.

I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good
health.
They cannot find a problem from their end to mine. Now, I suspect
something
in the software is causing this issue.

I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.

When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log report:

Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected to www.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.


DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure


Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info This computer has the following default gateway entry(ies):
192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK


IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.1.100


Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR


WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name
or
address could not be resolved
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or
address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

Any ideas? Help would be appreciated before I rip my eyebrows out.
 
S

smlunatick

i don't have the phone lines filtered. can you point me to an instructional
that's for beginners like me?

second point? i don't knoe, seemed like the thing to do since I was having
modem trouble.

R. McCarty said:
 Do you have all the phone outlets ( with devices ) filtered ? ADSL &
phone traffic uses different parts of the available line spectrum. To avoid
interference phones need to have band pass filters installed on them.
 Why would you need a modem driver ? - are you connected to the
modem using USB ?  Also if you have a Router then the modem would
be setup in "Bridging Mode" where the router has control of it.
scarlic said:
Gotta type fast because my modem resets on its own -- it's possessed.
I have a Dell Dimension 4550.
I have DSL connection, using a Touchstone Telephone Modem.
I run Winsdows XP and it was installed at purchase.  I use Explorer8.
My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.
The model resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.
I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.
I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good
health.
They cannot find a problem from their end to mine. Now, I suspect
something
in the software is causing this issue.
I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.
When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log report:
Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected towww.microsoft.com.
info HTTPS: Successfully connected towww.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com):yes
No DNS servers
DNS failure
Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info This computer has the following default gateway entry(ies):
192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet hostwww.microsoft.comwas successfully reached
info The default gateway is OK
IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed
IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.1.100
Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR
WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.
Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status
info Network connection status: Connected
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting towww.microsoft.com:The server nameor
address could not be resolved
warn HTTPS: Error 12007 connecting towww.microsoft.com:The server name
or
address could not be resolved
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn HTTP: Error 12007 connecting towww.hotmail.com:The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting towww.passport.net:The server nameor
address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
Any ideas? Help would be appreciated before I rip my eyebrows out.

DSL modem drivers are only required when you are connecting the DSL
modem to a USB port on a PC.
 
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S

smlunatick

i just updated the firmware. hope this is the answer. thanks.

smlunatick said:
Gotta type fast because my modem resets on its own -- it's possessed.
I have a Dell Dimension 4550.
I have DSL connection, using a Touchstone Telephone Modem.
I run Winsdows XP and it was installed at purchase.  I use Explorer8.
My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.
The model resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.  
I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.
I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good health.
They cannot find a problem from their end to mine. Now, I suspect something
in the software is causing this issue.
I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.
When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log report:
Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info    HTTP: Successfully connected towww.microsoft.com.
info    HTTPS: Successfully connected towww.microsoft.com.
info    FTP (Passive): Successfully connected to ftp.microsoft.com.
DNS Client Diagnostic
DNS - Not a home user scenario
info    Using Web Proxy: no
info    Resolving name ok for (www.microsoft.com):yes
No DNS servers
DNS failure
Gateway Diagnostic
Gateway
info    The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info    This computer has the following default gateway entry(ies): 192.168.1.1
info    This computer has the following IP address(es): 192.168.1..100
info    The default gateway is in the same subnet as this computer
info    The default gateway entry is a valid unicast address
info    The default gateway address was resolved via ARP in 1 try(ies)
info    The default gateway was reached via ICMP Ping in 1 try(ies)
info    TCP port 80 on host 207.46.19.254 was successfully reached
info    The Internet hostwww.microsoft.comwassuccessfully reached
info    The default gateway is OK
IP Layer Diagnostic
Corrupted IP routing table
info    The default route is valid
info    The loopback route is valid
info    The local host route is valid
info    The local subnet route is valid
Invalid ARP cache entries
action  The ARP cache has been flushed
IP Configuration Diagnostic
Invalid IP address
info    Valid IP address detected: 192.168.1.100
Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR
WinSock Diagnostic
WinSock status
info    All base service provider entries are present in the Winsock catalog.
info    The Winsock Service provider chains are valid.
info    Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info    Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info    Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info    Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info    Connectivity is valid for all Winsock service providers.
Network Adapter Diagnostic
Network location detection
info    Using home Internet connection
Network adapter identification
info    Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info    Ethernet connection selected
Network adapter status
info    Network connection status: Connected
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn    HTTP: Error 12007 connecting towww.microsoft.com:Theserver name or
address could not be resolved
warn    HTTPS: Error 12007 connecting towww.microsoft.com:Theserver name or
address could not be resolved
warn    FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn    HTTP: Error 12007 connecting towww.hotmail.com:Theserver name or
address could not be resolved
warn    HTTPS: Error 12007 connecting towww.passport.net:Theserver name or
address could not be resolved
info    FTP (Active): Successfully connected to ftp.microsoft.com..
error   Could not make an HTTP connection.
error   Could not make an HTTPS connection.
Any ideas? Help would be appreciated before I rip my eyebrows out.
More descrition of how the modem is set up would be needed.
Since you have mentioned a wireless router, the most recommended set
up is;
DSL Modem ---> Wireless Router WAN port -->> all PCs (wired and
wireless.)
You then need to make sure that the router has the latest control
"system" (known as firmware) installed onto it.  If you you do not,
you are normally allowed to do the update fro free (same hardware
version level.)   However, you should always update when using a wired
connection to the router.

You did not mention "where" the DSL modem is connected? It should be
on the router's WAN port.

Also, you might want to start by reading the following FAQ:

http://www.dslreports.com/faq/faq
 
R

R. McCarty

You ISP should have provided a packet of filters. One with a dual out,
one labeled phone the other modem. The remainder of the filters are
just inline. ( You plug the filter into the wall outlet and then the phone
plugs into the filter ).

