HP psc 2210 all-in-one and highspeed?

[Ulrike Zeyse]

Hello,

I just bought an All-in-One HP PSC 2210 which seems to be a great choice.
However, I have problems receiving incoming faxes and I noticed it somehow
interferes with my Bell Sympatico Highspeed modem. The printer is connected
to the phone line via the modem and my telephone is connected with a
splitter to the printer (we tried connecting the phone line directly to the
printer leaving out the modem but that didn't work either). When I turn off
the modem, the fax component works better but always. When I send a fax the
highspeed modem deactivates temporarily. (My highspeed provider told me that
it was possible to have a fax with highspeed.) What to do? Does anyone with
a similar experience know how to solve this problem?

Thanks a lot.

Ulrike

 

[Martin]

It sounds like you have one phone line; is that right? If so, then, when
you send a fax, the fax in the 2210 uses that phone line and, of course,
the modem connecting you to sympatico can't use the same line at the
same time.

I believe the Bell Sympatico High Speed Modem is a DSL modem, and you should
be able to run the fax and highspeed simultaneously on one phone line, as
they said. I do it. You might check with HP to see if they have any
background on the problem.

 

[asnm]

If it's a DSL modem make sure the HP is connected via a microfilter to the
phone line. If it's connected to the 'phone out' port on your modem
double-check the modem manual, not all DSL modems have in-built
microfilters.
Without the microfilter, the squelch from DSL can do unpredictable things
when you try and fax.

 

[The Ruzicka Family]

Sorry to sound dumb here...
By "microfilter" do you mean those thingies that my phone company sent along
with my DSL modem? I was under the impression that those were supposed to
be used on the phones to keep some hiss or something out. Am I supposed to
one on my 2210 as well?

 

[Bob Headrick]

Sorry to sound dumb here...
By "microfilter" do you mean those thingies that my phone company sent along
with my DSL modem? I was under the impression that those were supposed to
be used on the phones to keep some hiss or something out. Am I supposed to
one on my 2210 as well?

Yes, the same hiss that can cause problems when using the phone can cause the
fax to malfunction. The following may help:
http://h20015.www2.hp.com/en/document.jhtml?lc=en&docName=bpu50333

Regards,
Bob Headrick, not speaking for my employer HP