having major problem getting online with Win XP Pro using DSI DI3635 modem

[nucleus]

modem works fine with Win98SE but when i installed
Win XP Pro, i cannot get online.

the drivers shown for the modem on Win98SE are:
esmdmp.vxd
vmm32.vxd

my cd for the modem did not contain drivers for
XP, so i downloaded new drivers and after installation,
the drivers shown on XP are:
essspk.exe
remvdsi.exe
es56tpi.sys
Modem.sys

modem diagnostics on XP show successful communications
between XP and the modem. however, when i get the
connection icon to my ISP in the system tray, the
connection disappears within about one second, with
no error message.

suggestions from several emails to my ISP have produced
no successful results.

i've disabled modem compression, ensured TCP/IP is
installed, lowered buffer settings, etc.

HELP!!!

 

[Shenan Stanley]

modem works fine with Win98SE but when i installed
Win XP Pro, i cannot get online.

the drivers shown for the modem on Win98SE are:
esmdmp.vxd
vmm32.vxd

my cd for the modem did not contain drivers for
XP, so i downloaded new drivers and after installation,
the drivers shown on XP are:
essspk.exe
remvdsi.exe
es56tpi.sys
Modem.sys

modem diagnostics on XP show successful communications
between XP and the modem. however, when i get the
connection icon to my ISP in the system tray, the
connection disappears within about one second, with
no error message.

suggestions from several emails to my ISP have produced
no successful results.

i've disabled modem compression, ensured TCP/IP is
installed, lowered buffer settings, etc.

Sounds like the support from the manufacturer for that modem went south
quickly after Windows 98. They may have 'provided' Windows XP drivers - but
given the modem was obviously released far before Windows XP - it just may
not work or be that well supported by its manufacturer.

 

[Patrick Keenan]

modem works fine with Win98SE but when i installed
Win XP Pro, i cannot get online.

the drivers shown for the modem on Win98SE are:
esmdmp.vxd
vmm32.vxd

my cd for the modem did not contain drivers for
XP, so i downloaded new drivers and after installation,
the drivers shown on XP are:
essspk.exe
remvdsi.exe
es56tpi.sys
Modem.sys

modem diagnostics on XP show successful communications
between XP and the modem. however, when i get the
connection icon to my ISP in the system tray, the
connection disappears within about one second, with
no error message.

suggestions from several emails to my ISP have produced
no successful results.

i've disabled modem compression, ensured TCP/IP is
installed, lowered buffer settings, etc.

HELP!!!

Where did you get the drivers, and what are they presented as? What does
the source say about the capability and compatibility of the driver you
downloaded? Is the source the original vendor? What does their support
say?

Sounds a lot like that modem isn't supported well, or at all, under XP.
I'm not seeing XP drivers online for that modem. You could *try*, and
possibly have better luck - or not - with Windows 2000 drivers. Remove the
hardware via Device Manager and reboot before reinstalling the newer
drivers.

I can't get to the support site right now, they seem to be having some
techinical difficulties, but try searching for drivers for your modem here:
http://www.broadxent.com/support/

You may need to register to log in and search for the drivers.

Again I can't see the site but look for archived drivers. If there aren't
any, you can do some further research on drivers for very similar modems
that use the same ESS chipset. This will *not* guarantee results, stable or
otherwise, but might get you basic modem functionality.

Your ISP has likely nothing to do with this and probably can't offer any
real help, the failure is likely at the modem driver level, and that's
really the responsibility of the original manufacturer.

Unfortunately, you may well just be in possession of a piece of "orphaned"
hardware, and may have to replace it.

HTH
-pk

 

[nucleus]

You could *try*, and possibly have better luck - or not - with Windows 2000

drivers.

GOOD SUGGESTION, THANKS. i downloaded a W2K driver for the DI3635
and it allows the modem to connect with my ISP. HOWEVER, there is
still
a problem; when i bring up IE, it will not access any ws. the left
side of
the connected icon in the tray blinks periodically but nothing else
happens.

being new to XP, i have to ask this question: is there a log file
somewhere
in XP that might have an error message about why IE cannot access the
web?

btw, i had previously tried the Broadxent ws and they no longer
support
the DI3635.

 

[Elmo]

drivers.

GOOD SUGGESTION, THANKS. I downloaded a W2K driver for the DI3635
and it allows the modem to connect with my ISP. HOWEVER, there is
still a problem; when I bring up IE, it will not access any ws. The left
side of the connected icon in the tray blinks periodically but nothing else
happens.

Being new to XP, I have to ask this question: "Is there a log file
somewhere in XP that might have an error message about why IE cannot access the
web?"

btw, I had previously tried the Broadxent ws and they no longer
support the DI3635.

Maybe it's a DNS problem.

NETSH

Click Start, Run, type:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm

 

[nucleus]

Maybe it's a DNS problem.
NETSH
Click Start, Run, type:
netsh winsock reset
Press Enter key
Restart the system

thanks, tried the above, did not help, XP would not even
show me the IE screen, guess it is time to give up this
modem.