I can't access the internet, as if I were offline. Help please.

E

Emmy Werner

Hi,

I've got a cable modem connection and although I've checked it with my ISP
and they told me that everything is working fine, I am not able to open a
single page in IExplorer. I get a "page not found error".
I've tried also with a dial up connection with the same result...it seems as
if I were working offline.
I'm using IE6 and Outlook Express 6 (with the same problem) in Windows
Millenium.

This began to happen after a crash, when my Norton Anivirus collapsed and my
Google bar dissappeared.
I'm neither using a firewall nor an Antivirus at this moment

Any help would be greatly appreciatted !

Emmy
 
P

PA Bear

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
E

Emmy Werner

Hi PA Bear

I forgot to tell that I was using Zone Alarm at the time of the crash.
I shut it down afterwards because I thought it would be the cause for me not
being able to access internet.
Thanks for your help

Emmy
 
P

PA Bear

I'm neither using a firewall nor an Antivirus at this moment

Missed the above. Re-enable NAV immediately (if you can do so; if not, it's
due to hijackware) and either re-enable ZA or enable the Windows Firewall.

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.
 
E

Emmy Werner

As NAV was not working I was asked (by Symantec, I supposed) to uninstall
and install again, but of course I couldn't. The uninstallation gave me many
errors and then the installation did not accept the key...???

Zonealarm was working all the time until I shut it down to see if that was
the problem. After this I shut down that PC.
Now I will re-enable ZA, and what else...as I know NAV will not work ?
Thanks !

Emmy
- - - - - - - - -- - - - - - - - - - - - - -
"PA Bear" <[email protected]> escribió en el mensaje
| > I'm neither using a firewall nor an Antivirus at this moment
|
| Missed the above. Re-enable NAV immediately (if you can do so; if not,
it's
| due to hijackware) and either re-enable ZA or enable the Windows Firewall.
|
| To keep track of things, it helps immensely if you include all of previous
| message(s) in your replies to the newsgroup. Thank you.
| --
| ~Robear Dyer (PA Bear)
| MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
|
| Emmy Werner wrote:
| > I forgot to tell that I was using Zone Alarm at the time of the crash.
| > I shut it down afterwards because I thought it would be the cause for me
| > not being able to access internet.
| > Thanks for your help
| <paste>
| PA Bear wrote:
| > Checking for/Help with Hijackware
| > http://aumha.org/a/parasite.htm
| > http://aumha.org/a/quickfix.htm
| > http://aumha.net/viewtopic.php?t=5878
| > http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
| > http://mvps.org/winhelp2002/unwanted.htm
| > http://inetexplorer.mvps.org/data/prevention.htm
| > http://inetexplorer.mvps.org/tshoot.html
| > http://www.mvps.org/sramesh2k/Malware_Defence.htm
| > http://defendingyourmachine.blogspot.com/
| > http://www.elephantboycomputers.com/page2.html#Removing_Malware
| >
| > When all else fails, HijackThis v1.99.1
| > (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to
use.
| > It will help you to both identify and remove any hijackware/spyware.
| > **Post your log to http://aumha.net/viewforum.php?f=30,
| > http://castlecops.com/forum67.html,
| > http://forums.subratam.org/index.php?showforum=7, or other appropriate
| > forums for expert analysis, not here.**
| >
| > If the procedures look too complex - and there is no shame in admitting
| > this isn't your cup of tea - take the machine to a local, reputable and
| > independent (i.e., not BigBoxStoreUSA) computer repair shop.
| >
| > Emmy Werner wrote:
| > > Hi,
| > >
| > > I've got a cable modem connection and although I've checked it with my
| > > ISP and they told me that everything is working fine, I am not able to
| > > open a single page in IExplorer. I get a "page not found error".
| > > I've tried also with a dial up connection with the same result...it
| > > seems as if I were working offline.
| > > I'm using IE6 and Outlook Express 6 (with the same problem) in
Windows
| > > Millenium.
| > >
| > > This began to happen after a crash, when my Norton Anivirus collapsed
| > > and my Google bar dissappeared.
| > > I'm neither using a firewall nor an Antivirus at this moment
|
 
E

Emmy Werner

Hi,

Finally I could re-install NAV and re-enable Zone Alarm.
But I can't access the internet.
What can I do ?
Your help will be appreciatted !

