Help - Photosmart HP 5180 won't install

[Bamagirl33]

Somehow I removed my printer from my compter (not sure what I did). Anyway,
I've tried to reinstall, with no luck. The disk I have doesn't work with
Vista, so I have gone to the HP website to download info. It downloads, but
it stops when it tries to install. It says "fatal error". Any suggestions?

 

[Alan Morris [MSFT]]

Is the print spooler service running? If it is not, that would explain why
you do not see any printers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Bamagirl33]

The printer spooler service is running. I just checked.
Thanks

 

[Guest]

Somehow I removed my printer from my compter (not sure what I did).
Anyway,
I've tried to reinstall, with no luck. The disk I have doesn't work with
Vista, so I have gone to the HP website to download info. It downloads,
but
it stops when it tries to install. It says "fatal error". Any suggestions?

I have had a lot of install and random printing problems with my 8180. I
decided to do a clean install of Windows on a new hard drive and install the
OS the antivirus then the printer before installing any applications, no
proplems at all. When I first tried to install on my system the install data
rate was very low. I got the fatal error message. The message was due to the
install program timing out waiting for the printer. When I installed on a
fresh copy of Windows the indidcated data rate was about ten times faster
than on the old install.

Bob