G
Guest
I know some about computers but by no means am I a computer wiz. A couple of
days ago, I renewed my spyware subscription and antivirus. After running a
complete sweep, I quarantined cookies & viruses. Said I needed to restart
computer to finish quarantine. After restarting computer, it would not allow
me to open any programs, access the internet- nothing!! I then rolled back
to an hour before I performed the sweep, hoping this would fix it! However,
then after the black windows screen it would take me to the hp recovery
screen. I tried to enter safe mode- nothing. Now my computer turns on but
does nothing! Is there any way to retrieve my files & pictures from my hard
drive or has my computer crashed? Any help would be appreciated.
days ago, I renewed my spyware subscription and antivirus. After running a
complete sweep, I quarantined cookies & viruses. Said I needed to restart
computer to finish quarantine. After restarting computer, it would not allow
me to open any programs, access the internet- nothing!! I then rolled back
to an hour before I performed the sweep, hoping this would fix it! However,
then after the black windows screen it would take me to the hp recovery
screen. I tried to enter safe mode- nothing. Now my computer turns on but
does nothing! Is there any way to retrieve my files & pictures from my hard
drive or has my computer crashed? Any help would be appreciated.