HP Photosmart 6100 Series Printer Disappears

[Guest]

I just purchase a new laptop with the Vista operating system and have been
trying to connect to my HP printer. I have downloaded the correct driver
from the HP website and have been successful printing to the printer, but
when I turn off the computer and then turn back one the printer driver has
disappeared from the available printers. I try to open up the HP Solution
Center, but can't because it says that no printer is available. The only
think I can do is uninstall and then reinstall again, but then again when I
turn off the computer I disappears. Can anyone help. I have read the other
post and it seems that others have had similar experiences, but I haven't
seen a solution yet.

 

[Richard Urban]

So, who are you, Biff or Tom?

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

 

[Guest]

Biff

So, who are you, Biff or Tom?

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

 

[Charlie Tame]

Biff

Far be it from me to criticize but I don't think the user's problem is
his name - more likely something to do with his OS forgetting his
printer's name don't you think?

If you can't answer his question, or at least try to say something
useful, why answer at all...

The question was...

I just purchase a new laptop with the Vista operating system and have been

Biff (or whoever)

I have come across a few instances where HP's installation instructions
are just plain wrong, or at least they just plain don't work in those
instances.

It would maybe help to have the model number of the printer and whether
it's a plain printer or one of those all in one things because I've
certainly seen the official HP install method cause trouble under XP
with an all in one, never mind Vista.

Also, how did you try and set it up, for example starting with nothing
installed the first time you tried:-

1. Plug it all together and then start the computer.
2. Start the computer then plug in the printer USB.

After that did you get "Found New Hardware" and try letting it find and
install automatically.

Or.

1. Install HP software first from the CD.
2. Install HP software from a downloaded package.

and either way was this with the printer plugged in or did you plug it
in after install.

There are lots of combinations and quite often in my experience the one
given in the instructions is the one that doesn't work, and each time
you have to uninstall everything and start over.

Sorry this isn't terribly helpful but HP printers seem to frequently
behave badly, others may disagree of course.

 

[AlexB]

I do not know who Biff is but I do have HP Photostat and I think it is 8250?
Could it be? I also do not know what Biff's and your problem is. it is
amazing you think people must read your mind.

You go to their website and there is a driver for Vista. Download it and
install. If you do not find a driver, buy a new Photostat.