Hi,
If your data backed up, you can restore the machine to factory settings by
using their utility which I believe installed and you need to hi a key
combination or a Key to start the process of resetting it to factory
settings!
By press F11 at startup you will be able to start the restore option, be
warned you will lose all programs/applications installed extra on this
machine.
Go to the HP web site or call and ask HP. They will tell you the
"stuffs" you need to do.
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