HTML email now displays as text

[Dena Jo]

All of a sudden in the last few weeks, subscription emails that had
always come to me as beautiful html pages now come as text, with a
bunch of links and no images. I'm thinking maybe it was an update
that's caused the problem. I'm using Outlook 2003 (11.8206.8202) SP3
on Win XP.

Any suggestions?


--
Dena Jo

Email goes to denajo2 at the dot com variation of the Yahoo domain.

Plonk the bastards: http://www.panix.com/~mwsm/trolls.html

 

[Diane Poremsky {MVP}]

We know of an issue on Vista which is fixed by a hotfix
(http://support.microsoft.com/kb/951982) I don't see where it says vista
only, so it might also work for xp.

 

[Dena Jo]

We know of an issue on Vista which is fixed by a hotfix
(http://support.microsoft.com/kb/951982) I don't see where it says
vista only, so it might also work for xp.

Thanks. I'll give it a shot.

--
Dena Jo

Email goes to denajo2 at the dot com variation of the Yahoo domain.

Plonk the bastards: http://www.panix.com/~mwsm/trolls.html

 

[EdH]

Any luck with the hotfix? I also get html emails in plain text with all tags
and I too use Office 2003 and Win XP.
Thanks,
Ed

 

[Dena Jo]

Any luck with the hotfix? I also get html emails in plain text
with all tags and I too use Office 2003 and Win XP.

I haven't done it yet. I'm scared it's going to screw up my system!

--
Dena Jo

Email goes to denajo2 at the dot com variation of the Yahoo domain.

Plonk the bastards: http://www.panix.com/~mwsm/trolls.html

 

[Diane Poremsky {MVP}]

While it's possible it may screw it up, it's rare. Others have reported
using this one without problems and that it fixed the issue - "worked like a
charm" is the typical response.

 

[Dena Jo]

While it's possible it may screw it up, it's rare. Others have
reported using this one without problems and that it fixed the
issue - "worked like a charm" is the typical response.

Okay, I installed it. Ones that displayed as text still display as
text, but I kind of expected that. I guess I'll see over the next few
days whether it worked. It did NOT disrupt my Outlook in any way.

--
Dena Jo

Email goes to denajo2 at the dot com variation of the Yahoo domain.

Plonk the bastards: http://www.panix.com/~mwsm/trolls.html

 

[Dena Jo]

Any luck with the hotfix? I also get html emails in plain text
with all tags and I too use Office 2003 and Win XP.

Didn't fix the problem.

--
Dena Jo

Email goes to denajo2 at the dot com variation of the Yahoo domain.

Plonk the bastards: http://www.panix.com/~mwsm/trolls.html

 

[Diane Poremsky {MVP}]

It didn't work on new mail? Did you reboot?

 

[Dena Jo]

It didn't work on new mail? Did you reboot?

I'm pretty sure I've rebooted since then, but just in case, I'll reboot
right now.

The problem seems to be intermittent. The same newsletter will have
been coming to me as html, then boom, this morning it's an ugly text
file.

--
Dena Jo

Email goes to denajo2 at the dot com variation of the Yahoo domain.

Plonk the bastards: http://www.panix.com/~mwsm/trolls.html

 

[Diane Poremsky {MVP}]

is the filename att*.txt? That's somewhat of a common problem with how
outlook and the mail server talk. Reboot should fix it, until it happens
again.

Are you using an antivirus or antispam scanner on incoming email? That can
cause it also.

 

[Dena Jo]

is the filename att*.txt? That's somewhat of a common problem with
how outlook and the mail server talk. Reboot should fix it, until
it happens again.

Are you using an antivirus or antispam scanner on incoming email?
That can cause it also.

Um, what file name?

These are newsletters that I've subscribed to for quite some time. All
of a sudden, they started intermittently to display in text. Mostly
they're from about.com, which I think is Yahoo. My suspicion is that
this was caused by one of automatic updates.

In any case, I still don't have a conclusive answer as to whether it's
a problem since rebooting because I won't receive any more newletters
until tomorrow.

--
Dena Jo

Email goes to denajo2 at the dot com variation of the Yahoo domain.

Plonk the bastards: http://www.panix.com/~mwsm/trolls.html

 

[Diane Poremsky {MVP}]

when you said "ugly text file" I thought you meant as a text file, not just
plain text with the html code visible.

 

[Dena Jo]

It didn't work on new mail? Did you reboot?

So far so good...

--
Dena Jo

Email goes to denajo2 at the dot com variation of the Yahoo domain.

Plonk the bastards: http://www.panix.com/~mwsm/trolls.html

 

[Brian Tillman]

Mostly they're from about.com, which I think is Yahoo.

It's owned by the New York Times Company.

 

[sgcfreitas]

Diana,
It's Sergio from Brazil.
I have Outlook 2003 (supposedly updated to now) on Vista Home. I don't know
what Windows server is exacly.
Any way, since some months I'm receiving emails from specific correspondents
in plain text (header + formatting info + text + attchements, decoded in
ASCII text, even photos).
I red the Hotfix Article you suggested to Dena Jo, though my situation is
not clearly described on it, at least in one of the cases there is a result
just like the ones I've been having.
Do you think the hotfix in question is applicable to my case?
I would appreciate if you give any help. Thanks

sgcfreitas

 

[Diane Poremsky {MVP}]

I would certainly try it. AFAIK, it does apply to Vista as well as XP and it
won't install if its not for your OS.









** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[sgcfreitas]

Thanks Diane.
I have installed the hotfix but any significant result has been noted until
now.
I will email you back if I have an answer.