HTML Messages printing blank

[cpearson]

We have a user who tries to print HTML emails but only gets blank
pages. I've already re-added the printer and updated the PCL driver.
Other users can print HTML messages to this printer. Any ideas?

 

[Hal Hostetler [MVP P/I]]

HTML messages are rendered and printed by Internet Explorer components, so
one of these articles might help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q272518
Only the Text at the Top of the Web Page Is Printed
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q271583
Blank Page Is Printed in Internet Explorer 5.5

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
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