I ran HijackThis because I installed a new printer, and it seems to have
left 'traces' all over my computer, and I fear which to remove; moreover,
Avast keeps throwing pop-up ads and I would like to remove those files.
Due to being vision impaired I can't tell which to remove from my HijackThis
scan. Is there an email address I could forward it to for advice?
Thank you.
It must be stated that the HijackThis utility must be used with
extreme caution. It is not a general clean-up tool as it will remove
the select "thing" with no questions asked, usually. Hijeckthis is
usually used to clear up malware / spyware "infestation" that most
"advanced" removal tool may ignore.
Most printer install routine tend to correctly install itself and
install the additional software with a correct "removal" entry in Add/
Remove Program "Control Panel" applet. You do need to specify which
printer you installed.
Avast does not display "pop-ups." It is a "good" anti-virus system.
You may have some other type of software that "hides" itself as either
Avast or other application. Locate, install and run either
MalwareBytes' Anti-Malware Free or SuperAntiSpyware Free.
Also, if you just installed the printer, you could run the Windows XP
"System Restore" application (not the PC's manufacturer's system
recovery system!) The "System Restore" could usually "revert" the
Windows XP "settings" to a time prior to when you installed the
drivers.