Help: Vista Blue Screen in Continuous Loop

  • Thread starter *~* Suzanne *~*
  • Start date

S

*~* Suzanne *~*

Hello everyone,

I have already posted to the "Help" boards Toshiba sends their customers to for
assistance, but feel there will more than likely be a faster reply (let alone a reply
period) related directly to my need. Here is the situation:

Am writing concerning my Toshiba laptop, Satellite A135-S4527, currently running with
Vista Home Premium. Have had previous short bouts with blue screen errors, but could
always find the fix quickly and get back to normal. Not this time, can't even get to
Windows for any length of time beyond (literally) seconds before it repeats the cycle
of "Did not shut down correctly ... choose a mode" ad infinitum like some horrible
computer version of "Groundhog's Day."
I was in the midst of finishing the installation of the latest Vista update, and had
also been installing "Alcohol 120" when the blue screen appeared with the following
message [thank heavens for digital cameras since this flashes and is gone in a
flash]:

"A problem has been detected and windows has been shut down to prevent damage to
your computer.

If this is the first time you've seen this stop error screen, restart your
computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the
stop message, disable the driver or check with the manufacturer for driver updates.
Try changing video adapters.

Check with your hardware vendor for any BIOS updates, disable BIOS memory option
such as caching or shadowing. If you need to use Safe mode to remove or disable
components, restart your computer, press F8 to select Advanced Startup options, and
then select Safe mode.

Technical Informations:

*** STOP: 0x0000007E (0xc0000001, 0x820366EF2,0x804B8A68,0xB04B8764)

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100

.......(this a part here that my cam didn't catch cause it's so fast.)"

Again, Windows won't go to safe mode since each time I select any mode, right as it
reaches Windows, this blue screen message will flash out again, then reboot all over.
Also, aside from the "7E" number series following the stop, the other numbers do
change depending on what I boot to, safe mode w/networking, etc.

Needless to say, I would prefer NOT to lose any of the data I have saved to folders.
Programs do not matter as I can always reload them. Granted, that's a PITA, but
losing data is worse. Silly me, was just about to save everything back to my second
hard drive, grrrrr, danged hindsight! *sigh*

Please, is there anything I can do to recover from this mess?

Suzanne
 
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M

Malke

*~* Suzanne *~* said:
Hello everyone,

I have already posted to the "Help" boards Toshiba sends their customers
to for assistance, but feel there will more than likely be a faster reply
(let alone a reply period) related directly to my need. Here is the
situation:

Am writing concerning my Toshiba laptop, Satellite A135-S4527, currently
running with Vista Home Premium. Have had previous short bouts with blue
screen errors, but could always find the fix quickly and get back to
normal. Not this time, can't even get to Windows for any length of time
beyond (literally) seconds before it repeats the cycle of "Did not shut
down correctly ... choose a mode" ad infinitum like some horrible computer
version of "Groundhog's Day." I was in the midst of finishing the
installation of the latest Vista update, and had also been installing
"Alcohol 120" when the blue screen appeared with the following message
[thank heavens for digital cameras since this flashes and is gone in a
flash]:

"A problem has been detected and windows has been shut down to prevent
damage to
your computer.

If this is the first time you've seen this stop error screen, restart
your
computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified
in the
stop message, disable the driver or check with the manufacturer for driver
updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates, disable BIOS
memory option
such as caching or shadowing. If you need to use Safe mode to remove or
disable components, restart your computer, press F8 to select Advanced
Startup options, and then select Safe mode.

Technical Informations:

*** STOP: 0x0000007E (0xc0000001, 0x820366EF2,0x804B8A68,0xB04B8764)

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100

.......(this a part here that my cam didn't catch cause it's so fast.)"

Again, Windows won't go to safe mode since each time I select any mode,
right as it reaches Windows, this blue screen message will flash out
again, then reboot all over. Also, aside from the "7E" number series
following the stop, the other numbers do change depending on what I boot
to, safe mode w/networking, etc.

Needless to say, I would prefer NOT to lose any of the data I have saved
to folders. Programs do not matter as I can always reload them. Granted,
that's a PITA, but losing data is worse. Silly me, was just about to save
everything back to my second hard drive, grrrrr, danged hindsight! *sigh*

The issue is probably caused by Alcohol 120. This sort of thing has happened
with it (and other drive virtualization programs like Daemon Tools) before.
If you've neglected to back up your data, I would retrieve it first. That
way no matter what happens you're covered. As long as the hard drive is
physically viable (and I see no reason to believe it isn't in your case),
you can get the data off even when you can't boot into Windows. I'll put
the data retrieval suggestions at the end of this post.

Once your data is safe, use your Vista install DVD to do a System Restore to
before you installed Alcohol 120.

