Hope you can help - Tried the IE newsgroup...


T

Tom C

OK, I know this is going to be a long post, but I believe the added
information will help you to help me.

So... Here goes. Fresh install of Windows XP Pro, IE 7 and now 8.0. I
have plenty or RAM, hard drive space and a good Mobo/processor combination.
All of the Microsoft updates have been applied. I do not know where the
problem actually started, but IE will work OK for a while, but then it will
stop opening links to web pages. It will just sit there with a blank screen
or simply display the screen you were on to click on the link. It will show
that IE has found the site, but will not continue, the green loading page
indicator at the bottom of the screen also stops progressing. Sometimes
pressing F5 to refresh the page will work, but most of the time it will not.
Sometimes clicking on the HOME icon in the toolbar will work to open the
home page, but when IE doesn't want to open a page, it won't. It seems to
have a mind of its own. When EI is working, it works great, but when it
stalls, even restarting it will not always resolve the issue. The problem
is very intermittent and will usually occur when I need IE the most and it
is extremely frustrating. During the time that IE stops working, I can
still use things like Outlook Express, Outlook and even Firefox browser with
no problem, so I know it is not a connection problem. IE itself is not
showing as "Not Responding" and other than just failing to open the link or
go to a URL, seems to be functioning fine. I can open and close it with no
errors.

There are no viruses on the system, and I had no problem installing any
updates or any of the other usual problems that might cause malfunctions.
The computer is running perfectly otherwise. I am using Windows Firewall
with Avast Antivirus running in the background.

I checked the IE tools menu to find a host of add-ons. It looks like the
majority were installed by Microsoft, however there are some that were not.
I went through them to disable some of the ones I know aren't required like
those installed by my HP printer software. Below I have included all of the
add-one and their running status in hope you might be able to tell me if one
of them is the real culprit. I am being steered to the Microsoft
/Silverlight as one, but when I disable that one, MHN and other Microsoft
sites need it for something or other.

Troubleshooting consisted of upgrading to IE 8.0, resetting everything to
the default values for all of the tabs, deleting temporary Internet Files,
deleting cookies, refreshing IEs advanced to default values and setting the
cache to 125 megs. Setting to a larger cache worsened the problem. I even
lowered the cache to 50 megs. Although EI seems a bit better, it will still
fail browse.

The list of add-ons is as follows... I have added a line in each summary to
show which ones are enabled or disabled.



Name: Discuss
Status: Disabled
Publisher: Not Available
Type: Explorer Bar
Version: 6.0.2900.5770
File date:
Date last accessed: Monday, November 29, 1999, 5:00 PM
Class ID: {BDEADE7F-C265-11D0-BCED-00A0C90AB50F}
Use count: 0
Block count: 0
File: shdocvw.dll
Folder:

Name: Windows Messenger
Status: Disabled
Publisher: Not Available
Type: Browser Extension
Version: Not available
File date:
Date last accessed: Today, July 12, 2009, 44 minutes ago
Class ID: {FB5F1910-F110-11D2-BB9E-00C04F795683}
Use count: 163
Block count: 1051
File: Not available
Folder: Not available

Name: Diagnose Connection Problems...
Status: Enabled
Publisher: Not Available
Type: Browser Extension
Version: Not available
File date:
Date last accessed: Today, July 12, 2009, 45 minutes ago
Class ID: {E2E2DD38-D088-4134-82B7-F2BA38496583}
Use count: 1207
Block count: 0
File: Not available
Folder: Not available

Name: Research
Status: Disabled
Publisher: Not Available
Type: Browser Extension
Version: Not available
File date:
Date last accessed: Today, July 12, 2009, 45 minutes ago
Class ID: {92780B25-18CC-41C8-B9BE-3C9C571A8263}
Use count: 964
Block count: 241
File: Not available
Folder: Not available

Name: Research
Status: Disabled
Publisher: Microsoft Corporation
Type: Explorer Bar
Version: 11.0.8164.0
File date:
Date last accessed: Monday, November 29, 1999, 5:00 PM
Class ID: {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
Use count: 0
Block count: 0
File: REFIEBAR.DLL
Folder: C:\Program Files\Microsoft Office\OFFICE11

Name: MUWebControl Class
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 7.2.6001.788
File date:
Date last accessed: Sunday, July 05, 2009, 11:50 AM
Class ID: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3}
Use count: 6
Block count: 1
File: muweb.dll
Folder: C:\WINDOWS\system32

Name: Windows Media Player
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 11.0.5721.5145
File date:
Date last accessed: Wednesday, June 24, 2009, 7:18 PM
Class ID: {22D6F312-B0F6-11D0-94AB-0080C74C7E95}
Use count: 6
Block count: 1
File: wmpdxm.dll
Folder: C:\WINDOWS\system32

