HELP

[cynthiac67]

I am using xp intexplor 6 and dsl.

Everytime I open explorer it come up with an error

internet Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience.

App:explore.exe
AppVer: 6.0.2800.100
ModName:unknown
Modver:0.0.0.0
Offset:001fe58d

can not browes at all as error comes up all the time.

PLEASE HELP ME

Elaine

 

[Guest]

-----Original Message-----
I am using xp intexplor 6 and dsl.

Everytime I open explorer it come up with an error

internet Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience.

App:explore.exe
AppVer: 6.0.2800.100
ModName:unknown
Modver:0.0.0.0
Offset:001fe58d

can not browes at all as error comes up all the time.

PLEASE HELP ME

Elaine
.
your browsers been hijacked.Look in your add/remove

programs for something you haven't loaded,I had a couple
like iefeats in there,delete it.You NEED to run you anti-
virus,update it first,you should be able to access it,run
it and have it fix it,should get you going again.(your
probably going to find trojan virus's).get ad aware and
spybot search and destroy FREE from
www.download.com if you get it going again
download those,don't forget to check for updates for 'em
before you run them.You may have to load some other
browser like netscap to get to the internet to get the
removale tools you need.

 

[Don Varnau]

This is probably being caused by third party programs- malware/parasites.

From Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions." That should allow IE to work.

You might also be able to browse and download programs from the address bar
of Windows Explorer.

Download and run Run CWShredder from
http://www.spywareinfo.com/~merijn/downloads.html
CWShredder is only about 125 KB so it could be downloaded from another
machine onto a floppy disk if necessary.

Then download, install, *update* and run both of these programs:
Ad-aware from http://www.lavasoft.de/software/adaware/
Spybot from http://security.kolla.de/ (Remove items listed in red-others are
optional.)
Both programs should be updated after installation- before use.

Security tips and other information at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

You should re-enable browser extensions after the cleanup.

Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

"cynthiac67[at]optusnet.com.au" wrote in message
news:[email protected]...

 

[Frank Saunders, MS-MVP]

I am using xp intexplor 6 and dsl.

Everytime I open explorer it come up with an error

internet Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience.

App:explore.exe
AppVer: 6.0.2800.100
ModName:unknown
Modver:0.0.0.0
Offset:001fe58d

can not browes at all as error comes up all the time.

PLEASE HELP ME

Elaine

First eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Mike Burgess]

Elaine,
The first step to resolve your problem:

Control Panel | Internet Options | General [tab]
Settings [button] | View Objects [button]

Right-click on all entries there, select: Remove
Note: "Remove" everything except for Microsoft entries. These are *not*
critical
files and you will be prompted to re-download as needed.

Control Panel | Internet Options | Advanced [tab]
Uncheck: "Enable third-party browser extensions (requires restart)"
Click Apply\Ok and restart.

If this allows IE to start, see:
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Don't forget to re-enable the "3rd browser extensions" option (if used)
Many legit applications use that option also.
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 04-15-04]
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