HP PSC 2115 printer wont print-but its not the printer!


C

Carpman

Well, been strugling with this for days now. Have a HP psc 2115 all in one
printer thats always been fine. Now it wont print. every time I try to print
it recieves a page feed but does not print anything. I've tried Word, Wpad,
Excel and other programs but with same result. I have now completely
de-installed the printer and reinstalled it--several times. The first time it
resolved the issue but after turning off the pc and on the next day it re
appeared. I have downloaded the latest HP driver and accompanying progs from
HP site and applied all the fixes that are listed there--but to no avail.
When I try to "safely remove Hardware" I get the message "the device
PSC2100(dot4prt)cannot be stopped because the program is still accessing it".
(no programs running and nothing in the print que). I am running this on MS
XP service pack 3. One thought ..this seems to have become a problem after I
installed another (more recent) all in one HP printer which I have
subsequently deleted and removed but I cannot be sure this is linked!! Can
any one help??
Forgot to mention the printer works fine on my other laptop and desktop so I
know its not a printer fault as such.

Not sure if related but methinks it must be...Also if I turn off the driver
HPZ12 I can disconnect ok. but the problem (error message)resumes when I turn
that on again (using Admin Tools in control pannel) I have tried turning the
spooler off and on to no avail.
 
Ad

Advertisements

S

SC Tom

Carpman said:
Well, been strugling with this for days now. Have a HP psc 2115 all in one
printer thats always been fine. Now it wont print. every time I try to
print
it recieves a page feed but does not print anything. I've tried Word,
Wpad,
Excel and other programs but with same result. I have now completely
de-installed the printer and reinstalled it--several times. The first time
it
resolved the issue but after turning off the pc and on the next day it re
appeared. I have downloaded the latest HP driver and accompanying progs
from
HP site and applied all the fixes that are listed there--but to no avail.
When I try to "safely remove Hardware" I get the message "the device
PSC2100(dot4prt)cannot be stopped because the program is still accessing
it".
(no programs running and nothing in the print que). I am running this on
MS
XP service pack 3. One thought ..this seems to have become a problem after
I
installed another (more recent) all in one HP printer which I have
subsequently deleted and removed but I cannot be sure this is linked!!
Can
any one help??
Forgot to mention the printer works fine on my other laptop and desktop so
I
know its not a printer fault as such.

Not sure if related but methinks it must be...Also if I turn off the
driver
HPZ12 I can disconnect ok. but the problem (error message)resumes when I
turn
that on again (using Admin Tools in control pannel) I have tried turning
the
spooler off and on to no avail.

When you uninstalled the printer, did you also uninstall the drivers and
Image Zone in Add/Remove Programs? I had a similar problem with my PSC 2355,
and ended up uninstalling everything, reboot, install printer software and
drivers, reboot, plug printer in, turn it on, and print. My PML Driver HPZ12
is set to manual, and I tried printing a few things just now and it never
started; I believe it's used for the scanner part and HP Director.
Out of curiosity, why are you trying to "safely remove hardware"? I never
even have mine turned on unless I need it and it now connects just fine.

SC Tom
 
Ad

Advertisements

S

SC Tom

Carpman said:
Well, been strugling with this for days now. Have a HP psc 2115 all in one
printer thats always been fine. Now it wont print. every time I try to
print
it recieves a page feed but does not print anything. I've tried Word,
Wpad,
Excel and other programs but with same result. I have now completely
de-installed the printer and reinstalled it--several times. The first time
it
resolved the issue but after turning off the pc and on the next day it re
appeared. I have downloaded the latest HP driver and accompanying progs
from
HP site and applied all the fixes that are listed there--but to no avail.
When I try to "safely remove Hardware" I get the message "the device
PSC2100(dot4prt)cannot be stopped because the program is still accessing
it".
(no programs running and nothing in the print que). I am running this on
MS
XP service pack 3. One thought ..this seems to have become a problem after
I
installed another (more recent) all in one HP printer which I have
subsequently deleted and removed but I cannot be sure this is linked!!
Can
any one help??
Forgot to mention the printer works fine on my other laptop and desktop so
I
know its not a printer fault as such.

Not sure if related but methinks it must be...Also if I turn off the
driver
HPZ12 I can disconnect ok. but the problem (error message)resumes when I
turn
that on again (using Admin Tools in control pannel) I have tried turning
the
spooler off and on to no avail.

One other thing- can you print a test page from the printer properties?

SC Tom
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top