I.E goes Transparent after Automatic Microsoft Download

[Mike]

Problem Description:

Hi,

This is a problem that started after I did a autoload
from MIcrosoft that stated an update was available. Then
Internet Explorer went blank and transparent only showinn
the header. I attempted a reload of IE but no help

I did what you recommended and removed thecheck on 3rd
party brousers. Then did a restart. Still transparent on
the Internet explorer. Only shows the page header. I have
Toshiba tecra 8100 and the PID is 55277-OEM-0.

There are many blurbs on the Microsoft site that it is
happening

Help,

Mike


Your response
4/30/2004 12:19:04 AM


Problem Description: Jarnel,

Thanks for the response.I did as you directed. Unchecked
the 3rd party brouser and initiated a shutdown and
restart. This did not help. The PC is a Toshiba Tecra
3100. The PID is 55277-OEM. I have been reading others
with the same problem on the microsoft chat page.

I look forward for further directions from you.

Thanks again,

Mike
Operating system / version: Microsoft Windows XP Home
Edition - 5.1.2600
Computer manufacturer and model: TOSHIBA, Tecra 8100
Processor model and speed: I586II, 597 MHz
Memory (RAM): 523.696 MB


Response from Microsoft
4/29/2004 10:50:49 PM


Hello Michael,

Thank you for contacting Microsoft Online Customer
Service.

My name is Jarnel; I am Customer Service Representative
and I understand that you are experiencing issues with
starting Internet Explorer since installation of an
automatic update.

I realize your concern regarding this issue and would be
assisting you with this service request. The issue you
are experiencing seems to be associated with some Spyware
installation.

Although I am not a Technical Support Professional, I
have worked out a few steps for you to complete and would
appreciate your time and efforts in trying the
suggestions and providing me with the result of the same
at your earliest convenience.

1. Click Start and then Run
2. In the open box type Control Inetcpl.cpl
3. The Internet properties window will open. Click on the
Advanced tab
4. Under the Browsing section, uncheck the option "Enable
third-party browser extensions"

If the above steps are not helpful to you, then please
write back to me with the following additional
information:

-- Details of the updates you have installed:
-- Error description if any: (A description of the
problem you are seeing helps us better understand what
support will best meet your needs.)
-- Computer Manufacturer:
-- Product Identification Number (PID) of Windows: To
find the 20 digit Product Identification Number:

1. Right-click the My Computer icon and then click
Properties (In Windows XP this only works in the "classic
view").
2. The PID is the First Number under "Registered To"

Michael, I am sure the information I have provided will
be helpful to you. For further support on this issue,
please write back to me with the above requested
information.

Thank you for using Microsoft Products and Services and
have a nice day,

Jarnel
Microsoft Online Customer Service Representative

"Build Customer Trust and Value by Providing A Quality
Experience The First Time, Every Time."

Delighting our customer is our top priority.

Is your software secure? Make sure you are current with
all security updates by running the scan program
available at http://www.microsoft.com/security/protect


Your request
4/29/2004 7:59:01 PM


Problem Description: I just downloaded an automatic
microsoft install. Now when I attempt to use Microsoft
Explorer, I get the title bar but the rest is completely
transparent. I downloaded Explorer again but still
transparent on the entire page.What happened
Problem Area: Problem using Automatic Updates
Frequency of problem: Always Happens
Operating system / version: Microsoft Windows XP Home
Edition - 5.1.2600
Computer manufacturer and model: TOSHIBA, Tecra 8100
Processor model and speed: I586II, 597 MHz
Memory (RAM): 523.696 MB
Uploaded files: iuhist.xml;

 

[PA Bear]

Look in iuhist.xml (a hidden file in WinXP) and tell us which update(s) was
installed that's causing your problem.
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx

 

[Guest]

PA BEAR

Thanks for the reply. The file is quite long. I have copied sections of it.