How to run System Restore from the Vista DVD repair options:
http://www.bleepingcomputer.com/tutorials/tutorial142.html
http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/
http://support.microsoft.com/kb/940765

If that's not possible, see the other Repair options here:

Repair Vista - http://vistasupport.mvps.org/windows_vista_repair_options.htm
Repair A Vista Installation Using The Upgrade Option Of The Vista DVD -
http://tinyurl.com/3b7yrj
Repair Windows Vista using Startup Repair -
http://www.bleepingcomputer.com/tutorials/tutorial148.html
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

For people who only have a restore image and not a real Vista DVD - Windows
Vista Recovery Disc Download:
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

If all else fails, sadly you'll need to do a restore to factory condition.
Make sure to create Restore Points, data backups, and consider purchasing
an external hard drive and an imaging program like Acronis True Image so
that recovery from these sorts of traumas is easy and quick.

1. Pull the drive and slave it in a computer running a working install of
XP/Vista. Depending on the target drive's characteristics, you may need a
drive adapter; i.e., laptop-to-IDE or a SATA controller card, etc. A
usb/firewire external drive enclosure works very well, too. Use the working
Windows Explorer to copy the data to the rescue system's hard drive and
then burn the data to cd or dvd.

2. Since you have a laptop, if you have an external hard drive but no second
computer, you could also boot the target computer with either a Bart's PE
or a Linux live cd such as Knoppix and save the data that way.

I'd certainly have some conversation with Alcohol 120's tech support or
their user forums about its compatibility with Vista SP1 before installing
it again.

Malke
 
S

Suzywoo2

Malke,

Thank you so much for all of the information you gathered and posted for me
concerning this issue! Between your kind assistance and a gentleman over on
the Toshiba help boards [WUGNET], I actually feel as though there's a bit of
light now at the end of the Vista rainbow ... no thanks to Alcohol 120.

I do find it rather interesting how many times Alcohol 120 came up when I
was trying (in vain obviously) to find results myself. Guess it is tied to
the "STOP" driver codes. I will most certainly use another program to do the
things I expected it to do, and without a doubt will be writing to their main
company "the old fashioned way" to get their attention; e-mail only seems to
bring bounce back replies and usually some unrelated form letter. Perhaps a
burning disk attached to the letter would be too much? *g*

Again, I thank you. Am sure this task will stress me out just a tad, never
having had anything along these lines before, but the educated assistance
will carry me through.

Warm Regards ~ Suzanne


Malke said:
*~* Suzanne *~* said:
Hello everyone,

I have already posted to the "Help" boards Toshiba sends their customers
to for assistance, but feel there will more than likely be a faster reply
(let alone a reply period) related directly to my need. Here is the
situation:

Am writing concerning my Toshiba laptop, Satellite A135-S4527, currently
running with Vista Home Premium. Have had previous short bouts with blue
screen errors, but could always find the fix quickly and get back to
normal. Not this time, can't even get to Windows for any length of time
beyond (literally) seconds before it repeats the cycle of "Did not shut
down correctly ... choose a mode" ad infinitum like some horrible computer
version of "Groundhog's Day." I was in the midst of finishing the
installation of the latest Vista update, and had also been installing
"Alcohol 120" when the blue screen appeared with the following message
[thank heavens for digital cameras since this flashes and is gone in a
flash]:

"A problem has been detected and windows has been shut down to prevent
damage to
your computer.

If this is the first time you've seen this stop error screen, restart
your
computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified
in the
stop message, disable the driver or check with the manufacturer for driver
updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates, disable BIOS
memory option
such as caching or shadowing. If you need to use Safe mode to remove or
disable components, restart your computer, press F8 to select Advanced
Startup options, and then select Safe mode.

Technical Informations:

*** STOP: 0x0000007E (0xc0000001, 0x820366EF2,0x804B8A68,0xB04B8764)

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100

.......(this a part here that my cam didn't catch cause it's so fast.)"

Again, Windows won't go to safe mode since each time I select any mode,
right as it reaches Windows, this blue screen message will flash out
again, then reboot all over. Also, aside from the "7E" number series
following the stop, the other numbers do change depending on what I boot
to, safe mode w/networking, etc.

Needless to say, I would prefer NOT to lose any of the data I have saved
to folders. Programs do not matter as I can always reload them. Granted,
that's a PITA, but losing data is worse. Silly me, was just about to save
everything back to my second hard drive, grrrrr, danged hindsight! *sigh*

The issue is probably caused by Alcohol 120. This sort of thing has happened
with it (and other drive virtualization programs like Daemon Tools) before.
If you've neglected to back up your data, I would retrieve it first. That
way no matter what happens you're covered. As long as the hard drive is
physically viable (and I see no reason to believe it isn't in your case),
you can get the data off even when you can't boot into Windows. I'll put
the data retrieval suggestions at the end of this post.

