kb820550-Printer spooler crash


M

Marc-Andre

I would like to get the file from the KB article 820550.
I get the specific error message and MS says to contact
them to get the hotfix. We have Windows 2000 sp3 with
Citrix Metaframe XP. Where can I get does file without
having to call them?

Marc-Andre
 
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G

Guest

I'm having the exact same problem, too. Does anyone have this file? Why does Microsoft want us to call to get it?
 
H

hal

I'm having the exact same problem, too. Does anyone have this file?
What service pack are you on? If you are not at SP4 install that and
it may fix your problem.
Why does Microsoft want us to call to get it?
$250?

Hal
 
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G

Guest

Thanks for your reply. I'm on service pack 3, but I finally broke down and called them for the hotfix. They sent it to me at no cost, but told me not to install it on a production machine (like I have a server just lying around) because it hasn't been tested. So, I might install service pack 4 first and see what happens. The funny thing is I have two other servers with the exact same setup and they have no problems

Thanks for you help
Annette
 

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