I cannot download WLM or anything from Microsoft.com

[Nintendo424]

I have been trying to download Windows Live Messenger, Windows Media Player,
and other things from Microsoft.com, and none of my browsers can connect to
the server to download it. Any help?

 

[William Yanaire, ESQ]

I have been trying to download Windows Live Messenger, Windows Media
Player,
and other things from Microsoft.com, and none of my browsers can connect
to
the server to download it. Any help?

Make sure you are connected to the Internet.

 

[Nintendo424]

Make sure you are connected to the Internet.


I am connected to the internet, but I still can't download. I have Dial up.

 

[Peter Foldes]

Do you have MS on your blocked list in your Firewall

 

[PA Bear [MS MVP]]

Can you access http://windowsupdate.microsoft.com?

 

[Nintendo424]

To Peter: I have my Firewall off.

To PA Bear: It redirects me to Google.com.

 

[Paul]

To Peter: I have my Firewall off.

To PA Bear: It redirects me to Google.com.

I don't know about the rest of you, but using tracert, something
involving level3.net could be broken. For example, I cannot
reach cnn.com right now, but I can reach foxnews. So it may not
necessarily be a local computer problem.

Paul

 

[PA Bear [MS MVP]]

I thought that might be the case. You're seeing the effects of a hijackware
infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.