how to fix a bad dll???

[Benjamin Yazersky CPA]

Just got a new computer - Dell 8400 WinXP prof
To use an internet chatroom (inr) it requires a plug in (ivocalize)
So, I download & install the plugin.

But, when I try to login to the chatroom, the browser crashes.
I get Interent Explorer has encountered a problem & needs to close (same
exact thing happens in Firefox).
When I drill down, I find a reference to shdocvw.dll
Is this the problem?
If yes, how to fix it?

I've uninstalled, redownloaded the plugin, reinstalled the plugin, rebooted
the computer many many many times.
Same thing happens each & every time.





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<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----





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[Jerry]

I just did a search on my system and there were 11 copies of SHDOCVW.DLL.

The latest were in \system32 and \system32\dllcache - and they were the same
by date and size.

If you think it is the problem rename the one in \system32 and copy over the
one from \dllcache.

 

[Benjamin Yazersky CPA]

I tend to agree with your thinking here on how to fix the problem.
I also found about 10 of this file on my computer.

But how can I tell which is the good guy & which is the bad guy?

Also, is there any way to determine that this is acutally the culprit
causing my problem?

Does anybody know what this file is or does?

--


___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----





"This written advice was not intended or written to be used, and it cannot
be used by any taxpayer, for the purpose of avoiding penalties that may be
imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury Regulations
governing tax practice.)





The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.