blue screen help.

[matthew emmett]

over the last 4 weeks i have been getting the blue screen. codes are STOP:
0X000000D1 (0X806A45ED, 0X00000002, 0X00000008, 0X806A4ED) windows vista home
premium. intel core quad 2.40ghz 32bit os. if my pc is left idol its fine and
no blue screens. it when i start to play games and music. the computer is
only 9 weeks old it was made up for me from a small shop. i took the pc back
to them last week and i was told it may be some vista update that i
downloaded. i have now got my pc back home and i have the same blue screen
problems. please can some one help me.

 

[Rick Rogers]

Hi,

A 0xD1 stop error usually means a driver fault, but could also be bad memory
or an out of date BIOS. Your system builder should be the one to resolve
this, as the machine is only a few weeks old. Things to check:

- Run the memory diagnostic tool (just type it into the search line to find
it)
- Check with the motherboard manufacturer for a BIOS update
- Check with the motherboard manufacturer for a chipset update
- Run msinfo32 and check for conflicts
- If a dump file is being created, have it analyzed (I can help you with
this)

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[matthew emmett]

hi thank`s for the reply. the windows memory diagnostics test dont seem to
be working. i have ran this test now for more then 5 times. the problem is
when the test when it gets to 23% overall test status 11% it just stops. i
then have to reboot. regarding the motherbord i have a asus P5N32-E SLI ATM
nforce 680i sli i dont know that much about where to get the driver updates
from. could you please help me to get the right links.
the msinfo32 i did have a look at this i did not seem to see any problems..
but i may be wrong. again thaks for all your time.

 

[matthew emmett]

hi thank`s for the reply. the windows memory diagnostics test dont seem to
be working. i have ran this test now for more then 5 times. the problem is
when the test when it gets to 23% overall test status 11% it just stops. i
then have to reboot. regarding the motherbord i have a asus P5N32-E SLI ATM
nforce 680i sli i dont know that much about where to get the driver updates
from. could you please help me to get the right links.
the msinfo32 i did have a look at this i did not seem to see any problems..
but i may be wrong. the dump file how can i do this. again thaks for all your time.

 

[Malke]

hi thank`s for the reply. the windows memory diagnostics test dont seem to
be working. i have ran this test now for more then 5 times. the problem is
when the test when it gets to 23% overall test status 11% it just stops.

Well, you've gotten your answer then for gracious' sakes. The hardware is
bad. The machine is only a few weeks old. TAKE IT BACK! This is not rocket
science. The machine is faulty and it is under warranty. It will not heal
itself and you paid for a working computer.

Malke

 

[Rick Rogers]

Hi Matthew,

As Malke has stated, you have a definite hardware problem and it isn't going
to be fixed by a software solution. Take it back to the builder

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com