HP Photosmart 6130 is lost from available printers

[Guest]

My friend is running Vista Home Premium and has an HP Photosmart 6130 printer
connected wirelessly. About once a month it disappears from the list of
available printers. My son is running Vista 64 Ultiamte with an HP Photosmart
7XXX printer, also connected wirelessly, and has the same issue.

If you run the HP driver install it says the printer is there. If you run
the uninstall it says the device is not completely installed but offers to
remove the remainder of the software, After running that it can be
reinstalled. My son has luck using the sequence Add New Printer, Network
Printer, and picking the printer from the list but that does not seem to
work for my friend.

Has anyone heard of the issue and/or know of a fix for it?

 

[Alan Morris [MSFT]]

HP has an application running that deletes the printer if it does not detect
the device (that'd be a network thing). Check in some more posts from 3 to
4 weeks ago. The solution was to disable the HP software.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

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