Help! Lost both DVD drives

[JeffG]

I went to install some new software and found that both my DVD drives
had disappeared (DVD-ROM and DVD-RW). Both showed an exclamation mark in
Device Manager and the problem was listed as "Failed to load device
driver. Driver may be corrupted or missing (Code 39)".

I'm not sure when this happened as I have not used CD's for a couple of
weeks (or more).

Following the troubleshooter did not help in any way - so I'm looking
for help here. Please!

 

[Ramesh, MS-MVP]

CD-ROM access is missing and messages cite error code 31, code 32, code 19,
code 39, or code 41 after you remove Easy CD Creator in Windows XP:
http://support.microsoft.com/kb/314060/

CD Recording Software Will Cause Windows to Become Unstable" Error Message
When You Start Windows
http://support.microsoft.com/?kbid=315345

The following registry fix automates Q315345
http://www.aumha.org/downloads/cdgone.zip

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I went to install some new software and found that both my DVD drives
had disappeared (DVD-ROM and DVD-RW). Both showed an exclamation mark in
Device Manager and the problem was listed as "Failed to load device
driver. Driver may be corrupted or missing (Code 39)".

I'm not sure when this happened as I have not used CD's for a couple of
weeks (or more).

Following the troubleshooter did not help in any way - so I'm looking
for help here. Please!

 

[JeffG]

CD-ROM access is missing and messages cite error code 31, code 32, code 19,
code 39, or code 41 after you remove Easy CD Creator in Windows XP:
http://support.microsoft.com/kb/314060/

CD Recording Software Will Cause Windows to Become Unstable" Error Message
When You Start Windows
http://support.microsoft.com/?kbid=315345

The following registry fix automates Q315345
http://www.aumha.org/downloads/cdgone.zip

Many thanks. The first reference fixed my problem.

 

[Ramesh, MS-MVP]

You're welcome!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

CD-ROM access is missing and messages cite error code 31, code 32, code
19,
code 39, or code 41 after you remove Easy CD Creator in Windows XP:
http://support.microsoft.com/kb/314060/

CD Recording Software Will Cause Windows to Become Unstable" Error Message
When You Start Windows
http://support.microsoft.com/?kbid=315345

The following registry fix automates Q315345
http://www.aumha.org/downloads/cdgone.zip

Many thanks. The first reference fixed my problem.