Did you read the article?
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Microsoft Windows
2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
CALL Microsoft. If they diagnose you are experiencing the problem, they
will send you an email with the link to download the fix.
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
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Cari
MS-MVP Windows Technologies - Printing/Imaging/Hardware
www.coribright.com
Steven Shaw said:
I need the hotfix described in Microsoft Knowledge Base
Article - 839397 which exactly describes the error I am
getting in Event Viewer. Last Friday, I installed
Citrix's SP3 for Metaframe XP and am now unable to start
the Print Spooler.
