Help me Please

[.::James-J::.]

Ok

I got an update last night from Microsoft updating my machine - woohoo until
I rebooted then I seemed to lose all ability to view webpages. MSN
Messenger/Live Msgr still works but IE and Firefox no longer connect to
pages. Net Diagnostic doesnt work as it tells me everything is fine.

Please help

thanks

J

 

[Milt]

James,

There are several suggestions about correcting your problem at
http://www.microsoft.com/windowsxp/...=microsoft.public.windowsupdate&lang=en&cr=US

Milt

 

[Gordon]

Ok

I got an update last night from Microsoft updating my machine - woohoo
until
I rebooted then I seemed to lose all ability to view webpages. MSN
Messenger/Live Msgr still works but IE and Firefox no longer connect to
pages. Net Diagnostic doesnt work as it tells me everything is fine.

Please help

thanks

J

Uninstall each update in turn until you find the culprit.....

 

[Gerry]

James

What version of Internet Explorer are you using?

Check whether the updates failed or were successful.

Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History and click on the Failed Icon
(if any) in the Status Column. What does it say for the failed update??

What update were involved?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[.::James-J::.]

I have uninstalled all updates that came down last night - still no joy

 

[.::James-J::.]

Hi Gerry

Its Internet Explorer 7 Version7.0.5730.11 on A windows Xp Pro SP2 Media
Centre O/S

When in the Windows Update section - whihc has been slighlty screwed by Sony
Vaio Customisation which made following yoru instructions difficult - it also
says "i need to connect to the internet" when i go into the windows update
section.

However I was able to find a fuller diagnostic tool that failed under two
reasons:

IPAddress = 192.168.2.27 (FAILED)
Pinging 192.168.2.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

IP Address [00000004] Intel(R) PRO/Wireless 3945ABG Network Connection
FAILED
IPAddress = 192.168.2.27 (FAILED)
Pinging 192.168.2.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

However I have a feeling that this is a symptom of a bigger problem as both
networks have dynamically assigned IP addresses rather than fixed.

I have now uninstalled all updates that came down from the net last night to
no avail.

I am going to attempt a system restore back to yesterday evening to see if
that brings back anything.

 

[Gerry]

James

Is your internet connection through a router? Power off the router wait
10 minutes and reconnect?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Hi Gerry

Its Internet Explorer 7 Version7.0.5730.11 on A windows Xp Pro SP2
Media Centre O/S

When in the Windows Update section - whihc has been slighlty screwed
by Sony Vaio Customisation which made following yoru instructions
difficult - it also says "i need to connect to the internet" when i
go into the windows update section.

However I was able to find a fuller diagnostic tool that failed under
two reasons:

IPAddress = 192.168.2.27 (FAILED)
Pinging 192.168.2.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

IP Address [00000004] Intel(R) PRO/Wireless 3945ABG Network Connection
FAILED
IPAddress = 192.168.2.27 (FAILED)
Pinging 192.168.2.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

However I have a feeling that this is a symptom of a bigger problem
as both networks have dynamically assigned IP addresses rather than
fixed.

I have now uninstalled all updates that came down from the net last
night to no avail.

I am going to attempt a system restore back to yesterday evening to
see if that brings back anything.

James

What version of Internet Explorer are you using?

Check whether the updates failed or were successful.

Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History and click on the Failed
Icon (if any) in the Status Column. What does it say for the failed
update??

What update were involved?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[.::James-J::.]

Yea that was the first thing i did. But if it was a router issue - why can I
still use MSN messenger?

I have also tried it on my home and work network - (where I am accessing the
internet from currently) to no avail.

I have uninstalled all updates

I tried rolling back to two system restore points from this week - that
didnt help either - the system would not restore.

I have tried installing norton 360 - that crashes and is unrecoverable so
wont get past teh configuring for my needs stage - so that was a waste of
time.

any more suggestion gratefully recieved. . .

James

Is your internet connection through a router? Power off the router wait
10 minutes and reconnect?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Hi Gerry

Its Internet Explorer 7 Version7.0.5730.11 on A windows Xp Pro SP2
Media Centre O/S

When in the Windows Update section - whihc has been slighlty screwed
by Sony Vaio Customisation which made following yoru instructions
difficult - it also says "i need to connect to the internet" when i
go into the windows update section.

However I was able to find a fuller diagnostic tool that failed under
two reasons:

IPAddress = 192.168.2.27 (FAILED)
Pinging 192.168.2.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

IP Address [00000004] Intel(R) PRO/Wireless 3945ABG Network Connection
FAILED
IPAddress = 192.168.2.27 (FAILED)
Pinging 192.168.2.27 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.2.27:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

However I have a feeling that this is a symptom of a bigger problem
as both networks have dynamically assigned IP addresses rather than
fixed.

I have now uninstalled all updates that came down from the net last
night to no avail.

I am going to attempt a system restore back to yesterday evening to
see if that brings back anything.

James

What version of Internet Explorer are you using?

Check whether the updates failed or were successful.

Select, Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History and click on the Failed
Icon (if any) in the Status Column. What does it say for the failed
update??

What update were involved?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~




..::James-J::. wrote:
Ok

I got an update last night from Microsoft updating my machine -
woohoo until I rebooted then I seemed to lose all ability to view
webpages. MSN Messenger/Live Msgr still works but IE and Firefox no
longer connect to pages. Net Diagnostic doesnt work as it tells me
everything is fine.

Please help

thanks

J

 

[Elmo]

Ok

I got an update last night from Microsoft updating my machine - woohoo until
I rebooted then I seemed to lose all ability to view webpages. MSN
Messenger/Live Msgr still works but IE and Firefox no longer connect to
pages. Net Diagnostic doesn't work as it tells me everything is fine.

Please help

thanks

Click Start, Run, type:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

 

[.::James-J::.]

Thanks for that elmo

I have tried both solutions you suggested and neither seem to have worked