IE 6 error

[RJH]

Hello,
I've just started (in the last couple of days) getting an error that halts
IE cold. The error message is as follows:

"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience."

When I click for more information I get:

"Error signature
AppName:iexplorer.exe AppVer: 6.0.2900.2180 ModName:unknown
ModVer:0.0.0.0. Offset:6b6369c"

When I click for tech. info I get a TON of gibberish (I'm sure it means
something to someone), the first few lines of which are:

"Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x000000006b6369c"

I'm using WindowsXP Home on a Compaq Laptop.
Is there a way to remove and reinstall IE?
Thanks for any help you can give.

RJH

 

[Guest]

I have the same problem. Have you found a way to remove and reinstall IE?

 

[Jan Il]

Hi RJH

The "unknown" factors in error messages created in this manner often mean
you have a hijacker, malware, spyware or parasites on your system causing
this problem. Thus, in addition to running your updated anti-virus program,
you should do the following to be sure none of these are present on your
system. Although you may have already run one or more of the programs,
please do so again according to the instructions below. Be aware that some
variants of malware can replicate themselves over and over if not removed
properly. Please follow all instructions carefully to be sure your system
is thoroughly cleaned:

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Be sure to run CWShredder, AdAware and Spybot.
Download the newest version of HiJackThis here:
http://www.bleepingcomputer.com/files/hijackthis.php
(or Spybot - Search and Destroy DSO Exploit Fix 1.3.1 TX)
http://www.majorgeeks.com/download4392.html
Also be sure to use the HijackThis. Please do not post your log to this
newsgroup, but to the HiJackThis Support Forum
http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
or the Aumha HiJackThis forums
http://forum.aumha.org/viewforum.php?f=30
to allow the experts there to evaluate your log and advise you of the
necessary steps to clean your system.

Also this program searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

Also, get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
Also, with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also
From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
also ....
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)

or ........

Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip

Also.........

Courtesy of Jim Byrd -

Download Sysclean.com, from Trend Micro, here:
http://www.trendmicro.com/download/dcs.asp along with the latest pattern
file, here:
http://www.trendmicro.com/download/pattern.asp
Be sure to read the "How-to" info here:
http://www.trendmicro.com/ftp/products/tsc/readme.txt
You might also want to get Art's updater, SYS-UP.Zip, here for future
updating of these: http://home.epix.net/~artnpeg/.
(If you download and use the updater from the beginning, it will
automatically handle downloading the other files. Place them in a dedicated
folder after appropriate unzipping, and then run. This scan may take a long
time, as Sysclean is VERY extensive and thorough

and......

NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again in Safe Mode to be
sure there are no lingering items on the system.

also...........

Additional information on how to protect your PC:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Jan Il]

Hi LARK

I have the same problem. Have you found a way to remove and reinstall IE?

First, you can not uninstall IE in Windows XP. It is a core part of the
Windows XP operating system, and it *can not* be uninstalled, only repaired
or reinstalled over itself. There are specific methods for repairing and
reinstalling IE in Windows XP, and these must be done carefully to avoid
damaging the system.

Second, if indeed you have the same problem as RJH, then it is also likely
due to scumware on your system and you need to follow the suggestions I
provided for him as well to see if it helps with your problem.

Reinstalling or repairing IE will not remove any scumware from your system,
thus, it is best to run the removal process to be sure that is not the
contributing element. If not then you can safely proceed with the other
steps.

If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[RJH]

Jan,
Thanks for the info, I'll try it tonight and let you know how it goes!

RJH

 

[RJH]

The browser is up and running! 33 spy/adware type programs were found.
Thanks for the help!

RJH

 

[Jan Il]

Hi RJH

The browser is up and running! 33 spy/adware type programs were found.
Thanks for the help!

You're very welcome! Glad to hear you were able to resolve your problem.
Good job!

Thank you for posting back and letting us know what worked for you, and for
the benefit of other readers who might have a similar problem.

Jan
Smiles are meant to be shared,
that's why they're so contagious.