HiddenFaxWindwon shutdown error

[jimdunn]

With Win XP Pro, occcasionally shutdown hangs. The
sequence is I get a pop-up that says it cannot close
EXPLORER.EXE. When the count down bar ends, I click
close. Then I get a pop-up that says cannot close
HiddenFaxWindow. No file extension, no dll, no exe; just
the HiddenFaxWindow name. When the countdown bar ends, I
click on close. Then I again get a pop-up window that
says cannot close EXPLORER.EXE. When the count down bar
ends, I click close, and then shutdown finshes.

I did have XP Pro fax saupport loaded, and uninstalling it
is an option, but I really need to find a fix to this
since I occasionally need fax support.

By the way, the system is a Pentium 4 with 384 MB Ram and
an HP Deskjet 1200 printer.

Any help or insight woud be appreciated.

Thanks,

Jim Dunn

 

[Mayuri Diwan[MSFT]]

Can you check a couple of things:-
1) Are you trying to shutdown your system when Fax Sending or Recieving is
in progress?
2) Can you check if a fax icon is appearing on your status bar?(The
Rightmost corner of your taskbar)
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team

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