Windows Update will not work for me

[delcash]

I update windows manually (not auto updates) and last night I tried to
update (it's been a while) ... but I tried several times and each time the
windows update websote scans my computer and then this error message pops up:
"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help solve the problem."

I tried several of the "options below" and none worked. Can someone please
help me update windows?

 

[PA Bear [MS MVP]]

[crosspost to Windows Update newsgroup]

Please state your full Windows version (e.g., WinXP SP3) when posting to a
MS newsgroup.

I update windows manually (not auto updates) and last night I tried to
update (it's been a while)...

Is Automatic Updates enabled? Why has it "been a while"?

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

However, there is a very good chance are that you are seeing the affects of
a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

 

[delcash]

"1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx"

Ran it. I am clean.

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

Ran it, nothing found.

[crosspost to Windows Update newsgroup]

Please state your full Windows version (e.g., WinXP SP3) when posting to a
MS newsgroup.

I update windows manually (not auto updates) and last night I tried to
update (it's been a while)...

Is Automatic Updates enabled? Why has it "been a while"?

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

However, there is a very good chance are that you are seeing the affects of
a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I update windows manually (not auto updates) and last night I tried to
update (it's been a while) ... but I tried several times and each time the
windows update websote scans my computer and then this error message pops
up: "The website has encountered a problem and cannot display the page you
are trying to view. The options provided below might help solve the
problem."

I tried several of the "options below" and none worked. Can someone please
help me update windows?

 

[PA Bear [MS MVP]]

Carry on.

"1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx"

Ran it. I am clean.

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

Ran it, nothing found.

[crosspost to Windows Update newsgroup]

Please state your full Windows version (e.g., WinXP SP3) when posting to
a
MS newsgroup.

I update windows manually (not auto updates) and last night I tried to
update (it's been a while)...

Is Automatic Updates enabled? Why has it "been a while"?

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

However, there is a very good chance are that you are seeing the affects
of
a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I update windows manually (not auto updates) and last night I tried to
update (it's been a while) ... but I tried several times and each time
the
windows update websote scans my computer and then this error message
pops
up: "The website has encountered a problem and cannot display the page
you
are trying to view. The options provided below might help solve the
problem."

I tried several of the "options below" and none worked. Can someone
please
help me update windows?

 

[delcash]

I carried on as afar as I could ... until the next step where the link said
do not post here until you have installed all updates (which is what I was
trying to do) ... I could not go on...

....I spoke at long length witha level-2 tech at Microsoft and he gradually
and methodically resoolved the problem ... seems a copule of files were
corrupted. So problem is solved. And I have no malware etc.

Carry on.

"1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx"

Ran it. I am clean.

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

Ran it, nothing found.

[crosspost to Windows Update newsgroup]

Please state your full Windows version (e.g., WinXP SP3) when posting to
a
MS newsgroup.

I update windows manually (not auto updates) and last night I tried to
update (it's been a while)...

Is Automatic Updates enabled? Why has it "been a while"?

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

However, there is a very good chance are that you are seeing the affects
of
a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

delcash wrote:
I update windows manually (not auto updates) and last night I tried to
update (it's been a while) ... but I tried several times and each time
the
windows update websote scans my computer and then this error message
pops
up: "The website has encountered a problem and cannot display the page
you
are trying to view. The options provided below might help solve the
problem."

I tried several of the "options below" and none worked. Can someone
please
help me update windows?

 

[PA Bear [MS MVP]]

I carried on as afar as I could ... until the next step where the link

said
do not post here until you have installed all updates...

That's not what the instructions at
http://aumha.net/viewtopic.php?f=30&t=4075 said. (I know because I wrote
them.) Not making an effort to keep the machine fully-patched prior to
getting infected and not being able to install updates after getting
infected are not the same things.

...And I have no malware etc.

Uh-huh... What caused the problem? How do you know that the problem isn't
going to return after the next reboot?

I carried on as afar as I could ... until the next step where the link
said
do not post here until you have installed all updates (which is what I was
trying to do) ... I could not go on...

...I spoke at long length witha level-2 tech at Microsoft and he gradually
and methodically resoolved the problem ... seems a copule of files were
corrupted. So problem is solved. And I have no malware etc.

Carry on.

"1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx"

Ran it. I am clean.

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

Ran it, nothing found.



:

[crosspost to Windows Update newsgroup]

Please state your full Windows version (e.g., WinXP SP3) when posting
to
a
MS newsgroup.

I update windows manually (not auto updates) and last night I tried to
update (it's been a while)...

Is Automatic Updates enabled? Why has it "been a while"?

You receive a "Windows Update has encountered an error and cannot
display
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

However, there is a very good chance are that you are seeing the
affects
of
a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the
requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling
1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

delcash wrote:
I update windows manually (not auto updates) and last night I tried to
update (it's been a while) ... but I tried several times and each time
the
windows update websote scans my computer and then this error message
pops
up: "The website has encountered a problem and cannot display the page
you
are trying to view. The options provided below might help solve the
problem."

I tried several of the "options below" and none worked. Can someone
please
help me update windows?

 

[delcash]

Uh-huh... What caused the problem? How do you know that the problem isn't
going to return after the next reboot?

The problem was caused by a few XP files that had been corrupted. They have
been fixed by the microsoft tech. It took about 3 hours of going over various
steps to locate the root of the rpoblem. We rebooted twice after the last fix
and everything is fine now. If else anyone is fortunate enough to reach to a
level 2 Microsoft tech to solve his or her problem, she/he wil see how
capable and nice these people are.