Name: XML DOM Document
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 8.100.1048.0
File date:
Date last accessed: Today, July 12, 2009, 32 minutes ago
Class ID: {2933BF90-7B36-11D2-B20E-00C04F983E60}
Use count: 2408
Block count: 0
File: msxml3.dll
Folder: C:\WINDOWS\system32

Name: DHTML Edit Control Safe for Scripting for IE5
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 6.01.9234
File date:
Date last accessed: Today, July 12, 2009, 41 minutes ago
Class ID: {2D360201-FFF5-11D1-8D03-00A0C959BC0A}
Use count: 4
Block count: 10
File: dhtmled.ocx
Folder: C:\Program Files\Common Files\Microsoft
Shared\Triedit

Name: IETag Factory
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 11.0.8164
File date:
Date last accessed: Thursday, June 11, 2009, 7:54 AM
Class ID: {38481807-CA0E-42D2-BF39-B33AF135CC4D}
Use count: 1
Block count: 1
File: IETAG.DLL
Folder: C:\Program Files\Common Files\Microsoft Shared\Smart
Tag

Name: Microsoft Office Control
Status: Disabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 11.0.8164
File date:
Date last accessed: Sunday, May 31, 2009, 9:36 AM
Class ID: {4453D895-F2A1-4A38-A285-1EF9BD3F6D5D}
Use count: 1
Block count: 0
File: AUTHZAX.DLL
Folder: C:\Program Files\Microsoft Office\OFFICE11

Name: XML Document
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 8.100.1048.0
File date:
Date last accessed: Today, July 12, 2009, 42 minutes ago
Class ID: {48123BC4-99D9-11D1-A6B3-00C04FD91555}
Use count: 6
Block count: 10
File: msxml3.dll
Folder: C:\WINDOWS\system32

Name: Windows Media Player
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 11.0.5721.5260
File date:
Date last accessed: Today, July 12, 2009, 3 hours ago
Class ID: {6BF52A52-394A-11D3-B153-00C04F79FAA6}
Use count: 457
Block count: 0
File: wmp.dll
Folder: C:\WINDOWS\system32

Name: XML HTTP 6.0
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 6.20.1099.0
File date:
Date last accessed: Friday, July 10, 2009, 7:34 AM
Class ID: {88D96A0A-F192-11D4-A65F-0040963251E5}
Use count: 3
Block count: 0
File: msxml6.dll
Folder: C:\WINDOWS\system32

Name: AUDIO__WAV Moniker Class
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 11.0.5721.5260
File date:
Date last accessed: Wednesday, June 03, 2009, 7:35 AM
Class ID: {CD3AFA7B-B84F-48F0-9393-7EDC34128127}
Use count: 1
Block count: 1
File: wmp.dll
Folder: C:\WINDOWS\system32

Name: Microsoft Silverlight
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 2.0.40115.0
File date:
Date last accessed: Today, July 12, 2009, 35 minutes ago
Class ID: {DFEAF541-F3E1-4C24-ACAC-99C30715084A}
Use count: 1223
Block count: 47
File: npctrl.dll
Folder: c:\Program Files\Microsoft Silverlight\2.0.40115.0

Name: NameCtrl Class
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 11.0.8164
File date:
Date last accessed: Friday, July 10, 2009, 11:16 AM
Class ID: {E18FEC31-2EA1-49A2-A7A6-902DC0D1FF05}
Use count: 10
Block count: 1
File: NAME.DLL
Folder: C:\Program Files\Microsoft Office\OFFICE11

Name: XML HTTP 3.0
Status: Enabled
Publisher: Microsoft Corporation
Type: ActiveX Control
Version: 8.100.1048.0
File date:
Date last accessed: Yesterday, July 11, 2009, 1:41 PM
Class ID: {F5078F35-C551-11D3-89B9-0000F81FE221}
Use count: 2
Block count: 0
File: msxml3.dll
Folder: C:\WINDOWS\system32

Name: HP Smart Select
Status: Disabled
Publisher: Hewlett-Packard Company
Type: Browser Extension
Version: 100.0.14173.0
File date:
Date last accessed: Today, July 12, 2009, 49 minutes ago
Class ID: {DDE87865-83C5-48C4-8357-2F5B1AA84522}
Use count: 31
Block count: 1051
File: hpswp_BHO.dll
Folder: C:\Program Files\HP\Digital Imaging\Smart Web
Printing

Name: HP Smart BHO Class
Status: Disabled
Publisher: Hewlett-Packard Company
Type: Browser Helper Object
Version: 100.0.14173.0
File date:
Date last accessed: Today, July 12, 2009, 24 minutes ago
Class ID: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856}
Use count: 28
Block count: 1142
File: hpswp_BHO.dll
Folder: C:\Program Files\HP\Digital Imaging\Smart Web
Printing