If you didn't get filters I'd contact your ISP provider and request them.
You can buy them at Radio Shack stores but you'll pay too much for
them. ( And have to try and sidestep their insistence on getting your
phone # ).

As to equipment setup you want the modem to act as a "Passthru" type
of device so you don't get dual NAT activities. The scope of how to
do that is beyond a newsgroup answer. You can get help with setup
of broadband equipment at a website DSLreports.com using both the
FAQ & Forums sections:
http://www.dslreports.com/


scarlic said:
i don't have the phone lines filtered. can you point me to an instructional
that's for beginners like me?

second point? i don't knoe, seemed like the thing to do since I was having
modem trouble.

R. McCarty said:
Do you have all the phone outlets ( with devices ) filtered ? ADSL &
phone traffic uses different parts of the available line spectrum. To
avoid
interference phones need to have band pass filters installed on them.

Why would you need a modem driver ? - are you connected to the
modem using USB ? Also if you have a Router then the modem would
be setup in "Bridging Mode" where the router has control of it.


scarlic said:
Gotta type fast because my modem resets on its own -- it's possessed.

I have a Dell Dimension 4550.

I have DSL connection, using a Touchstone Telephone Modem.

I run Winsdows XP and it was installed at purchase. I use Explorer 8.

My firewall is on and I also use Lavasoft Ad-Aware, Anniversary
Edition.

The model resets randomly. Sometimes it's working for an hour, other
times
it resets every other minute.

I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.

I have called my ISP support center. First, I replaced the modem.
They've
come to the house and my connection is fine and the modem is in good
health.
They cannot find a problem from their end to mine. Now, I suspect
something
in the software is causing this issue.

I have updated the modem driver, reinstalled my anti-virus software and
am
now firmly stuck with this annoying problem.

When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log
report:

Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected to www.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.


DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure


Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE:
Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server:
Proxy
Bypass list:
info This computer has the following default gateway entry(ies):
192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK


IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.1.100


Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR


WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock
catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback
communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback
communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name
or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server
name
or
address could not be resolved
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name
or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name
or
address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

Any ideas? Help would be appreciated before I rip my eyebrows out.
 
J

Jim

Modem model number ?




Gotta type fast because my modem resets on its own -- it's possessed.

I have a Dell Dimension 4550.

I have DSL connection, using a Touchstone Telephone Modem.

I run Winsdows XP and it was installed at purchase. I use Explorer 8.

My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.

The model resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.

I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.

I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good health.
They cannot find a problem from their end to mine. Now, I suspect something
in the software is causing this issue.

I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.

When I lose connection, sometimes the Network Diagnostics tool can
re-establish connectivity. When it does, I get this diagnostic log report:

Last diagnostic run time: 05/19/09 07:38:51
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected to www.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.


DNS Client Diagnostic
DNS - Not a home user scenario
info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure


Gateway Diagnostic
Gateway
info The following proxy configuration is being used by IE: Automatically
Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.19.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK


IP Layer Diagnostic
Corrupted IP routing table
info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic
Invalid IP address
info Valid IP address detected: 192.168.1.100


Wireless Diagnostic
Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR


WinSock Diagnostic
WinSock status
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic
Network location detection
info Using home Internet connection
Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100
VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or
address could not be resolved
info FTP (Active): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

Any ideas? Help would be appreciated before I rip my eyebrows out.
 
P

Paul

scarlic said:
i don't have the phone lines filtered. can you point me to an instructional
that's for beginners like me?

second point? i don't knoe, seemed like the thing to do since I was having
modem trouble.

Could you verify something for me ?

Is this the device that provides your Internet ?
This happens to be a cable modem (despite the corny product name).

http://www.arrisi.com/product_catalog/_docs/_specsheet/060510_Touchstone_Telephony_Modem_TM502G.pdf

Please get a complete model number off the unit. We could be
giving you some very bad advice, if in fact the modem
is a cable modem and not ADSL.

Paul
 
E

Elmo

scarlic said:
Gotta type fast because my modem resets on its own -- it's possessed.

I have a Dell Dimension 4550.

I have DSL connection, using a Touchstone Telephone Modem.

I run Winsdows XP and it was installed at purchase. I use Explorer 8.

My firewall is on and I also use Lavasoft Ad-Aware, Anniversary Edition.

The modem resets randomly. Sometimes it's working for an hour, other times
it resets every other minute.

I have a Linksys wireless router attached to allow access to my son's
laptop. It has worked flawlessly.

I have called my ISP support center. First, I replaced the modem. They've
come to the house and my connection is fine and the modem is in good health.
They cannot find a problem from their end to mine. Now, I suspect something
in the software is causing this issue.

I have updated the modem driver, reinstalled my anti-virus software and am
now firmly stuck with this annoying problem.

Here's another question: You stated "I have a Linksys wireless router
attached to allow access to my son's laptop. It has worked flawlessly."
Not to criticize the statement, but, to get to the actual problem; how
can your son's laptop connection to the router work flawlessly if the
modem is resetting? Either the son's computer loses connection also, or
the problem isn't with the modem. If the "flawless" part is that your
son's computer continues to communicate with the router, but not the
internet, that could be a problem with the modem disconnecting.
 
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S

shawn

Radio Shack hasn't asked for phone numbers in a LONG time now, but yes he'd
pay too much.
 
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S

SC Tom

shawn said:
Radio Shack hasn't asked for phone numbers in a LONG time now, but yes
he'd pay too much.

Guess it depends on where you live. I bought a switch last week from the
local one and the first thing they asked for after "Will that be all?" was
my phone number.

SC Tom
 

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