Help with program not loading

[Guest]

Can anyone tell me why #1 DVD Ripper will not load after installing XP
service pack 2? I have asked and asked..even asked the software developer,
and no one seems to know. I have sent Windows Error messages, and nothing..
Please help if you can.. I love this program, and would like to continue
using it. Not to mention, I paid to register it so I would have full
funcionality.. I have uninstalled the program, and re-installed it. I have
installed older versions of the software, and even installed the newest
version. I have also installed #1 DVD Ripper SE, and that doesn't work either.

Please help!!

Thanks,

Scott
(e-mail address removed)

 

[Guest]

Hello,

We need more information before we can help you with this. Do you get an
error message? Has it ever worked with SP2 installed? Did you make any
other changes at the time of installing SP2? I am assuming the program
worked fine before installing SP2 and then quit after. I am assuming that
you are able to play DVD's. I am also assuming the installation goes fine.
Give us more information.

Thanks,
John
http://www.americantechie.com

 

[Guest]

Hi John,

Sorry. Okay.. I had the program installed prior to installing SP2. It worked
perfectly, and never had any problems. I had been using it for more than a
year. I installed SP2, and now it will not load. I am assuming it does give
an error message, however I cannot tell you what it is, because since I
installed SP2 if there is an error it pops the window to send an error report
to Microsoft. I have not made any changes outside of the norm since
installing SP2. (Meaning I have not added/deleted any new/old codecs, or
other video/sound altering software/hardware. I still have the same programs,
codecs, and hardware as before.) I have Windows Media Player 9 or 10, Real
Player 10, and Cyberlink Power DVD 6, and yes, I can play DVD's (via my DVD-r
drive) on my computer with no problems at all. When I un-install, and
re-install the program, it always installs with zero errors. However, when I
try to run it, it pops the box to send an error message to Microsoft.

My PC is as follows:
Dell Demension 2300 - 1.8 Ghz Intel Celeron CPU - 1 GB SDRAM - Intel Extreme
Graphics Controller w/64 MB RAM - Soundmax Integrated Digital Audio. I am
running Microsoft Windows XP, Home Edition, 2002. Service Pack 2 was
installed seperately.

If you need more, please ask.. I will be monitoring the group while I work..