Once your data is safe, use your Vista install DVD to do a System Restore to
before you installed Alcohol 120.

How to run System Restore from the Vista DVD repair options:
http://www.bleepingcomputer.com/tutorials/tutorial142.html
http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/
http://support.microsoft.com/kb/940765

If that's not possible, see the other Repair options here:

Repair Vista - http://vistasupport.mvps.org/windows_vista_repair_options.htm
Repair A Vista Installation Using The Upgrade Option Of The Vista DVD -
http://tinyurl.com/3b7yrj
Repair Windows Vista using Startup Repair -
http://www.bleepingcomputer.com/tutorials/tutorial148.html
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

For people who only have a restore image and not a real Vista DVD - Windows
Vista Recovery Disc Download:
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

If all else fails, sadly you'll need to do a restore to factory condition.
Make sure to create Restore Points, data backups, and consider purchasing
an external hard drive and an imaging program like Acronis True Image so
that recovery from these sorts of traumas is easy and quick.

1. Pull the drive and slave it in a computer running a working install of
XP/Vista. Depending on the target drive's characteristics, you may need a
drive adapter; i.e., laptop-to-IDE or a SATA controller card, etc. A
usb/firewire external drive enclosure works very well, too. Use the working
Windows Explorer to copy the data to the rescue system's hard drive and
then burn the data to cd or dvd.

2. Since you have a laptop, if you have an external hard drive but no second
computer, you could also boot the target computer with either a Bart's PE
or a Linux live cd such as Knoppix and save the data that way.

I'd certainly have some conversation with Alcohol 120's tech support or
their user forums about its compatibility with Vista SP1 before installing
it again.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
 
M

Malke

Suzywoo2 said:
Malke,

Thank you so much for all of the information you gathered and posted for
me concerning this issue! Between your kind assistance and a gentleman
over on the Toshiba help boards [WUGNET], I actually feel as though
there's a bit of light now at the end of the Vista rainbow ... no thanks
to Alcohol 120.

I do find it rather interesting how many times Alcohol 120 came up when I
was trying (in vain obviously) to find results myself. Guess it is tied to
the "STOP" driver codes. I will most certainly use another program to do
the things I expected it to do, and without a doubt will be writing to
their main company "the old fashioned way" to get their attention; e-mail
only seems to bring bounce back replies and usually some unrelated form
letter. Perhaps a burning disk attached to the letter would be too much?
*g*

Again, I thank you. Am sure this task will stress me out just a tad, never
having had anything along these lines before, but the educated assistance
will carry me through.

I'm quite sure you can do this if you take it slowly, patiently, and calmly.
As I said, this is not a surprise issue with Alcohol 120 and there have
been similar issues with Daemon Tools. I understand the reasons for wanting
drive virtualization, but I find that in practice doing this can be iffy.

Post back if you need more help. Remember, get your data first. Then the
worst that will happen is that you need to do a factory restore. That's a
bit of a pain but not nearly as ugly as losing all your special stuff.

Be of stout heart.

Malke
 
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S

Suzywoo2

Malke said:
I'm quite sure you can do this if you take it slowly, patiently, and calmly.
As I said, this is not a surprise issue with Alcohol 120 and there have
been similar issues with Daemon Tools. I understand the reasons for wanting
drive virtualization, but I find that in practice doing this can be iffy.

Post back if you need more help. Remember, get your data first. Then the
worst that will happen is that you need to do a factory restore. That's a
bit of a pain but not nearly as ugly as losing all your special stuff.

Be of stout heart.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

Hello Malke!

Just wanted to write back to fill you in on what happened with my Toshiba,
post-Alcohol 120's blue screen nightmare. I know how often it might feel as
though the work you folks do online isn't appreciated, many times because a
lot of people simply don't know how to find their way back to the posts ...
and as for the rest, it's not for me to assume.

Thanks to your excellent information, I am more than pleased to say this is
being sent via my laptop, without any loss whatsoever to my data or programs
-- other than the loss of Alcohol, which is no loss of course. I was able to
restore to a previous save point from a few days before the event, all made
so much easier (not to mention cheaper!) with your list of helpful sites and
support. Being disabled in this present economy makes taking my computer in
somewhere completely impossible, even with the supposed "economic stimulation
checks." (Explain to me why folks with low income get the smallest checks -
LOL!) Anyway, thank you so much for everything!

I used to do an informative and fun-filled newszine online, and once I am
able & well enough to get back to it, your company will be mentioned in my
helpful links section for people living in your area to utilize. Hope it
brings you a return on the blessings you've given me.

Big hugs & lots of thanks,

Suzanne
 

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