HP Pavilion 7850 reboot/restart/freeze issue

[Curtis Newton]

Computer is a HP Pavilion 7850 (out of warranty) with Windows XP
Professional SP1, installed on a new hard drive. 256MB PC133 RAM,
60GB Maxtor hard drive, ATI Rage 128 Pro, USB Wireless Networking
setup, Norton AV loaded.

Issue #1

The computer has been rebooting/restarting/freezing at random times.
I had them uncheck the automatically restart feature under the control
panel / system / advanced and the computer still reboots, it doesn't
show a BSOD. I had them double check the box was unchecked in safe
mode and it is.

I replaced the power supply and the memory and the problem is still
taking place. No difference.

I also updated the video card drivers (ATI) to the most current ATI
driver. No difference.

I had them run stinger (from mcafee) and it didn't find anything
wrong. No difference.

I had them check to make sure the CPU fan was working, it is.
Finally, I had them turn back hardware acceleration to none and now
the computer has stopped rebooting, but it has started randomly
freezing.

Thinking it might be a heat issue, I also am going to have them take
the side of the case off and put a fan blowing into the side of the
case to see if that clears things up.

Issue #2

Now for the really strange part, whenever they insert a CD-ROM into
one of the drives, the computer automatically reboots as soon as the
tray closes. Never seen this one before....anyone??

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[Santa]

WEAK POWER SUPPLY !!

 

[anyone]

First Mistake - You have a HP. LOL

 

[Curtis Newton]

WEAK POWER SUPPLY !!

So, you think the brand new power supply is the problem........time to
find the receipt since I replaced the power supply prior to loading up
Windows.

 

[Curtis Newton]

Computer is a HP Pavilion 7850 (out of warranty) with Windows XP
Professional SP1, installed on a new hard drive. 256MB PC133 RAM,
60GB Maxtor hard drive, ATI Rage 128 Pro, USB Wireless Networking
setup, Norton AV loaded.

Issue #1

The computer has been rebooting/restarting/freezing at random times.
I had them uncheck the automatically restart feature under the control
panel / system / advanced and the computer still reboots, it doesn't
show a BSOD. I had them double check the box was unchecked in safe
mode and it is.

I replaced the power supply and the memory and the problem is still
taking place. No difference.

I also updated the video card drivers (ATI) to the most current ATI
driver. No difference.

I had them run stinger (from mcafee) and it didn't find anything
wrong. No difference.

I had them check to make sure the CPU fan was working, it is.
Finally, I had them turn back hardware acceleration to none and now
the computer has stopped rebooting, but it has started randomly
freezing.

Thinking it might be a heat issue, I also am going to have them take
the side of the case off and put a fan blowing into the side of the
case to see if that clears things up.

Issue #2

Now for the really strange part, whenever they insert a CD-ROM into
one of the drives, the computer automatically reboots as soon as the
tray closes. Never seen this one before....anyone??

-

Answer for this....it was the video card that was added...not sure if
it was a grounding issue or what, but the thing is now rock solid. Go
figure.


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