XP Repair and Modem Problem

[Guest]

I recently had to replace my motherboard, due to a hard failure. I managed
to find the exact same manufacturers part, although without the OEM BIOS. As
expected, I had an activation error so I ran the "Repair" operation to reload
XP Home. The repair went as expected, and everything works fine except the
modem. This is the same modem that I used previously, and it installed with
no problem using the previous drivers. The modem came with a good set of
manufacturers diagnostics, which dials out and does a thorough test of the
hardware. Those diag's work fine, and the Windows diagnostics run with no
errors. There are also no conflicts or errors shown in Device Manager for
the modem or any other part. The problem is that the modem is not detected
in Network Connections, so a dial up network connection cannot be installed.
I've tried other modems, and they all have the same problem.

Any suggestions would be appreciated. I'm afraid the next logical step is
to wipe my HDD and reload from scratch, but that's not a pleasant thought.

Regards...
Mike

 

[Rich Barry]

Try uninstalling the modem from device manager. Just rt click and choose
uninstall. Restart and let XP find it again. Then try
reloading the drivers.

 

[Guest]

Thanks for the note Rich. I've done that several times, and each time the
modem is found and the drivers are re-installed successfully but it doesn't
make the modem visible in Network Connections.

Mike

 

[Guest]

Thanks for the note Rich. I've done that several times, and each time the
modem is found and the drivers are re-installed successfully but it doesn't
make the modem visible in Network Connections.

Mike

Try to run this command:
sfc /scannow and let run and finish the disk scan.
If your Modem have a Reset Button Press this for 30 Seconds or so and then
Reboot the machine and the Modem Connected to it, how the Modem connect by
the way?
Check the cable?.
HTH.
Regards,
nass

 

[db]

it's possible the issue lies
in your cmos/bios settings.

you did not mention what
kind of motherboard you acquired
or if it were brand new or possible
refurbished.

but some mobo's have settings to
allow for the use of modem's, lan's,
fax, etc..

- db
I recently had to replace my motherboard, due to a hard failure. I managed
to find the exact same manufacturers part, although without the OEM BIOS. As
expected, I had an activation error so I ran the "Repair" operation to reload
XP Home. The repair went as expected, and everything works fine except the
modem. This is the same modem that I used previously, and it installed with
no problem using the previous drivers. The modem came with a good set of
manufacturers diagnostics, which dials out and does a thorough test of the
hardware. Those diag's work fine, and the Windows diagnostics run with no
errors. There are also no conflicts or errors shown in Device Manager for
the modem or any other part. The problem is that the modem is not detected
in Network Connections, so a dial up network connection cannot be installed.
I've tried other modems, and they all have the same problem.

Any suggestions would be appreciated. I'm afraid the next logical step is
to wipe my HDD and reload from scratch, but that's not a pleasant thought.

Regards...
Mike

 

[Guest]

Hi Nass,
thanks for the post. I've tried to run the sfc/scannow command, but this
command seems to want the "Windows XP Professional" CD installed to load some
file. I'm using XP Home, so can't seem to get past this prompt.

This is an internal modem, and I've verified the cables by using the
Smartlink diagnostics. These diag's actually dial out and verify the modem
and dial tone, so I could hear the connection.

 

[Guest]

Hi db,
Thanks for the post. I've suspected the BIOS also, and tried switching
several of the settings. One of the switches is "VIA Internal Modem", and it
doesn't seem to matter how this is set. This is an ECS mobo, L7VMM2, which
is a VIA - Athlon equivalent to the original Emachines board. It's an
obsolete board, so I had to purchase a refurb. I sent a note to ECS Tech
Support, but they've not responded.

I borrowed a HDD and installed a fresh load of XP Home, and it appears the
problem is not there for a full fresh load of XP. I didn't load all the
drivers yet, but the modem is visible in Network Connections. So it really
appears to be an issue with the XP Repair to me.

Regard,
Mike

 

[db]

Hi swalsg,

Unfortunately, i think that the mobo is
the root cause for the issue at hand. Keep
in mind that windows is only as good as
the physical hardware so it is my firm guess
that the o.s. is simply echoeing the problem
it is encountering.

In my experience, the first thing to go
on an motherboard are the little crappy
modems that are installed. So if the
modem is physically not impaired, then
the bios is not recognizing it for whatever
reason.

i think that a work around is to
bypass the onboard modem with an
"external modem" that will use a serial
cable to transfer data to and from your
motherboard.

I am not famaliar with the motherboard
you have or why you wanted that brand.
But like yourself, i had recurring headaches
with motherboards.

I now use and highly recommend
Intel motherboards with the Intel chip,
regardless of the hype from the
other brands provide.

- db
Hi db,
Thanks for the post. I've suspected the BIOS also, and tried switching
several of the settings. One of the switches is "VIA Internal Modem", and it
doesn't seem to matter how this is set. This is an ECS mobo, L7VMM2, which
is a VIA - Athlon equivalent to the original Emachines board. It's an
obsolete board, so I had to purchase a refurb. I sent a note to ECS Tech
Support, but they've not responded.

