hotfix needed ...not generic advise

[paul s]

I see that kb article number 831938 "My Computer and Windows Explorer
unexpectedly quit when you try to open My Network Places or Shared Documents
in Windows XP" has a hotfix available but where is the hotfix located?
I have read the article and looked on the ms site at great length but did
not find the hotfix... I posted this same topic yesterday and someone
suggested to read the article ...well, I did that and did not find the hot
fix...

 

[Carey Frisch [MVP]]

My Computer and Windows Explorer unexpectedly quit when you try to open My
Network Places or Shared Documents in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;831938&Product=winxp

The only way to obtain this patch is to contact Microsoft as outlined in the article.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may
be canceled if a Microsoft Support Professional determines that a specific update
will resolve your problem. The typical support costs will apply to additional support
questions and issues that do not qualify for the specific update in question.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-------------------------------------------------------------------------------------------------


|I see that kb article number 831938 "My Computer and Windows Explorer
| unexpectedly quit when you try to open My Network Places or Shared Documents
| in Windows XP" has a hotfix available but where is the hotfix located?
| I have read the article and looked on the ms site at great length but did
| not find the hotfix... I posted this same topic yesterday and someone
| suggested to read the article ...well, I did that and did not find the hot
| fix...

 

[Star Fleet Admiral Q]

Carey,
I think the OP is either "incapable of comprehending" or "refuses to
comprehend" what is read - most likely the latter.

 

[Marc Reynolds [MSFT]]

Hi Paul,

You have posted this question repeatedly and the MVPs and others have
replied with the correct answer - you need to CALL Microsoft Product Support
to get this hotfix. This hotfix is not posted anywhere on the web and is not
available on Windows Update. Please follow the instructions from the KB
article and call Microsoft Product Support to get this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone
numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support
calls may
be canceled if a Microsoft Support Professional determines that a specific
update
will resolve your problem. The typical support costs will apply to
additional support
questions and issues that do not qualify for the specific update in
question.


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[paul s]

Star Fleet Admiral I am very capable of comprehension and do not refuse
comprehension either ... I just never really received a direct answer "Star

 

[paul s]

Marc and other interested parties,
I find it unacceptable that a telephone call is required that could cost
upwards of $50 to fix a problem that Microsoft admittedly exists.... AND....
a hot fix is (supposedly) in existence for. What's up with that?
I guess I just fail to comprehend why the hot fix couldn't be linked in the
kb article
Above all else I would like to thank everyone (even the flamers) who have
responded to this
Paul

 

[Sharon F]

Marc and other interested parties,
I find it unacceptable that a telephone call is required that could cost
upwards of $50 to fix a problem that Microsoft admittedly exists.... AND....
a hot fix is (supposedly) in existence for. What's up with that?

I have had to call for hotfixes in the past and there was never any charge.
If asked to give credit card info by the automated portions of the call,
I've done so and then reminded the service rep that there should be no
charge for hotfix calls. In every case, that had already been taken care of
by the rep but I like to double check while I still have them on the phone.