G
Guest
Hi, hope someone has run into this and can provide insight to help solve.
I have a HP Pavilion 250Y Pentium 4 machine (August 2003) with 1.24GB
running XP Home SP2. Have recently acquired a video/audio/photo player
(Creative Labs Zen W) and been installing the software, etc. I get to the
point of plugging in the device to the USB port, the Install wizard searches,
identifies the need for the MTP driver and attempts to load. At that point,
it stops and gives the message related to Microsoft error code 1060:
"The specified service does not exist as an installed service"
and the computer will not recognize and connect the player.
I contacted Creative tech Support and they stated they use standard
Microsoft drivers. They suggested I try on another system and if it still
failed, the problem was the player and return it. I brought home my work
laptop (DELL running XP Professional SP2) and all worked perfectly. I've
already tried a lot of things including clearing the USB drivers from Device
Manager, clean install, etc. with no success.
Since I can't load all my CD's and other files on the work machine (mis-use
of company property and all), my question is:
What is the difference between the Home and Professional setups and how can
I get the home machine to recognize the device on the USB port (already tried
both front and back ports with no difference). Are there some standard
files (dll or otherwise) in Windows directories with "lookup" properties that
this installation needs and are maybe corrupted? If so, where would I find
clean versions to reload?
advTHANKSance for your assistance/insight.
I have a HP Pavilion 250Y Pentium 4 machine (August 2003) with 1.24GB
running XP Home SP2. Have recently acquired a video/audio/photo player
(Creative Labs Zen W) and been installing the software, etc. I get to the
point of plugging in the device to the USB port, the Install wizard searches,
identifies the need for the MTP driver and attempts to load. At that point,
it stops and gives the message related to Microsoft error code 1060:
"The specified service does not exist as an installed service"
and the computer will not recognize and connect the player.
I contacted Creative tech Support and they stated they use standard
Microsoft drivers. They suggested I try on another system and if it still
failed, the problem was the player and return it. I brought home my work
laptop (DELL running XP Professional SP2) and all worked perfectly. I've
already tried a lot of things including clearing the USB drivers from Device
Manager, clean install, etc. with no success.
Since I can't load all my CD's and other files on the work machine (mis-use
of company property and all), my question is:
What is the difference between the Home and Professional setups and how can
I get the home machine to recognize the device on the USB port (already tried
both front and back ports with no difference). Are there some standard
files (dll or otherwise) in Windows directories with "lookup" properties that
this installation needs and are maybe corrupted? If so, where would I find
clean versions to reload?
advTHANKSance for your assistance/insight.