IE 6 has become balky

L

Larry B

I have IE6 with XP Pro SP3. Over the last few days IE has become slow and
balky. The home page is slow to load up and new windows often never load or
go to the Cannot Open page. If I refresh the Cannot Open page the page
(e.g.- Google) may very well open. The more windows open, the less like it
is to complete loading up. BTW- OE6 seems to be working fine.

The network connection icon in the systray often shows that the outgoing
signal is not being reciprocated by incoming packets.

I have done all of the usual maintenance like Spybot, CCleaner and
HijackThis but I have come up with nothing. I have a firewall router and am
not running a software firewall. I use Avira antivirus. I have used msconfig
to temporarily turn off Avira, iTunes and other non-essential startups but
to no benefit. I am stumped.

My ISP acct is dynamic, not static. Wasn't sure how to ping that. I did ping
the router at TTL=64 but that is probably useless info.

Any suggestions would be appreciated. Larry
 
L

Larry B

OH, I should mention that I do not have Google or any other toolbar
installed. I had made no software additions around the time that this
problem started. Thx
 
P

PA Bear [MS MVP]

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
 
L

Larry B

Hi Robear,

I have scanned and scanned and scanned. I am free of spyware, malware and
parasites. On top of what I previously mentioned, I ran Ad-aware, LSPFix,
did another Avira scan and I checked Add-ons and Downloaded Programs Files.
Ran JavaRa, too. Clean and up to date..

Lastly, I ran a DSL Reports speed test and I got 1M to 2.5M/266-347Kb on a
1.5Mb/300Kb account. Good enough to not inhibit IE6?

Please, any suggestions? Larry
 
L

Larry B

Should I try to uninstall IE6 and reinstall or is that a waste of time? If
so, how do I keep all of my emails, etc?

Thanks again, Larry
 
P

PA Bear [MS MVP]

Please cite the link to the forum thread where you posted your HijackThis
log, etc., for analysis by an expert, Larry.
 
L

Larry B

I haven't been asked to that. Seemed presumptuous. Here goes and
thanks......

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:59:37 PM, on 7/31/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device
Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache
Group\Apache2\bin\apache.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache
Group\Apache2\bin\apache.exe
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\IE New Window Maximizer\iemaximizer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Print Key 2000\printkey.exe
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\Quick ShutDown\qsd.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Hijack This 2.02\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.thebreastcancersite.com/clickToGive/home.faces?siteId=2
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer -
{3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program
Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection -
{53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search &
Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [SW20] C:\WINDOWS\system32\sw20.exe
O4 - HKLM\..\Run: [SW24] C:\WINDOWS\system32\sw24.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition
Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common
Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows
Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [ISUSPM Startup]
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common
Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [IE New Window Maximizer] C:\Program Files\IE New Window
Maximizer\iemaximizer.exe
O4 - Startup: Event Reminder.lnk.disabled
O4 - Startup: Microsoft Office Shortcut Bar.Lnk = C:\Program Files\Microsoft
Office\Office\MSOFFICE.EXE
O4 - Startup: Quick ShutDown.lnk = C:\Program Files\Quick ShutDown\qsd.exe
O4 - Global Startup: Adobe Gamma Loader.lnk.disabled
O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
O4 - Global Startup: AutoStart IR.lnk.disabled
O4 - Global Startup: Event Reminder.lnk.disabled
O4 - Global Startup: Microsoft Find Fast.lnk.disabled
O4 - Global Startup: Notify Check.lnk = C:\Program
Files\Lewe\NotifyPlus\Notify.exe
O4 - Global Startup: Office Startup.lnk.disabled
O4 - Global Startup: Printkey.lnk = C:\Program Files\Print Key
2000\printkey.exe
O4 - Global Startup: US Robotics.lnk.disabled
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program
Files\AIM95\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -
C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration -
{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search &
Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment
1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=23100
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft -
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler
(AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir
PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Guard
(AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir
PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common
Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program
Files\Bonjour\mDNSResponder.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown
owner - C:\Program Files\NVIDIA
Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe
O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache
Software Foundation - C:\Program Files\NVIDIA
Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel
32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program
Files\iPod\bin\iPodService.exe
O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA - C:\Program
Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA - C:\Program
Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: LiveShare P2P Server (RoxLiveShare) - Sonic Solutions -
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxLiveShare.exe
O23 - Service: RoxMediaDB - Sonic Solutions - C:\Program Files\Common
Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
O23 - Service: RoxUpnpRenderer (RoxUPnPRenderer) - Sonic Solutions -
C:\Program Files\Common Files\Roxio Shared\SharedCom\RoxUpnpRenderer.exe
O23 - Service: RoxUpnpServer - Sonic Solutions - C:\Program Files\Roxio\Easy
Media Creator 8\Digital Home\RoxUpnpServer.exe
O23 - Service: Roxio Hard Drive Watcher (RoxWatch) - Sonic Solutions -
C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation -
C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: U.S. Robotics Wireless LAN Service (wltrysvc) - Unknown
owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9315 bytes
 
P

PA Bear [MS MVP]

This is a newsgroup, not a forum.

Repost:
Larry said:
I haven't been asked to that. Seemed presumptuous. Here goes and
thanks......

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:59:37 PM, on 7/31/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Click to expand...
 
F

Frank Saunders MS-MVP IE,OE/WM

L

Larry B

I looked for that location (Start | All Programs | Accessories | System
Tools | Internet Explorer (No Add-ons).) but couldn't find it under Start |
Programs.

Thank you Frank.
 
F

Frank Saunders MS-MVP IE,OE/WM

Larry B said:
I looked for that location (Start | All Programs | Accessories | System
Tools | Internet Explorer (No Add-ons).) but couldn't find it under Start
| Programs.
Click to expand...


In IE6: Tools | Internet Options | Advanced
Uncheck Enable third-party browser extensions.
 
L

Larry B

Hi Frank, I tried you suggestion below, but no benefit. I had my HiJackThis
log checked at WindowsBBS and it was declared clean, as expected. So, I
threw in the towel and reformatted... NOT!! I decided to use System Restore
and IE is back to its old self again. Sometimes not knowing is less
important than the struggle itself. Thanks for everyone's efforts.

Larry
 
L

Larry B

As an update, I found that numerous Earthlink users were having similar
issues. I am having EL send me a new modem and I just found a useful
newsgroup entry on DNS issues. I know that this is specific to EL but there
are a lot of EL users out there.

Change your DNS settings in Network Connections to:

207.69.188.171 (west coast)

207.69.188.172 (east coast)

(If you're west of the Mississippi, use the west coast DNS server as your
primary and the east coast as secondary. And vice-versa for those of you in
the eastern U.S.) They have made a huge improvement in connectivity so
far!!!

The link for the source of this info is:
http://blogs.earthlink.net/2006/09/more_info_on_dead_domain_handl.php

This articles source is this:
http://kb.earthlink.net/case.asp?article=187117

I hope that others find this helpful.

Lar


Larry B said:
Hi Frank, I tried you suggestion below, but no benefit. I had my
HiJackThis log checked at WindowsBBS and it was declared clean, as
expected. So, I threw in the towel and reformatted... NOT!! I decided to
use System Restore and IE is back to its old self again. Sometimes not
knowing is less important than the struggle itself. Thanks for everyone's
efforts.

Larry
Click to expand...
 

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