Emmy
----------------------------------------------------------------------------
-----------------------------------
"Emmy Werner" <[email protected]> escribió en el mensaje
| As NAV was not working I was asked (by Symantec, I supposed) to uninstall
| and install again, but of course I couldn't. The uninstallation gave me
many
| errors and then the installation did not accept the key...???
|
| Zonealarm was working all the time until I shut it down to see if that was
| the problem. After this I shut down that PC.
| Now I will re-enable ZA, and what else...as I know NAV will not work ?
| Thanks !
|
| Emmy
| - - - - - - - - -- - - - - - - - - - - - - -
| "PA Bear" <[email protected]> escribió en el mensaje
| | | > I'm neither using a firewall nor an Antivirus at this moment
| |
| | Missed the above. Re-enable NAV immediately (if you can do so; if not,
| it's
| | due to hijackware) and either re-enable ZA or enable the Windows
Firewall.
| |
| | To keep track of things, it helps immensely if you include all of
previous
| | message(s) in your replies to the newsgroup. Thank you.
| | --
| | ~Robear Dyer (PA Bear)
| | MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
| |
| | Emmy Werner wrote:
| | > I forgot to tell that I was using Zone Alarm at the time of the crash.
| | > I shut it down afterwards because I thought it would be the cause for
me
| | > not being able to access internet.
| | > Thanks for your help
| | <paste>
| | PA Bear wrote:
| | > Checking for/Help with Hijackware
| | > http://aumha.org/a/parasite.htm
| | > http://aumha.org/a/quickfix.htm
| | > http://aumha.net/viewtopic.php?t=5878
| | >
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
| | > http://mvps.org/winhelp2002/unwanted.htm
| | > http://inetexplorer.mvps.org/data/prevention.htm
| | > http://inetexplorer.mvps.org/tshoot.html
| | > http://www.mvps.org/sramesh2k/Malware_Defence.htm
| | > http://defendingyourmachine.blogspot.com/
| | > http://www.elephantboycomputers.com/page2.html#Removing_Malware
| | >
| | > When all else fails, HijackThis v1.99.1
| | > (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to
| use.
| | > It will help you to both identify and remove any hijackware/spyware.
| | > **Post your log to http://aumha.net/viewforum.php?f=30,
| | > http://castlecops.com/forum67.html,
| | > http://forums.subratam.org/index.php?showforum=7, or other appropriate
| | > forums for expert analysis, not here.**
| | >
| | > If the procedures look too complex - and there is no shame in
admitting
| | > this isn't your cup of tea - take the machine to a local, reputable
and
| | > independent (i.e., not BigBoxStoreUSA) computer repair shop.
| | >
| | > Emmy Werner wrote:
| | > > Hi,
| | > >
| | > > I've got a cable modem connection and although I've checked it with
my
| | > > ISP and they told me that everything is working fine, I am not able
to
| | > > open a single page in IExplorer. I get a "page not found error".
| | > > I've tried also with a dial up connection with the same result...it
| | > > seems as if I were working offline.
| | > > I'm using IE6 and Outlook Express 6 (with the same problem) in
| Windows
| | > > Millenium.
| | > >
| | > > This began to happen after a crash, when my Norton Anivirus
collapsed
| | > > and my Google bar dissappeared.
| | > > I'm neither using a firewall nor an Antivirus at this moment
| |
|
|
 
P

PA Bear

See Jon's reply, but you still may need to run a thorough check for
hijackware, Emmy.
 
E

Emmy Werner

THANKS !!!!

-----------------------------------------------------------
"Jon Kennedy" <[email protected]> escribió en el mensaje
| Next thing to try would be to download and run one of these Winsock repair
| tools:
|
| LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
| Winsock2 Fix- Win98, ME
| http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
| LavaSoft- all versions of Windows-
| http://digital-solutions.co.uk/lavasoft/whndnfix.zip
|
| --
|
| Jon R. Kennedy MS MVP/IE
| Charlotte, NC USA
| (e-mail address removed)
|
|
| | >
| > Hi,
| >
| > Finally I could re-install NAV and re-enable Zone Alarm.
| > But I can't access the internet.
| > What can I do ?
| > Your help will be appreciatted !
| >
| > Emmy
|
 
