Help!! Service Pack issue?

[Dena]

Awhile ago I downloaded some of the service packs from
Microsoft. After it was completed, when I would log onto
the net it would start at 115.2 kbps then after the home
page would completely pop up it would disconnect. I would
then log back on and it would start back up at 28.8 kbps
( which that is what I am supposed to be at) well now it
kicks me off after being logged on for 30 seconds or
less. I earlier posted this and someone replied with " If
you downloaded Q811493, remove it". Well I did that,
rebooted, and changed my maximum port speed to 38400. I
am still not able to log on for longer than 30 sec. Can
someone please reply with some more input. I am now at a
complete loss.

 

[Shain Wray [MSFT]]

Hello Dena,

Microsoft Updates do not normally cause problems like this, however it is
not impossible. Please try the following troubleshooting steps using the
MSCONFIG tool to make sure it is not just another program running on the
background on your system causing a conflict.-

A) Go to Start\Run and type
MSCONFIG <OK>
B) In MSConfig, choose "Selective Startup"
C) Remove all check boxes and click "OK" and "Yes" to reboot.
Then test our issue.
D) If you don't see the problem at this point, check all except "System
Services" and "Startup Items", click "OK" and "Yes".
Reboot then test our issue.
E) If you don't see the problem at this point, check all except "System
Services", click "OK" and "Yes".
Reboot and then test our issue.
F) If the problem returns, it is due to a Startup Item. If not, it is a
Service.
For Services:
G) Click the Services tab and check the box for "Hide all Microsoft
Services."
H) Enable SOME of the disabled items, click "OK" and "Yes".
Reboot, then test our issue.
For Startup Items:
I) Click the Startup tab and enable SOME of the disabled items, click "OK"
and "Yes".
Reboot, then test our issue.
J) Repeat until you track down the offending component.

Best regards,
--
Shain Wray
Microsoft PSS Security Team

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