R
Rod
Hi there.
I sent a somewhat plaintive request for help a couple of
weeks back ... about being unable to conduct video/audio
conversations in either Windows/MSN messenger. Not a hit
or reply ever since... I wish someone out there had the
answers.
Like technical snags of any kind, it's been hard for me
to troubleshoot this one because there are so many
factors in play ... a service pack upgrade, switching
from a cable internet provider to an ADSL service,
installation/de-installation/and re-installation of
sundry applications ... apart from wiping the whole slate
clean and starting all over again, where do you start?
I've since heard on my own from from a brother who's a
Microsoft trained engineer working for CREO, that my new
ADSL service might be filtering my connection in a way
that inhibits video/audio traffic. I've yet to here from
them on those concerns.
A couple of smart MCSE friends I also correspond with
both kind of agree... and also suggest that having SP2
(with its firewall) could be working at cross-purposes
with my Linksys wireless router (which also works as a
firewall)... and that I should deep-six the former. Does
that make sense? In any event, I've uninstalled SP2 and
have yet to test Messenger again.
I just wish somebody from Microsoft could reply with a
definitive answer.
Surely I'm not the only guy on the planet with this
common home setup who's experienced the same teething
pains. I KNOW this technology works. It just isn't for
me, and I sure wish it would.
Thanks, in advance, to anybody who can help.
Best regards,
Rod in Victoria, BC
Subject: No Video Conversations in MSN/Windows Messenger
From: "Rod" <[email protected]>
Sent: 2/14/2005 7:47:57 AM
Hi. I'm am getting very frustrated troubleshooting an
inability to connect video/audio conversations in either
Windows Messenger 4.7 or MSN Messenger 6.2.
I have a P4 notebook with Windows XP Home SP2 and Windows
firewall enabled; a home wireless environment using a
Linksys router, connected to our ISP (Telus.net) with
high speed ADSL modem. My webcam is a Logitech Quickcam
for Notebooks Pro, which tests out offline in both audio
and video, and with successful A/V conversations using
Yahoo Messenger.
Two things: I recently switched from a cable ISP to Telus
ADSL, and all Internet access/email service run just
fine. Secondly, my sons in Alberta and Ontario preferred
MSN Messenger so I uninstalled Yahoo and loaded the
latest verions of both MSN and Windows Messenger.
Either Messenger connects to them as Contacts and we can
send typed chat messages. When we initiate or accept
video conversations however, the Status shows ...
Connecting ... but ít doesn't. Windows Messenger gives
me a message: "Network not available, please try later."
MSN Messenger just doesn't connect, and gives a text line
saying the Video conversation has terminated.
My ISP Tech Support says it's not a network or bandwidth
issue and everything seems fine at their end.
I've looked at other bulletin boards and have seen
various takes on this problem. I have tried everything:
reloading XP and SP2; removing and reinstalling Logitech
camera software; removing and reinstalling Windows/MSN
Messenger; ensuring my firewall has appropriate
exceptions ... still nothing. Everthing tests out ok and
everything works except video/audio conversations. Same
failure mode in both cases.
All things being equal, this should work. How come it
doesn't? Is there something I'm overlooking?
Thanks,
Rod B. Frustrated in Victoria, BC.
I sent a somewhat plaintive request for help a couple of
weeks back ... about being unable to conduct video/audio
conversations in either Windows/MSN messenger. Not a hit
or reply ever since... I wish someone out there had the
answers.
Like technical snags of any kind, it's been hard for me
to troubleshoot this one because there are so many
factors in play ... a service pack upgrade, switching
from a cable internet provider to an ADSL service,
installation/de-installation/and re-installation of
sundry applications ... apart from wiping the whole slate
clean and starting all over again, where do you start?
I've since heard on my own from from a brother who's a
Microsoft trained engineer working for CREO, that my new
ADSL service might be filtering my connection in a way
that inhibits video/audio traffic. I've yet to here from
them on those concerns.
A couple of smart MCSE friends I also correspond with
both kind of agree... and also suggest that having SP2
(with its firewall) could be working at cross-purposes
with my Linksys wireless router (which also works as a
firewall)... and that I should deep-six the former. Does
that make sense? In any event, I've uninstalled SP2 and
have yet to test Messenger again.
I just wish somebody from Microsoft could reply with a
definitive answer.
Surely I'm not the only guy on the planet with this
common home setup who's experienced the same teething
pains. I KNOW this technology works. It just isn't for
me, and I sure wish it would.
Thanks, in advance, to anybody who can help.
Best regards,
Rod in Victoria, BC
Subject: No Video Conversations in MSN/Windows Messenger
From: "Rod" <[email protected]>
Sent: 2/14/2005 7:47:57 AM
Hi. I'm am getting very frustrated troubleshooting an
inability to connect video/audio conversations in either
Windows Messenger 4.7 or MSN Messenger 6.2.
I have a P4 notebook with Windows XP Home SP2 and Windows
firewall enabled; a home wireless environment using a
Linksys router, connected to our ISP (Telus.net) with
high speed ADSL modem. My webcam is a Logitech Quickcam
for Notebooks Pro, which tests out offline in both audio
and video, and with successful A/V conversations using
Yahoo Messenger.
Two things: I recently switched from a cable ISP to Telus
ADSL, and all Internet access/email service run just
fine. Secondly, my sons in Alberta and Ontario preferred
MSN Messenger so I uninstalled Yahoo and loaded the
latest verions of both MSN and Windows Messenger.
Either Messenger connects to them as Contacts and we can
send typed chat messages. When we initiate or accept
video conversations however, the Status shows ...
Connecting ... but ít doesn't. Windows Messenger gives
me a message: "Network not available, please try later."
MSN Messenger just doesn't connect, and gives a text line
saying the Video conversation has terminated.
My ISP Tech Support says it's not a network or bandwidth
issue and everything seems fine at their end.
I've looked at other bulletin boards and have seen
various takes on this problem. I have tried everything:
reloading XP and SP2; removing and reinstalling Logitech
camera software; removing and reinstalling Windows/MSN
Messenger; ensuring my firewall has appropriate
exceptions ... still nothing. Everthing tests out ok and
everything works except video/audio conversations. Same
failure mode in both cases.
All things being equal, this should work. How come it
doesn't? Is there something I'm overlooking?
Thanks,
Rod B. Frustrated in Victoria, BC.
