HP JetDirect

[Bill H.]

How do I set up a printer in XP that has a HP JetDirect card installed in
the printer?

I can't find a "jetdirect" port in XP, and trying the standard tcp/ip port
doesn't work either.

I have HP's (old) JetAdmin installed on my win2k computer and used that to
configure the jetdirect card. And I successfully added the new printer on
the win2k computer.

Thanks.

 

[Cari \(MS-MVP\)]

Have you been through the troubleshooting steps at HP?
http://h20180.www2.hp.com/apps/Look...-001&h_query=jetdirect&submit.x=11&submit.y=9

 

[Bill H.]

I want to be able to use the printer's name and not the IP address, as it is
set to DHCP (I don't want to make static).

Any help on that aspect?

--Bill

 

[Clark]

Hey Cari -- did you have some feedback regarding the phone session and
the photosmart 3310 issue we exchanged discussion about?

thanks

Clark

 

[Cari \(MS-MVP\)]

HP still working on it apparently. Sorry, my notebook has been in the
Toshiba Service Center (yet again)... and is still there so I'm missing half
my email.

 

[Clark]

Cari, here's the thing. I actually have phone / email contact and a
case number from an HP technical person working out of the President's
office relative to this problem.

He tells me the development people say there are no outstanding issues
for the 3310 relative to the Media Center Edition of XP -- not a good
indication the problem is being worked on, or even acknowledged at HP

I am pretty sure if he were to understand this is really not the case,
the the fix would be quickly on the way. What I really need is to put
him in contact with whomever it is you have contacted who has
identified theissue as a missing SKU identification in the setup
program.

Is there any way you can give me contact info for an HP person that
recognizes the problem? I won't contact him, I will simply call the
the tech guy working for the Pres. give him the contact info so that
he can verify for himself that the problem exists.

I'm certain that will lead to prompt resolution of the issue

Thanks for your help, I know this isnt your problem --

Clark

 

[Paul Baker]

I wonder what kind of tracking software HP support has. Maybe they can look
Cari up by name and find something.

I haven't been too impressed with HP support myself. I found a bug in their
printing software and three times they gave me the same resolution that does
not truly resolve it, though each time I did what they said just to prove
them wrong. I can almost see in their code in my head and what they are
doing wrong, but I can't change their source code, can I? They won't even
admit it's a problem. I can explain it to them in technical detail, but they
just don't understand. I told each person that my problem was not resolved
and filled out a survey saying that my problem was not resolved and they did
not contact me about it. Apparently they don't care.

Paul

 

[Alan Morris [MSFT]]

I have forwarded your message to an HP driver developer who is based here at
Microsoft but does work for HP. I will vouch that HP is concerned with
quality drivers they write.

Paul, are you having a problem with software or one of the print drivers?
If it's a print driver, let me know which driver and what the issue is and
I'll forward the information to the HP developer.


Clark, if the failure is in the HP setup program, it's possible to install
the driver from the inf file. What I have seen is the setup file will
extract all the dlls and other files into some temporary directory before
installing the printer. When the access check is performed there is a
dialog that gets posted. Do not dismiss the dialog because the clean up
routine will delete the temporary files.

Search for the file. If you have the printer installed on another machine
you can look at the driver properties for the file names. Just find one
name and look for it, the rest of the required files will be in the same
location or subdirectories.

Now run the Add Printer Wizard and use the have disk option to point at the
inf file in the temporary location.

I am not sure if this will completely work since the setup program may do
some other tasks in the registry but this may get your printer working.
Probably none of the other multifunction features though.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Paul Baker]

Alun,

The problem I am having is not with a HP printer driver. But it is with
software that comes with a HP Photosmart 4050 printer with an ethernet port.
It is hooked up using a router to a LAN and uses DHCP.

During installation of their software suite, it creates a permanent mapped
drive called X: and maps it to a share on their printer representing the
memory card. Their Transfer Images software that transfers images from the
memory card in the printer to the PC's hard drive using the ethernet
connection uses this X: drive as the source and requires it to be currently
connected.

The problem is that the X: drive may not be currently connected on boot up
of the PC for a number of reasons, including:
- The printer is on, but the user logs in before all required services have
started. This is usually what happens if the Welcome Screen is active and
only one eligible user is present and has no password.
- The printers is initially off (but turned on later).