Name: HP Print Enhancer
Status: Disabled
Publisher: Hewlett-Packard Company
Type: Browser Helper Object
Version: 100.0.14173.0
File date:
Date last accessed: Today, July 12, 2009, 24 minutes ago
Class ID: {0347C33E-8762-4905-BF09-768834316C61}
Use count: 34
Block count: 1670
File: hpswp_printenhancer.dll
Folder: C:\Program Files\HP\Digital Imaging\Smart Web
Printing

Name: RealPlayer Download and Record Plugin for Internet
Explorer
Status: Enabled
Publisher: RealNetworks, Inc.
Type: Browser Helper Object
Version: 1.0.1.206
File date:
Date last accessed: Today, July 12, 2009, 24 minutes ago
Class ID: {3049C3E9-B461-4BC5-8870-4C09146192CA}
Use count: 1822
Block count: 0
File: rpbrowserrecordplugin.dll
Folder: C:\Program Files\Real\RealPlayer

Name: RealPlayer G2 Control
Status: Enabled
Publisher: RealNetworks, Inc.
Type: ActiveX Control
Version: 6.0.10.220
File date:
Date last accessed: Sunday, June 21, 2009, 12:06 PM
Class ID: {CFCDAA03-8BE4-11CF-B84B-0020AFBBCCFA}
Use count: 2
Block count: 0
File: rmoc3260.dll
Folder: C:\WINDOWS\system32

Name: Adobe PDF Link Helper
Status: Disabled
Publisher: Adobe Systems, Incorporated
Type: Browser Helper Object
Version: 9.1.0.163
File date:
Date last accessed: Today, July 12, 2009, 24 minutes ago
Class ID: {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
Use count: 989
Block count: 317
File: AcroIEHelperShim.dll
Folder: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX

Name: Adobe PDF Reader
Status: Disabled
Publisher: Adobe Systems, Incorporated
Type: ActiveX Control
Version: Not available
File date:
Date last accessed: Thursday, June 25, 2009, 9:18 PM
Class ID: {CA8A9780-280D-11CF-A24D-444553540000}
Use count: 2
Block count: 0
File: AcroPDF.dll
Folder: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX

Name: Shockwave Flash Object
Status: Enabled
Publisher: Adobe Systems Incorporated
Type: ActiveX Control
Version: 10.0.22.87
File date:
Date last accessed: Today, July 12, 2009, 23 minutes ago
Class ID: {D27CDB6E-AE6D-11CF-96B8-444553540000}
Use count: 29911
Block count: 0
File: Flash10b.ocx
Folder: C:\WINDOWS\system32\Macromed\Flash

Name: QuickTime Object
Status: Enabled
Publisher: Apple Inc.
Type: ActiveX Control
Version: QuickTime 7.6.2 (1324)
File date:
Date last accessed: Sunday, July 05, 2009, 12:30 PM
Class ID: {4063BE15-3B08-470D-A0D5-B37161CFFD69}
Use count: 4
Block count: 0
File: QTPlugin.ocx
Folder: C:\Program Files\QuickTime

Name: iTunesDetector Class
Status: Enabled
Publisher: Apple Inc.
Type: ActiveX Control
Version: 2.0.1.1
File date:
Date last accessed: Friday, July 03, 2009, 7:50 AM
Class ID: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB}
Use count: 1
Block count: 0
File: ITDetector.ocx
Folder: C:\Program Files\iTunes

Name: QuickTimeCheck Class
Status: Enabled
Publisher: Apple Inc.
Type: ActiveX Control
Version: QuickTime 7.6.2 (1324)
File date:
Date last accessed: Friday, July 03, 2009, 7:50 AM
Class ID: {DE4AF3B0-F4D4-11D3-B41A-0050DA2E6C21}
Use count: 38
Block count: 3
File: QuickTimeCheck.ocx
Folder: C:\Program Files\QuickTime\QTSystem

Name: DivXBrowserPlugin Object
Status: Enabled
Publisher: DivX, Inc.
Type: ActiveX Control
Version: 1. 5. 0. 52
File date:
Date last accessed: Saturday, June 06, 2009, 2:39 PM
Class ID: {67DABFBF-D0AB-41FA-9C46-CC0F21721616}
Use count: 8
Block count: 2
File: npdivx32.dll
Folder: C:\Program Files\DivX\DivX Web Player
 
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S

Singapore Computer Service

Hello,

So does it work if you run IE8 without any add-ons?

Go to Start > Programs > Accessories > System Tools > Internet Explorer (No
Add-ons) to start IE8 without any add-ons. Try using the browser and see if
the same problem arises.

If the problem does not occur again, then it is one (or more) of the add-ons
causing the problem. Note that you only need to disable add-ons under
'currently loaded add-ons' in 'manage add-ons'. Those are the most likely
suspects as they are running all the time.

As to which add-on is causing the problem, you need to trial and error.

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