I borrowed a HDD and installed a fresh load of XP Home, and it appears the
problem is not there for a full fresh load of XP. I didn't load all the
drivers yet, but the modem is visible in Network Connections. So it really
appears to be an issue with the XP Repair to me.

Regard,
Mike

 

[Guest]

Hi Mike,
That means the System File Checker did find some files.
Try to put the path for the i386 if you don't have an XP CD with SP2 like
this:
C:\windows\i386 or
C:\Windows\ServiceFilesPack\i386 and click [Ok]
I have this Problem before and I did phone India for the help and support
useless to say, go here..no you need to call the hardware centre to upgrade
your Mode or replacement.
Then unplug it and Done a Uninstall for it and clean all traces from the
system and the Registry, then reinstall and it did work (I still don't know
what gone wrong though).
Try the sfc and Defrag that can tune things sometimes.
HTH.
Regards,
nass

 

[Guest]

Hi db,

I finally decided to bite the bullet, and reload XP from scratch. That
seems to have fixed the problem, now everything seems to work. Thanks for
all the posts, it was a strange problem...

Regards,
swalsg

 

[Guest]

Hi Nass,
I had decided already to just reload XP from scratch, as painful as that
was. That seems to have fixed the problems, now I'm back online again with
my usual slow dialup (unfortunately I live where there are no other options
besides Sat). Thanks for the replies and suggestions...
Regards,
swalsg

Hi Mike,
That means the System File Checker did find some files.
Try to put the path for the i386 if you don't have an XP CD with SP2 like
this:
C:\windows\i386 or
C:\Windows\ServiceFilesPack\i386 and click [Ok]
I have this Problem before and I did phone India for the help and support
useless to say, go here..no you need to call the hardware centre to upgrade
your Mode or replacement.
Then unplug it and Done a Uninstall for it and clean all traces from the
system and the Registry, then reinstall and it did work (I still don't know
what gone wrong though).
Try the sfc and Defrag that can tune things sometimes.
HTH.
Regards,
nass

Hi Nass,
thanks for the post. I've tried to run the sfc/scannow command, but this
command seems to want the "Windows XP Professional" CD installed to load some
file. I'm using XP Home, so can't seem to get past this prompt.

This is an internal modem, and I've verified the cables by using the
Smartlink diagnostics. These diag's actually dial out and verify the modem
and dial tone, so I could hear the connection.

 

[Guest]

Glad you got it sorted and thanks for taking the time to post back your
findings, much appreciated.
Good luck.
nass

Hi Nass,
I had decided already to just reload XP from scratch, as painful as that
was. That seems to have fixed the problems, now I'm back online again with
my usual slow dialup (unfortunately I live where there are no other options
besides Sat). Thanks for the replies and suggestions...
Regards,
swalsg

Hi Mike,
That means the System File Checker did find some files.
Try to put the path for the i386 if you don't have an XP CD with SP2 like
this:
C:\windows\i386 or
C:\Windows\ServiceFilesPack\i386 and click [Ok]
I have this Problem before and I did phone India for the help and support
useless to say, go here..no you need to call the hardware centre to upgrade
your Mode or replacement.
Then unplug it and Done a Uninstall for it and clean all traces from the
system and the Registry, then reinstall and it did work (I still don't know
what gone wrong though).
Try the sfc and Defrag that can tune things sometimes.
HTH.
Regards,
nass

Hi Nass,
thanks for the post. I've tried to run the sfc/scannow command, but this
command seems to want the "Windows XP Professional" CD installed to load some
file. I'm using XP Home, so can't seem to get past this prompt.

This is an internal modem, and I've verified the cables by using the
Smartlink diagnostics. These diag's actually dial out and verify the modem
and dial tone, so I could hear the connection.

:



:

Thanks for the note Rich. I've done that several times, and each time the
modem is found and the drivers are re-installed successfully but it doesn't
make the modem visible in Network Connections.

Mike

:

Try uninstalling the modem from device manager. Just rt click and choose
uninstall. Restart and let XP find it again. Then try
reloading the drivers.
I recently had to replace my motherboard, due to a hard failure. I managed
to find the exact same manufacturers part, although without the OEM BIOS.
As
expected, I had an activation error so I ran the "Repair" operation to
reload
XP Home. The repair went as expected, and everything works fine except
the
modem. This is the same modem that I used previously, and it installed
with
no problem using the previous drivers. The modem came with a good set of
manufacturers diagnostics, which dials out and does a thorough test of the
hardware. Those diag's work fine, and the Windows diagnostics run with no
errors. There are also no conflicts or errors shown in Device Manager for
the modem or any other part. The problem is that the modem is not
detected
in Network Connections, so a dial up network connection cannot be
installed.
I've tried other modems, and they all have the same problem.

Any suggestions would be appreciated. I'm afraid the next logical step is
to wipe my HDD and reload from scratch, but that's not a pleasant thought.

Regards...
Mike

Try to run this command:
sfc /scannow and let run and finish the disk scan.
If your Modem have a Reset Button Press this for 30 Seconds or so and then
Reboot the machine and the Modem Connected to it, how the Modem connect by
the way?
Check the cable?.
HTH.
Regards,
nass