help & support


A

ann dean

i am running windows xp which was already on the computer when i bought
it... i accidently unistalled a program from my computer called pchealt..
now i cannot access the help & support .. i get an error message saying that
it cannot locate file helpctr.exe.. also i cannot do a system restore...
will i have to restore my computer or is there a way i can get it back

please send me an email at (e-mail address removed)
 
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U

Unknown

Try going to control panel ---administrative tools---services ----make sure
help and support is enabled and started---then, highlight by clicking on help
and support and on the left side click 'restart'.
As for restore, shut it off, reboot and turn it back on. This will have the
effect of getting rid of a corrupt restore file.
 
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C

Carey Frisch [MVP]

Repairs Windows XP's Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

[Courtesy of Doug Knox, MS-MVP]

If the above repair does not work:

Go to Start > Run and type in: helpctr -regserver

To reinstall Help and Support:

Go to C:\Windows\inf\pchealth.inf.
Right-click and choose install. Have your XP CD available.

Note: The folder is hidden by default. Go to Start > Run and type in:
control folders. View: Show hidden files and folders and uncheck
"Hide extensions for known file types".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-------------------------------------------------------------------------------------


| i am running windows xp which was already on the computer when i bought
| it... i accidently unistalled a program from my computer called pchealt..
| now i cannot access the help & support .. i get an error message saying that
| it cannot locate file helpctr.exe.. also i cannot do a system restore...
| will i have to restore my computer or is there a way i can get it back
 

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