<?xml version="1.0" ?>
- <items xmlns="x-schema:http://schemas.windowsupdate.com/iu/resultschema.xml"
- <itemStatus xmlns="" timestamp="2004-04-30T17:31:22"
- <identity itemID="winxp.windowsxp.ver_platform_win32_nt.5.1.x86.en.ver_nt_workstation..2600.1.0.com_microsoft.835732_xp_sp2_winse_84206." name="835732_XP_SP2_WinSE_84206"><publisherName>com_microsoft</publisherName></identity
- <description priority="3" hidden="0"><size>2710296</size>
- <descriptionText><title>Security Update for Windows XP (KB835732)</title><eula href="/msdownload/update/v3/static/eula/en/eula.htm" />
Multiple security issues have been identified that could allow an attacker to compromise a computer running Windows and gain complete control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
</descriptionText></description
- <platform name="ver_platform_win32_nt"><processorArchitecture>x86</processorArchitecture><version major="5" minor="1" build="2600" servicePackMajor="1" servicePackMinor="0" /></platform><installStatus value="COMPLETE" needsReboot="0" /><client>au</client></itemStatus
- <itemStatus xmlns="" timestamp="2004-04-29T15:40:55"
- <identity itemID="winxp.windowsxp.ver_platform_win32_nt.5.1.x86.en.ver_nt_workstation..2600.1.0.com_microsoft.835732_xp_sp1only_winse_84206_express." name="835732_XP_SP1Only_WinSE_84206_Express"><publisherName>com_microsoft</publisherName><language>en</language></identity
- <description hidden="0"
- <descriptionText><title>Security Update for Windows XP (KB835732)</title><eula href="/msdownload/update/v3/static/eula/en/eula.htm" /><details href="http://go.microsoft.com/fwlink/?LinkId=21037" /></descriptionText></description
- <platform name="ver_platform_win32_nt"><processorArchitecture>x86</processorArchitecture><version major="5" minor="1" build="2600" servicePackMajor="1" servicePackMinor="0" /></platform><downloadStatus value="COMPLETE" /><downloadPath>C:\WUTemp\com_microsoft.835732_XP_SP1Only_WinSE_84206_Express</downloadPath><client>IU_Site</client><installStatus value="COMPLETE" needsReboot="0" /></itemStatus
- <itemStatus xmlns="" timestamp="2004-04-29T14:08:07"
- <identity itemID="winxp.windowsxp.ver_platform_win32_nt.5.1.x86.en.ver_nt_workstation..2600.1.0.com_microsoft.835732_xp_sp2_winse_84206." name="835732_XP_SP2_WinSE_84206"><publisherName>com_microsoft</publisherName></identity
- <description priority="3" hidden="0"><size>2710296</size>
- <descriptionText><title>Security Update for Windows XP (KB835732)</title><eula href="/msdownload/update/v3/static/eula/en/eula.htm" />
Multiple security issues have been identified that could allow an attacker to compromise a computer running Windows and gain complete control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
</descriptionText></description
- <platform name="ver_platform_win32_nt"><processorArchitecture>x86</processorArchitecture><version major="5" minor="1" build="2600" servicePackMajor="1" servicePackMinor="0" /></platform><installStatus value="COMPLETE" needsReboot="0" /><client>au</client></itemStatus
- <itemStatus xmlns="" timestamp="2004-04-28T09:24:38"
- <identity itemID="winxp.windowsxp.ver_platform_win32_nt.5.1.x86.en.ver_nt_workstation..2600.1.0.com_microsoft.835732_xp_sp2_winse_84206." name="835732_XP_SP2_WinSE_84206"><publisherName>com_microsoft</publisherName></identity
- <description priority="3" hidden="0"><size>2710296</size>
- <descriptionText><title>Security Update for Windows XP (KB835732)</title><eula href="/msdownload/update/v3/static/eula/en/eula.htm" />
Multiple security issues have been identified that could allow an attacker to compromise a computer running Windows and gain complete control over

 

[PA Bear]

Not only does IE go transparent but, like many others
(http://snipurl.com/63hb), Windows Update keeps identifying MS04-011/835732
as being needed.

First see this page where several Known Issues have been added, any of which
may apply to you: http://support.microsoft.com/?kbid=835732.

I suggest you deactivate Automatic Updating and then uninstall this hotfix:

With your anti-virus disabled and all other programs closed, go to
Add/Remove Programs and uninstall 'Windows XP Hotfix - KB835732'. Reboot.

Any better?

[It may be that MS04-011 isn't causing the problem. Go to

IE Tools>Internet Options>General>Accessibility

Is anything checked here? Did you check it?]

Now I suggest you try installing the update manually. Go to this page
http://www.microsoft.com/technet/security/bulletin/MS04-011.mspx and
download the appropriate update to your Desktop. With your anti-virus
disabled and all other programs closed, double-click on the saved download
to install it and reboot.

Please post any further questions/problems to this Windows Update-specific
newsgroup, to which I'm cross-posting this reply:

microsoft.public.windowsupdate
(http://snipurl.com/571i, using IE)
(news://msnews.microsoft.com/microsoft.public.windowsupdate, using OE
newsreader)
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.mvps.org/

Protect Your PC
http://www.microsoft.com/security/protect

PA BEAR,

Thanks for the reply. The file is quite long. I have copied sections of
it.


<?xml version="1.0" ?>
- <items
xmlns="x-schema:http://schemas.windowsupdate.com/iu/resultschema.xml">
- <itemStatus xmlns="" timestamp="2004-04-30T17:31:22">
- <identity
itemID="winxp.windowsxp.ver_platform_win32_nt.5.1.x86.en.ver_nt_workstation.
..2600.1.0.com_microsoft.835732_xp_sp2_winse_84206."

</identity>
- <description priority="3" hidden="0"><size>2710296</size>
- <descriptionText><title>Security Update for Windows XP
(KB835732)</title><eula
href="/msdownload/update/v3/static/eula/en/eula.htm" /> Multiple
security issues have been identified that could allow an attacker to
compromise a computer running Windows and gain complete control over it.
You can help protect your computer by installing this update from
Microsoft. After you install this item, you may have to restart your
computer. </descriptionText></description>
- <platform

major="5" minor="1" build="2600" servicePackMajor="1"
servicePackMinor="0" /></platform><installStatus value="COMPLETE"
needsReboot="0" /><client>au</client></itemStatus>

<snip>
[Log shows multiple, repeated installs of MS04-011 exactly as the above.
~PABear]
<paste original thread>

Look in iuhist.xml (a hidden file in WinXP) and tell us which update(s)
was installed that's causing your problem.

</paste>