How do I remove a Folder from the navigation pane if .pst deleted?

D

Dennis

I'm using MSOutlook 2003. Our helpful IT group set up a program to delete
all old email. I had several .pst files specifically containing old emails,
along with folders for each of those .pst files visible from the navigation
pane on the left side of the Outlook window. Now that the .pst files have
been deleted, the folders are "bad links" or something, their names are
missing (blank), and when I click on them, I get the message "Unable to
expand the folder. The set of folders could not be opened" and when I click
"Show Help >>", it says this error usually appears if the pst file is
unavailable, etc. How do I delete the now useless folder links?
 
D

DL

Depends if helpfull IT put restrictions in place
If you are able to check your Profile settings via the mail applet in the
control panel, and check data files they may be shown there. If not then it
might be that your Profile has become corrupted
 
B

Brian Tillman [MVP - Outlook]

I'm using MSOutlook 2003. Our helpful IT group set up a program to delete
all old email. I had several .pst files specifically containing old emails,
along with folders for each of those .pst files visible from the navigation
pane on the left side of the Outlook window. Now that the .pst files have
been deleted, the folders are "bad links" or something, their names are
missing (blank), and when I click on them, I get the message "Unable to
expand the folder. The set of folders could not be opened" and when I click
"Show Help >>", it says this error usually appears if the pst file is
unavailable, etc. How do I delete the now useless folder links?

PSTs should never be deleted without first removing them from the mail profile
to which they are connected. A new mail profile is in order. This may be
tried first, however:
http://www.outlook-tips.net/howto/ghosts.htm
 

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