831938 hotfix needed ..not generic advise

[paul s]

I see that kb article number 831938 "My Computer and Windows Explorer
unexpectedly quit when you try to open My Network Places or Shared Documents
in Windows XP" has a hotfix available but where is the hotfix located?
I have read the article and looked on the ms site at great length but did
not find the hotfix... I posted this same topic yesterday and someone
suggested to read the article ...well, I did that and did not find the hot
fix... I really need better help than..

 

[Wÿrm]

I see that kb article number 831938 "My Computer and Windows Explorer

unexpectedly quit when you try to open My Network Places or Shared Documents
in Windows XP" has a hotfix available but where is the hotfix located?
I have read the article and looked on the ms site at great length but did
not find the hotfix... I posted this same topic yesterday and someone
suggested to read the article ...well, I did that and did not find the hot
fix... I really need better help than..

and if I see same article for 831938 as you... Following text...

"To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix."

should tell you where you might get that hotfix. It's quite simple and
clear english, no? It tells you that you can get hotfix __from__ Microsoft
Product Support Services.

 

[Jupiter Jones [MVP]]

Paul;
You need to click the link on this page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;831938
Follow through to the phone numbers.
Call Microsoft and state you are calling about a hotfix.
You will not be asked for a credit card number.

 

[Marc Reynolds [MSFT]]

Hi Paul,

You have posted this question repeatedly and the MVPs and others have
replied with the correct answer - you need to CALL Microsoft Product Support
to get this hotfix. This hotfix is not posted anywhere on the web and is not
available on Windows Update. Please follow the instructions from the KB
article and call Microsoft Product Support to get this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone
numbers and information about support costs, visit the following Microsoft
Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support
calls may
be canceled if a Microsoft Support Professional determines that a specific
update
will resolve your problem. The typical support costs will apply to
additional support
questions and issues that do not qualify for the specific update in
question.


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.