Help! Fax console crashes when viewing sent items

[Adrian J]

Hi there

Win XP fax console crashes when trying to view the sent items. I had to
rebuild the computer and neglected to copy the sent messages folder.

since the rebuild i have faxes in the sent folder that i can see in
explorer (in docs and settings/ allusers/ windows/msfax) but i can only
view half the files.

very odd.

Any ideas?

Thanks

Adrian

 

[Russ Valentine [MVP-Outlook]]

What do you mean you can view half of the files? Where?

 

[Adrian J]

I can see the files if i go to the default folder where they are stored
in XP i.e. c:\Documents and settings\All Users\Windows\MSFax.

I can see all of the icons, hwoever when i click on some fo them they
can not be loaded into picture and fax viewer.

in MS Fax, whenever i click on the sent folder MSFax crashes, I send
the error report but get nothing back from OCA.

Adrian

 

[Russ Valentine [MVP-Outlook]]

What is the extension on these files?
It should be TIF. If so, what is your file association for TIF files?

 

[Adrian J]

all files have a tif extension. the association is still into ms
picture and fax viewer as it should be.

 

[Russ Valentine [MVP-Outlook]]

State the error message.