How to install USB drive?


J

James Cargo

USB connection to my XP computer (XP Pro SP3) is generally working fine.
But WD passport and Seagate FreeAgent Go portable drives are not
reconized by my computer. The portable driver is not shown in disk
management. When checked Device Manager, I see a yellow exclamation
mark under "Other Device > USB device". Right click >update driver>
Install the software automatically did not find the driver. Could
someone suggest me how to fix this USB driver. James
 
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S

Shenan Stanley

James said:
USB connection to my XP computer (XP Pro SP3) is generally working
fine. But WD passport and Seagate FreeAgent Go portable drives are
not reconized by my computer. The portable driver is not shown in
disk management. When checked Device Manager, I see a yellow
exclamation mark under "Other Device > USB device". Right click
driver. Could someone suggest me how to fix this USB driver.

Could be all sorts of things - but first thing I would do is
download/install the latest motherboard/mainboard chipset drivers for your
system and OS combination.
 
S

smlunatick

USB connection to my XP computer (XP Pro SP3) is generally working fine.
  But WD passport and Seagate FreeAgent Go portable drives are not
reconized by my computer.  The portable driver is not shown in disk
management.  When checked Device Manager, I see a yellow exclamation
mark under "Other Device > USB device".  Right click >update driver>
Install the software automatically did not find the driver.  Could
someone suggest me how to fix this USB driver.   James

Check here: http://www.uwe-sieber.de/usbtrouble_e.html
 
P

Pegasus [MVP]

James Cargo said:
USB connection to my XP computer (XP Pro SP3) is generally working fine.
But WD passport and Seagate FreeAgent Go portable drives are not reconized
by my computer. The portable driver is not shown in disk management.
When checked Device Manager, I see a yellow exclamation mark under "Other
Device > USB device". Right click >update driver> Install the software
automatically did not find the driver. Could someone suggest me how to
fix this USB driver. James

Could be the drive - did you test it on some other PC?
 
C

C.Joseph Drayton

USB connection to my XP computer (XP Pro SP3) is generally working fine.
But WD passport and Seagate FreeAgent Go portable drives are not
reconized by my computer. The portable driver is not shown in disk
management. When checked Device Manager, I see a yellow exclamation mark
under "Other Device > USB device". Right click >update driver> Install
the software automatically did not find the driver. Could someone
suggest me how to fix this USB driver. James


Considering the two drives you listed, I would check to make sure that
your USB port is putting out the full 5v at 500ma. I have a couple of WD
Passports, and I know that a lot of older laptops and some older
desktops put out enough power to recognize the drive but not enough to
keep the drive spun-up. The end result is that Windows will know the
drive is connected, but not what it is. I can also tell you that if your
USB cable for the drive is damaged, you can end up with the same result.
You can not just use any USB cable with the drive.

Sincerely,
C.Joseph Drayton, Ph.D. AS&T

CSD Computer Services

Web site: http://csdcs.site90.net/
E-mail: (e-mail address removed)90.net
 
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P

Pegasus [MVP]

Jorge Cervantes said:
Pegasus said:
Could be the drive - did you test it on some other PC?


Dell desktop and laptop recognizes this portble [portable] drive.

Of course it does, as does every other PC or laptop. However, assuming that
the problem lies with Windows and ignoring the possibility that the portable
disk could be at fault will greatly extend the agony of the trouble-shooting
process.
 
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T

Twayne

In
James Cargo said:
USB connection to my XP computer (XP Pro SP3) is generally working
fine. But WD passport and Seagate FreeAgent Go portable drives are
not reconized by my computer. The portable driver is not shown in
disk management. When checked Device Manager, I see a yellow
exclamation mark under "Other Device > USB device". Right click
driver. Could someone suggest me how to fix this USB driver. James

Just a thought:

Did you notice whether it had been assigned a drive letter? I've come across
this a couple of times and each time it was because the drive hadn't yet had
a drive letter assigned to it. Assign the drive letter and all is well.
 

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