E

Emmy Werner

Thanks to you also !
I will check my PC for hijackware with Hijackthis !
Emmy


---------------------------------------------------
"PA Bear" <[email protected]> escribió en el mensaje
| See Jon's reply, but you still may need to run a thorough check for
| hijackware, Emmy.
| --
| ~PA Bear
|
| Emmy Werner wrote:
| > Hi,
| >
| > Finally I could re-install NAV and re-enable Zone Alarm.
| > But I can't access the internet.
| > What can I do ?
| > Your help will be appreciatted !
| >
| > Emmy
|
--------------------------------------------------------------------------
--
| > -----------------------------------
| > "Emmy Werner" <[email protected]> escribió en el mensaje
| > | > > As NAV was not working I was asked (by Symantec, I supposed) to
| > > uninstall and install again, but of course I couldn't. The
| > > uninstallation gave me many errors and then the installation did not
| > > accept the key...???
| > >
| > > Zonealarm was working all the time until I shut it down to see if that
| > > was the problem. After this I shut down that PC.
| > > Now I will re-enable ZA, and what else...as I know NAV will not work ?
| > > Thanks !
| > >
| > > Emmy
| > > - - - - - - - - -- - - - - - - - - - - - - -
| > > "PA Bear" <[email protected]> escribió en el mensaje
| > > | > > > > I'm neither using a firewall nor an Antivirus at this moment
| > > >
| > > > Missed the above. Re-enable NAV immediately (if you can do so; if
| > > > not, it's due to hijackware) and either re-enable ZA or enable the
| > > > Windows Firewall.
| > > >
| > > > To keep track of things, it helps immensely if you include all of
| > > > previous message(s) in your replies to the newsgroup. Thank you.
| > > > --
| > > > ~Robear Dyer (PA Bear)
| > > > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
| > > > DTS-L.org
| > > >
| > > > Emmy Werner wrote:
| > > > > I forgot to tell that I was using Zone Alarm at the time of the
| > > > > crash. I shut it down afterwards because I thought it would be the
| > > > > cause for me not being able to access internet.
| > > > > Thanks for your help
| > > > <paste>
| > > > PA Bear wrote:
| > > > > Checking for/Help with Hijackware
| > > > > http://aumha.org/a/parasite.htm
| > > > > http://aumha.org/a/quickfix.htm
| > > > > http://aumha.net/viewtopic.php?t=5878
| > > > >
| > http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
| > > > > http://mvps.org/winhelp2002/unwanted.htm
| > > > > http://inetexplorer.mvps.org/data/prevention.htm
| > > > > http://inetexplorer.mvps.org/tshoot.html
| > > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
| > > > > http://defendingyourmachine.blogspot.com/
| > > > > http://www.elephantboycomputers.com/page2.html#Removing_Malware
| > > > >
| > > > > When all else fails, HijackThis v1.99.1
| > > > > (http://aumha.org/downloads/hijackthis.zip) is the preferred tool
| > > > > to use. It will help you to both identify and remove any
| > > > > hijackware/spyware. **Post your log to
| > > > > http://aumha.net/viewforum.php?f=30,
| > > > > http://castlecops.com/forum67.html,
| > > > > http://forums.subratam.org/index.php?showforum=7, or other
| > > > > appropriate forums for expert analysis, not here.**
| > > > >
| > > > > If the procedures look too complex - and there is no shame in
| > > > > admitting this isn't your cup of tea - take the machine to a
local,
| > > > > reputable and independent (i.e., not BigBoxStoreUSA) computer
| > > > > repair shop.
| > > > >
| > > > > Emmy Werner wrote:
| > > > > > Hi,
| > > > > >
| > > > > > I've got a cable modem connection and although I've checked it
| > > > > > with my ISP and they told me that everything is working fine, I
| > > > > > am not able to open a single page in IExplorer. I get a "page
not
| > > > > > found error". I've tried also with a dial up connection with the

| > > > > > same result...it seems as if I were working offline.
| > > > > > I'm using IE6 and Outlook Express 6 (with the same problem) in
| > > > > > Windows Millenium.
| > > > > >
| > > > > > This began to happen after a crash, when my Norton Anivirus
| > > > > > collapsed and my Google bar dissappeared.
| > > > > > I'm neither using a firewall nor an Antivirus at this moment
|
 

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