In this situation, the X: drive is listed as "Disconnected Network Drive" in
Windows Explorer.

In this situation the drive is accessible through Windows Explorer. Opening
the X: folder connects to the share and results in its status being "Network
Drive" in Windows Explorer.

In this situation, however, the drive is NOT accessible in Transfer Images.
There is an error message in red. The drive must be opened in Windows
Explorer to force a connection and get Transfer Images to work.

HP's advice has always been to re-map the network drive manually, which
temporarily resolves the issue by forcing a connection, but after reboot the
issue is still present. To be clear, the drive mapping is permanent and
present after reboot, but the status of the drive is "Disconnected Network
Drive".

Finally, I told HP what my workaround was (open the drive in Windows
Explorer), and their attitude was that I should go ahead and use the
workaround then. I could not persuade them that it was an issue, let alone a
bug.

It seems like they should not require a mapped drive at all. Why not use a
UNC name? And what is preventing it from forcing a connection like Windows
Explorer?

Paul

I have forwarded your message to an HP driver developer who is based here
at Microsoft but does work for HP. I will vouch that HP is concerned with
quality drivers they write.

Paul, are you having a problem with software or one of the print drivers?
If it's a print driver, let me know which driver and what the issue is and
I'll forward the information to the HP developer.


Clark, if the failure is in the HP setup program, it's possible to install
the driver from the inf file. What I have seen is the setup file will
extract all the dlls and other files into some temporary directory before
installing the printer. When the access check is performed there is a
dialog that gets posted. Do not dismiss the dialog because the clean up
routine will delete the temporary files.

Search for the file. If you have the printer installed on another machine
you can look at the driver properties for the file names. Just find one
name and look for it, the rest of the required files will be in the same
location or subdirectories.

Now run the Add Printer Wizard and use the have disk option to point at
the inf file in the temporary location.

I am not sure if this will completely work since the setup program may do
some other tasks in the registry but this may get your printer working.
Probably none of the other multifunction features though.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I wonder what kind of tracking software HP support has. Maybe they can
look Cari up by name and find something.

I haven't been too impressed with HP support myself. I found a bug in
their printing software and three times they gave me the same resolution
that does not truly resolve it, though each time I did what they said
just to prove them wrong. I can almost see in their code in my head and
what they are doing wrong, but I can't change their source code, can I?
They won't even admit it's a problem. I can explain it to them in
technical detail, but they just don't understand. I told each person that
my problem was not resolved and filled out a survey saying that my
problem was not resolved and they did not contact me about it. Apparently
they don't care.

Paul

 

[Clark]

Hello Alan comments inline

Clark, if the failure is in the HP setup program, it's possible to install
the driver from the inf file. What I have seen is the setup file will
extract all the dlls and other files into some temporary directory before
installing the printer. When the access check is performed there is a
dialog that gets posted. Do not dismiss the dialog because the clean up
routine will delete the temporary files.

It is definitely something in the very early stages of the setup.exe
program that prevents the program from getting anywhere at all -- it
doesnt get as far as showing the install shield, certainly not far
enough to provide any dialong messages, and I doubt that it is
anywhere near installing drivers. As far as I can tell, it doesnt get
anywhere.

In an earlier thread Cari mentioned you had passed the problem along
to HP, and that early research indicated that HP had failed to include
the SKU for XPMCE which was causing the setup program to not get
anywhere. So it seems to me the problem is understood and defined by
someone.

Search for the file. If you have the printer installed on another machine
you can look at the driver properties for the file names. Just find one
name and look for it, the rest of the required files will be in the same
location or subdirectories.
Now run the Add Printer Wizard and use the have disk option to point at the
inf file in the temporary location.

Yes, I had already managed to get my computer to "discover" the 3310
and use the Add Printer Wizard to get the printer function to work..

I am not sure if this will completely work since the setup program may do
some other tasks in the registry but this may get your printer working.
Probably none of the other multifunction features though.

Exactly -- I need, but cant use the scanner from my Media Center
machine -- apparently I do still need to get the setup program to run.
Which gets me to may last post to Cari.

I really need to get whomever it is at HP that recognized the missing
SKU (that has to be a really really simple fix) in touch with the
technical person that I am in contact with out of the Presidents
office. I am certain he will follow this problem through to a solution
once an HP person acknowleges the problem to him.

Can you help me make this happen?

Thanks -- Clark